Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Customer Solutions Specialist

Company: Probe CX

Location: Washington DC

Posted Sep 06, 2024

Probe CX is a company that values passion, curiosity, and innovation. They are looking for customer service specialists to join their team in Springfield. The role offers a range of benefits, including comprehensive training, flexible working hours, and a supportive work environment.

Communication Support Analyst

Company: Red Gate Group

Location: Washington DC

Posted Sep 06, 2024

The Red Gate Group is seeking a Communication Support Analyst to join CISAs Office of Bombing Prevention OBP in Arlington VA. The role involves developing and disseminating strategic communications to enhance understanding and awareness of OBPs mission and its valuable programs, products, and services.

Help Desk Tier 1/2

Company: GAMA-1 Technologies

Location: Washington DC

Posted Sep 06, 2024

The job posting is for a Tier II IT Customer Service professional who will work on-site and remotely to provide technical support to customers. The ideal candidate will have experience working in a medium to large networked environment, be familiar with Windows OS imaging, and have excellent communication skills.

Logistics Specialist

Company: Transaction Network Services

Location: Washington DC

Posted Sep 06, 2024

TNS is a company that values its employees, offering a competitive benefit package and opportunities for personal growth. The company is looking for a Logistics Coordinator to join its team, responsible for managing the supply chain and ensuring the efficient movement of materials.

Senior Product Designer, Direct to Consumer

Company: BetterUp

Location: Washington DC

Posted Sep 07, 2024

The job description highlights the company's mission to help people pursue their life with clarity, purpose, and passion. The role of a Senior Product Designer involves shaping the UX framework and UI design approach for the Direct to Consumer experience, collaborating with product and engineering teams, and leading projects from concept to launch. The company offers a competitive compensation plan, flexible paid time off, and a range of benefits.

Chief Engineer, Autonomy (R2674)

Company: Shield AI

Location: Washington DC

Posted Sep 07, 2024

Shield AI is a defense technology company that develops intelligent systems, including an AI pilot called Hivemind. The company is looking for a Technical Director to lead a team responsible for developing autonomy for Group 5 aircraft.

Human Resources Coordinator

Company: Censeo Consulting Group

Location: Washington DC

Posted Sep 06, 2024

Censeon Consulting Group is a management consulting firm that helps public sector and nonprofit clients build operational excellence. They are looking for a Human Resources Coordinator to join their team, with a strong academic background and 13 years of experience in office administration, HR, or operations.

Sr. Product Manager - Amazon Connect

Company: Gucci

Location: Washington DC

Posted Sep 07, 2024

GEICO is looking for a Senior Product Manager to lead the evolution of their customer service platform. The role requires technical expertise, strategic business alignment, and innovative leadership. The position involves driving GEICO's digital transformation, collaborating with engineering teams, and ensuring seamless integration of digital solutions across the organization.

Senior Software Engineer, Full Stack (Python, AWS)

Company: Capital One

Location: Washington DC

Posted Sep 06, 2024

Capital One is seeking Full Stack Software Engineers to work on a major transformation project. The role involves collaborating with Agile teams, designing and developing technical solutions, and utilizing various programming languages and technologies.

Contract Administrator

Company: Ridgeline International

Location: Washington DC

Posted Sep 06, 2024

Ridgeline International is a tech company that helps government and enterprise customers solve problems. They offer a collaborative work environment, flexible remote work options, and a culture that values teamwork. The company is seeking a seasoned Contracts Administrator to join their team.

Senior VOC Researcher, UX Research

Company: Gucci

Location: Washington DC

Posted Sep 07, 2024

GEICO is seeking a Voice of the Customer Senior Researcher to analyze customer feedback, design surveys, and enhance customer experience. The role requires strong analytical and problem-solving skills, and experience with data analysis and visualization tools.

Analyst Roaming & EV Charging

Company: ChargePoint

Location: Washington DC

Posted Sep 06, 2024

ChargePoint is a company that is focused on making the transition to electric easy for businesses, fleets, and drivers. They offer a range of products and services to support electric vehicle charging, including hardware, software, and mobile solutions. The company is committed to fostering a positive and productive work environment and is looking for an Analyst to join their team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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