Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Accounting Associate

Company: DRT Strategies

Location: Washington DC

Posted Sep 07, 2024

DRT Strategies is a management consulting and IT solutions company that delivers expert services to federal agencies, state and local government, and commercial clients. The company values professionalism, quality, teamwork, customer mission focus, and growth-mindedness, and is committed to providing equal employment opportunities.

Operations Associate

Company: Lyft

Location: Washington DC

Posted Sep 07, 2024

Lyft is looking for an Operations Associate to join their Vienna team. The role involves providing quality in-person experiences to customers, preparing rental vehicles, and managing daily operations. The company offers a range of benefits, including great medical insurance, unlimited paid time off, and a 401k plan.

Systems of Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 07, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are committed to providing an inclusive and diverse workplace and are looking for a Systems of Systems Engineer Senior Member of Technical Staff.

VP Enterprise Support

Company: Dandelion Energy

Location: Washington DC

Posted Sep 07, 2024

The job posting is for a Vice President of Enterprise Support at Dandelion Energy, a company that specializes in geothermal heat pumps. The role requires a combination of strategic thinking, technical expertise, and customer focus. The job involves leading a team of support professionals and HVAC experts, building relationships with key customers, and developing and managing budgets and schedules.

SharePoint Systems Administrator (SME)

Company: Leidos

Location: Washington DC

Posted Sep 07, 2024

The job posting is seeking a senior SharePoint System Administrator to monitor and maintain a large enterprise IT contract for the DOD. The role requires technical customer-oriented skills, excellent oral and written communication skills, and experience with SharePoint, SQL clusters, and M365O365 cloud offerings.

Deputy Associate Administrator for State Broadband Initiatives

Company: Department of Commerce - National Telecommunications and Information Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

The position is located in the Office of Internet Connectivity and Growth National Telecommunications and Information Administration NTIA of the US Department of Commerce. The incumbent provides leadership with the execution of state-based initiatives for Internet connectivity and growth.

Strategy Manager, Federal

Company: C3 AI

Location: Washington DC

Posted Sep 07, 2024

C3ai Inc is a leading Enterprise AI software provider. The company is looking for a Strategy Manager Federal to drive the development and delivery of major proposals for strategic and high-value sales opportunities across C3 AIs federal government business.

Senior DevOps Engineer

Company: Brivo

Location: Washington DC

Posted Sep 07, 2024

Brivo is looking for a Senior DevOps Engineer to maintain and optimize a scalable cloud platform. The role involves working with a world-class DevOps team, implementing operational best practices, and supporting ongoing development. The team supports Brivo's cloud infrastructure, critical production applications, and observability tools.

Director of Business Development

Company: Claire Myers Consulting

Location: Washington DC

Posted Sep 07, 2024

The job posting is for a business development manager at a wealth management firm. The ideal candidate will have experience in sales, strategic planning, and project management. The role involves developing and overseeing a business strategy, maintaining client relationships, and training sales professionals.

Project Analyst

Company: Copper River Family of Companies

Location: Washington DC

Posted Sep 07, 2024

Copper River Technologies is seeking a Project Analyst to join their team. The ideal candidate will support the President and Program Managers with project-related tasks and learn under senior-level leadership.

Remote Sensing Engineering Scientist

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 07, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a range of benefits and opportunities for growth and development.

Account Executive, Federal System Integrator

Company: Rubrik, Inc.

Location: Washington DC

Posted Sep 07, 2024

Rubrik Inc is a tech company with a supercharged team and financial backing, seeking a Federal System Integrator Account Executive to develop long-term strategic relationships with named Federal System Integrator customers.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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