Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 06, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Key Account Manager

Company: Ignition

Location: Washington DC

Posted Sep 06, 2024

Ignition is a platform for professional services that empowers businesses to get paid faster and run smarter. The company has teams in several countries and offers a range of benefits to its employees.

Program Coordinator - OGP

Company: Censeo Consulting Group

Location: Washington DC

Posted Sep 06, 2024

Censeo Consulting Group is a top Washington DC-based management consulting firm dedicated to helping public sector and nonprofit clients build operational excellence. They are seeking a Program Coordinator to support the Office of Governmentwide Policy at the General Services Administration with project management and process improvement tasks.

2025 Software Engineering Undergraduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 06, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are committed to providing an inclusive and diverse workplace and offer a range of benefits to their employees.

Procurement Manager

Company: Sol Systems

Location: Washington DC

Posted Sep 06, 2024

Sol Systems is seeking a Procurement Manager to lead procurement efforts for renewable energy project equipment and services. The company is a solar energy project development and financial services company with a national footprint and a diverse customer investor and partner base.

Information System Security Analyst - Principal I - SCA05

Company: Solutions³ LLC

Location: Washington DC

Posted Sep 06, 2024

The job posting is seeking an experienced Information System Security Analyst to support the design, development, and deployment of advanced cybersecurity capabilities. The role requires exceptional communication skills, leadership experience, and technical expertise in cybersecurity.

Program Support Coordinator (Consultant)

Company: Technical Assent

Location: Washington DC

Posted Sep 06, 2024

Technical Assent is a company that offers services in government, business, and non-profit sectors. They are looking for a Program Support Coordinator Consultant to work on government programs that have strategic importance to their clients. The job involves assisting in the implementation of program policies, preparing reports, and supporting a Project Manager or Program Manager.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 06, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Mission Software Engineer, Spectrum Warfare

Company: Anduril

Location: Washington DC

Posted Sep 06, 2024

Anduril Industries is a defense technology company that aims to transform US and allied military capabilities with advanced technology. The company is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military. The Mission Software Engineering team builds and deploys software solutions to deliver mission-critical capabilities to customers.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 06, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Federal Sales Account Manager – IC / Special Programs

Company: Trellix

Location: Washington DC

Posted Sep 06, 2024

The job posting is for a Federal Sales Account Manager position at Trellix, a cybersecurity company. The role involves selling the company's products and services to government agencies, building relationships with customers, and identifying their needs. The job requires a track record of growing a sales territory, experience selling into IC agencies, and a strong understanding of cybersecurity solutions.

HSPD-12: I.T. Specialist - Onsite (REF1676H)

Company: Citizant

Location: Washington DC

Posted Sep 06, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and is an Equal Opportunity Employer.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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