Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Accounts Receivable Specialist

Company: Harmonia Holdings Group

Location: Washington DC

Posted Sep 10, 2024

Harmonia Holdings Group LLC is a leading provider of innovative solutions in the government contracting sector, committed to delivering exceptional value to clients and fostering a collaborative and inclusive work environment.

Territory Sales Manager

Company: Chadwell Supply

Location: Washington DC

Posted Sep 10, 2024

Chadwell Supply is a successful family-owned maintenance supply company looking for an enthusiastic and detail-minded individual to work as a Territory Sales Manager. The company offers competitive salary, benefits, and long-term career opportunities.

Federal Sales Manager, DOD Programs

Company: Okta

Location: Washington DC

Posted Sep 10, 2024

Okta is seeking a passionate results-oriented sales professional to drive revenue growth in the Federal Sales Team. The role involves developing and executing a comprehensive regional plan, accelerating customer adoption, and building long-term strategic relationships with key accounts.

Senior Lifecycle Marketing Manager, Member Growth

Company: BetterUp

Location: Washington DC

Posted Sep 10, 2024

The company BetterUp is looking for a Senior Lifecycle Marketing Manager to join their Member Growth Marketing team. The role involves developing and optimizing end-to-end member lifecycle marketing journeys, partnering with product and marketing operations, and driving strategic initiatives focused on member growth.

Senior Partner Marketing Manager, Member Growth

Company: BetterUp

Location: Washington DC

Posted Sep 10, 2024

The text describes a company that values its employees and offers a unique work experience. It highlights the benefits of working at BetterUp, including a personal coach, development plan, and a fulfilling work experience.

Program Manager, VBAT Programs on site -- TX or DC (R2842)

Company: Shield AI

Location: Washington DC

Posted Sep 10, 2024

The job posting is seeking a Program Manager to lead a Department of Defense technical development program for unmanned aerial vehicle systems. The ideal candidate will have experience in program management, leadership, and technical expertise.

Consulting Engineer (Federal - Active TS/SCI & FSP Required)

Company: Neo4j

Location: Washington DC

Posted Sep 10, 2024

Neo4j is a leading graph database company that helps organizations uncover hidden relationships and patterns in their data. The company has a strong track record of innovation and has raised significant funding from top investors. Neo4j is committed to building an inclusive and diverse workplace and values relationships, user success, and intellectual honesty.

Senior- HC Data Analyst

Company: DarkStar Intelligence

Location: Washington DC

Posted Sep 10, 2024

The job posting is seeking a HC Data Analyst to support a federal government client. The responsibilities include designing and building innovative surveys, providing data analytic support, and using analytical and visualization software. The minimum qualifications include Top Secret clearance, CI Poly, and 18 years of experience with 8+ years of statistician experience.

Federal Channel Development Manager

Company: Rubrik, Inc.

Location: Washington DC

Posted Sep 10, 2024

The job posting is for a Federal Channel Development Manager at Rubrik, a company that provides Zero Trust Data Security. The role involves building and managing relationships with partners and distributors, developing and executing strategies to grow channel partnerships, and providing training support and resources to channel partners.

Software Developer (5375)

Company: MetroStar

Location: Washington DC

Posted Sep 10, 2024

MetroStar Systems is seeking a Software Developer with extensive experience in .NET applications, C# programming, and SQL databases. The role involves collaborating with cross-functional teams, leading the software development lifecycle, mentoring junior developers, and staying updated on industry trends. MetroStar values its people and offers a generous benefits package, professional growth, and a diverse, inclusive culture. The company is committed to equal opportunity employment and invites all qualified applicants to apply, regardless of their background.

Implementation Consultant

Company: Employee Navigator

Location: Washington DC

Posted Sep 10, 2024

Employee Navigator is a rapidly growing and highly profitable company that works with leading insurance carriers and HR technology. The company is looking for an Implementation Consultant to assist new licensees in becoming proficient users of the software.

Network Based Systems Analyst - II - NBA02

Company: Solutions³ LLC

Location: Washington DC

Posted Sep 10, 2024

The job posting is seeking Cyber Network Defense Analysts to support a critical customer mission. The CDNA will monitor network activity, analyze it for evidence of suspicious behavior, and identify and report events that occur or might occur within the network.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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