Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Sep 08, 2024

Logistics Officers work on diverse teams providing logistics and supply chain solutions in support of the Agency's global mission.

Client Partner - Remote US

Company: Prestige Development Group

Location: Washington DC

Posted Sep 08, 2024

The job posting is for a Client Partner role in a digital consultancy, seeking a dynamic professional with experience in banking payments and FinTech. The role involves managing client relationships, delivering services, and driving business growth.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Oracle DBA SME

Company: Leidos

Location: Washington DC

Posted Sep 07, 2024

The job posting is for a Sr Oracle Database Engineer position at Leidos, a company that solves complex challenges and provides rewarding careers. The role requires experience with Oracle, DevOps, and Agile practices, and offers a competitive pay range.

Agile Project Manager

Company: i360technologies, Inc.

Location: Washington DC

Posted Sep 07, 2024

i360technologies is a growing GOVCON professional services company that offers competitive pay, robust benefits, and professional development opportunities. The company is looking for motivated individuals to join their team and work on a project to develop an external customer application submission portal.

Lead Analyst

Company: Protagonist

Location: Washington DC

Posted Sep 07, 2024

Protagonist is a company that offers a unique blend of rigorous analysis and cutting-edge technology to help clients achieve their communication goals. The company is looking for talented individuals to join their team and contribute to their mission of making a positive impact.

Senior Instructional Systems Designer (ISD) Specialist

Company: DarkStar Intelligence

Location: Washington DC

Posted Sep 07, 2024

The job posting is seeking a Senior Instructional Systems Designer to join the team at DarkStar Intelligence. The ideal candidate will provide expert elearning instructional systems design services, developing blended and online courseware for virtual classroom environments.

Data Science Solutions Engineer

Company: MarketBridge

Location: Washington DC

Posted Sep 07, 2024

Marketbridge is a growth consulting and marketing firm looking for a Data Science Solutions Engineer to support technology innovation and application development. The ideal candidate will have experience in data science, software engineering, and statistics, and will be able to work on a proprietary platform used for measuring and visualizing marketing effectiveness models.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Data Science Analyst

Company: Protagonist

Location: Washington DC

Posted Sep 07, 2024

Protagonist is a company that offers innovative solutions in data science and analytics. They are looking for a Data Science Analyst to join their team, who will work on projects that make a real difference. The company is committed to hiring and retaining a diverse workforce and is an Equal Opportunity-Affirmative Action Employer.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 08, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages