Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Deputy Associate Director for Economic Policy

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 09, 2024

This position is responsible for providing expert advice and technical assistance to a staff of economists in the analysis of fiscal, microeconomic, and macroeconomic effects of Federal spending, tax credit, and regulatory policies.

Director, Assessment and Remediation Division

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 09, 2024

This Senior Executive Service SES position is in the Office of Land and Emergency Management Office of Superfund Remediation and Technology Innovation Assessment and Remediation Division. The position is office-centered and requires physical presence at the duty station. EPA offers work-from-home and work schedule flexibilities.

SAFe Principal Systems Engineer (Cloud)

Company: BCMC

Location: Washington DC

Posted Sep 09, 2024

BCMC is seeking a SAFe Prin Systems Engineer Cloud to support the design development and deployment of advanced cybersecurity capabilities. The job requires leadership skills, experience with LeanAgile principles, and knowledge of cloud deployment and management tools.

Deputy Director Interior Business Center

Company: Department of the Interior - Office of the Secretary of the Interior

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 09, 2024

The Department of the Interior structures its SES positions into categories to determine the minimum pay. The minimum pay for this position is $18035900.

Inside Sales with 2 years of experience

Company: Radiant Digital

Location: Washington DC

Posted Sep 09, 2024

Radiant Digital is a technology consulting and business solutions company that delivers end-to-end solutions to commercial and government clients. They are looking for an Inside Sales Representative to proactively reach out to potential clients, understand their needs, and present tailored solutions to drive sales.

Principal Computer Incident Response Technical

Company: BCMC

Location: Washington DC

Posted Sep 09, 2024

BCMC is seeking a Principal Computer Incident Response Technical CIRT leader to support a US Government customer on a large mission critical development and sustainment program. The candidate will lead a technical team through the detection, response, and mitigation of cyber threats affecting client networks.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 09, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Solutions Engineer - Federal Agencies

Company: Sonar

Location: Washington DC

Posted Sep 09, 2024

Sonar is a company that provides solutions for achieving clean code, empowering developers to write consistent and responsible code. The company values a safe work culture, promotes continuous learning, and offers flexible hours. It is an equal opportunity employer.

Latin America Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 09, 2024

The incumbent serves as the Latin America Division Director of the Voice of America VOA, responsible for 2 language services and overseas offices producing digital radio and television programming targeting over 15 countries.

Federal Account Manager with 2- 3 years of experience

Company: Radiant Digital

Location: Washington DC

Posted Sep 09, 2024

Radiant Digital is seeking a Federal Account Manager to develop and maintain relationships with federal clients, identify opportunities, and provide excellent customer service. The role requires experience in consulting, program management, and account management, as well as knowledge of federal government industry trends and technology.

Director Regulations Interpretations

Company: Department of Labor - Employee Benefits Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 09, 2024

This position is located in the US Department of Labor DOL Employee Benefits Security Administration. All qualified applicants are encouraged to apply.

Chief, Economic Affairs Branch

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 09, 2024

The position is located in the Executive Office of the President's Office of Management and Budget's International Affairs Division. The incumbent is responsible for budget formulation, legislative analysis, and management of international economic and development programs.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages