Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Latin America Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

The incumbent serves as the Latin America Division Director of the Voice of America VOA, responsible for 2 language services and overseas offices producing digital radio and television programming targeting over 15 countries.

Deputy Director Interior Business Center

Company: Department of the Interior - Office of the Secretary of the Interior

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

The Department of the Interior structures its SES positions into categories to determine the minimum pay. The minimum pay for this position is $18035900.

Africa Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

The Africa Division of the Voice of America is responsible for ten language services and produces digital radio and television programming targeting over a dozen countries and their non-US diaspora.

Deputy Chief Information Officer

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

The JMD Office of Chief Information Officer OCIO leads the DOJs information technology IT and cybersecurity programs setting strategic direction driving innovation and orchestrating IT operations cybersecurity and resource management within the OCIO and between OCIO and DOJ component agencies.

Deputy Associate Director for Economic Policy

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

This position is responsible for providing expert advice and technical assistance to a staff of economists in the analysis of fiscal, microeconomic, and macroeconomic effects of Federal spending, tax credit, and regulatory policies.

Chief, Economic Affairs Branch

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

The position is located in the Executive Office of the President's Office of Management and Budget's International Affairs Division. The incumbent is responsible for budget formulation, legislative analysis, and management of international economic and development programs.

Deputy Director, Office of Digital Services and Technical Architecture (Chief Artificial Intelligence Officer)

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

The announcement is for a Senior Executive Service SES position in the Office of Mission Support Office of Digital Services and Technical Architecture. The position is office-centered and requires physical reporting to the duty station on a regular basis. EPA offers work-from-home and work schedule flexibilities.

Director, Assessment and Remediation Division

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

This Senior Executive Service SES position is in the Office of Land and Emergency Management Office of Superfund Remediation and Technology Innovation Assessment and Remediation Division. The position is office-centered and requires physical presence at the duty station. EPA offers work-from-home and work schedule flexibilities.

Persian Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

The Persian Division Director of the Voice of America VOA is responsible for Persian language digital radio and television programming targeting Iran and its nonUS diaspora.

Assistant Director for Defendant Engagement and System Support

Company: Court Services and Offender Supervision Agency for DC - Pretrial Services Agency

Location: Washington DC

Posted Sep 07, 2024

The Assistant Director for Defendant Engagement and System Support exercises executive authority to fulfill PSAs mandates related to defendant assessment and supervision. The selectee will be required to file an Executive Branch Personnel Financial Disclosure Report within 30 days of appointment and annually thereafter.

Director Regulations Interpretations

Company: Department of Labor - Employee Benefits Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

This position is located in the US Department of Labor DOL Employee Benefits Security Administration. All qualified applicants are encouraged to apply.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 07, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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