Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Product Owner

Company: Lawazem

Location: Washington DC

Posted Sep 07, 2024

The job description is seeking a talented and experienced Product Owner to join the team, responsible for defining and prioritizing the product roadmap, managing the product backlog, and collaborating with cross-functional teams to deliver high-quality products that meet customer needs.

Community Manager III

Company: Carr Workplaces

Location: Washington DC

Posted Sep 07, 2024

Carr Workplaces is a company that provides office spaces and services to help businesses thrive. They value their employees and offer a range of benefits and opportunities for growth. The company is looking for a Community Manager III to enhance the client experience and provide operational support.

Finance Operations Analyst

Company: The Washington Post

Location: Washington DC

Posted Sep 07, 2024

The Washington Post is hiring a Finance Operations Analyst to fill a role that involves researching business partners, creating accounts, and analyzing data. The ideal candidate is organized, thorough, and able to work well under pressure. The job requires strong Excel skills, experience with account management, and excellent communication skills.

Senior Director, Strategic Communications

Company: Technical Assent

Location: Washington DC

Posted Sep 07, 2024

Technical Assent is a company that offers services in government, business, and non-profit sectors. They are passionate about delivering exceptional service experiences and are looking for a Senior Director of Strategic Communications to lead their team. The job involves developing and implementing a strategic communications plan, overseeing the team's goals and timeline, and communicating effectively with external stakeholders.

Contracts Administrator

Company: Censeo Consulting Group

Location: Washington DC

Posted Sep 07, 2024

Censeon Consulting Group is a management consulting firm based in Washington DC, dedicated to helping public sector and nonprofit clients build operational excellence. They are looking for a Contracts Administrator to join their team, with a strong academic background and minimum 35 years of related experience in contracts administration.

People Operations Generalist

Company: HG Insights

Location: Washington DC

Posted Sep 07, 2024

HG Insights is a global leader in technology intelligence, offering a competitive salary, 401K growth potential, and a casual yet professional environment. The company is looking for a People Operations Generalist to create a welcoming workplace experience for new and existing employees.

Change Management Director (Senior Consultant)

Company: Technical Assent

Location: Washington DC

Posted Sep 07, 2024

Technical Assent is seeking a Senior Consultant to support a Federal government client. The successful candidate will have experience in change management, team management, and process improvement. The company offers a competitive benefits package and a remote work option.

Visual Sales Lead

Company: Qurate Retail Group

Location: Washington DC

Posted Sep 07, 2024

The job description is for a Visual Merchandising Lead at Ballard Designs, a company that offers unique home furnishings and décor. The role involves delivering excellence in guest experience, promoting the brand, and managing a team to exceed expectations.

Global Field Marketing Manager

Company: Oritain

Location: Washington DC

Posted Sep 07, 2024

Oritain is a data company that provides authenticity verification through science and data science. They are looking for a Global Field Marketing Manager to join their team and develop marketing strategies to support their overall marketing objectives.

Private Wealth Associate

Company: AllianceBernstein

Location: Washington DC

Posted Sep 07, 2024

Bernstein Private Wealth Management is a premier investment management firm seeking high-caliber talent to partner with financial advisors and provide exceptional client service. The company offers a comprehensive development program and opportunities for career advancement.

Technical Account Manager, Federal

Company: Hitachi Vantara

Location: Washington DC

Posted Sep 07, 2024

The Technical Account Manager (TAM) role at Hitachi Vantara Federal is a key position that acts as the single point of contact between the company's professional services organization and its largest accounts. The TAM is responsible for driving value for both the customer and the company by proactively addressing customer needs and developing strong relationships with key individuals in the customer's organization.

Sr. Product Operations Manager (Reporting and Analytics)

Company: Gucci

Location: Washington DC

Posted Sep 07, 2024

GEICO is looking for a Senior Product Operations Manager to lead reporting and analytics. The role requires a customer-obsessed and results-oriented individual with experience in data visualization, automation, and analysis. The job offers a hybrid work environment and a range of benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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