Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Principal Digital Solutions Consultant (3678)

Company: SMX

Location: Washington DC

Posted Sep 07, 2024

SMX is seeking a Principal Digital Solutions Consultant with experience in cloud services and technologies. The ideal candidate will have a passion for problem-solving, ability to rapidly learn new technologies, and excellent communication skills. The role involves leading engagements with high-profile customers, developing cloud strategies, and providing technical documentation.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Sep 07, 2024

Logistics Officers work on diverse teams providing logistics and supply chain solutions in support of the Agency's global mission.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

SAP S/4 HANA Public Cloud Consultant

Company: MorganFranklin Consulting

Location: Washington DC

Posted Sep 07, 2024

The job posting is for a SAP team member who will work on implementing and optimizing cloud investments, providing knowledge of SAP S4HANA Public Cloud, and collaborating with clients and consultants. The ideal candidate has experience with SAP S4HANA Public Cloud Finance and Procure to Pay, and is certified in Finance or Procurement.

COTA On-Call

Company: Centrex Rehab

Location: Washington DC

Posted Sep 07, 2024

Centrex Rehab is seeking a Certified Occupational Therapy Assistant to work PRN in Alexandria, MN. The position offers competitive pay, benefits, and opportunities for growth and development. The company focuses on providing comprehensive therapy services to enhance the lives of people in the community.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

The position requires a 5-year contract term agreement and provides global operational support.

Information Assurance Specialist

Company: Link Solutions, Inc.

Location: Washington DC

Posted Sep 07, 2024

Link Solutions Inc is a technology company that delivers reliable and effective Information Technology services to government clients. They are seeking an Information Assurance Specialist to join their team in support of the US Army's Medical Material Development Activity.

Senior Full Stack Engineer

Company: Kunai

Location: Washington DC

Posted Sep 07, 2024

Kunai is a digital consultancy focused on banking, payments, and fintech. They have built relationships with clients and are looking for engineers to work on a new enterprise software business. The company is 100% remote and open to anyone living in the US.

Community Experience Associate (New Homes)

Company: Van Metre Companies

Location: Washington DC

Posted Sep 07, 2024

Van Metre Companies is seeking a Community Experience Associate to work at their Arpina Valley community. The role involves delivering an exceptional homebuying experience, conducting tours, and maximizing the potential of the CRM system. The company offers excellent benefits, a work environment that fosters excellence, and a robust Employee Wellness Program.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 07, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages