Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Portfolio Coordinator

Company: Harmonia Holdings Group

Location: Washington DC

Posted Sep 06, 2024

Harmonia Holdings Group LLC is a minority and female-owned federal government contractor that provides innovative solutions to its clients. The company is committed to fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. It offers a range of benefits to its employees, including competitive compensation, a family-focused culture, and a dynamic work environment.

Contract Specialist

Company: DRT Strategies

Location: Washington DC

Posted Sep 06, 2024

DRT Strategies is a management consulting and IT solutions company that delivers expert services to federal agencies, state and local government, and commercial clients. The company values professionalism, quality, teamwork, customer mission focus, and growth-mindedness, and fosters a culture of transparency and empowerment.

Quality Assurance Engineer (all genders)

Company: Genetec

Location: Washington DC

Posted Sep 06, 2024

Genetec is looking for a Quality Assurance Engineer to join their agile software development team. The job involves designing and executing manual and automation test cases, analyzing and identifying issues, and participating in feature planning. The company offers a range of benefits, including flexible working hours, employee performance bonus plan, and international team events.

Sales Development Representative

Company: Darktrace

Location: Washington DC

Posted Sep 06, 2024

Darktrace is a global leader in cyber security AI, founded by mathematicians and cyber defense experts. They protect customers from complex threats and are looking for inside sales reps to join their team.

Inspector General (IG)

Company: Other Agencies and Independent Organizations - Election Assistance Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 06, 2024

The Inspector General reports to the Chair of the US Election Assistance Commission and is responsible for leading the Office of the Inspector General program.

Recreation Assistant (Sports)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Sep 06, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Senior NEPA Manager

Company: SC&A, Inc.

Location: Washington DC

Posted Sep 06, 2024

SCampA is seeking a senior NEPA manager and specialist with demonstrated leadership experience. The company provides environmental and energy consulting services to the federal government and offers employee benefits such as medical, dental, and 401K plans.

Director, Office of Marine Safety

Company: Other Agencies and Independent Organizations - National Transportation Safety Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 06, 2024

The closing date for a Senior Executive Service position has been extended to September 9, 2024. The position is responsible for investigating and analyzing marine casualties.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Sep 06, 2024

The incumbent performs cashiering tasks, greets guests, and escorts them to their table.

Site Reliability Engineer IV

Company: VERISIGN

Location: Washington DC

Posted Sep 06, 2024

Verisign is a trusted provider of internet infrastructure services, seeking a Site Reliability Engineer IV to lead a team in building and maintaining centralized infrastructure services. The ideal candidate has a unique blend of technical skills and a desire to work as part of a team.

Utility Systems Operator Worker Trainee

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Sep 06, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Assoc. Chief Info. Officer for Cybersecurity and Information Protection/Chief Info. Security Officer

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 06, 2024

DOT is a vital cabinet-level federal department responsible for the nation's critical infrastructure in all modes of transportation, with transportation safety being its highest priority.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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