Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Cost Analyst

Company: Red Gate Group

Location: Washington DC

Posted Sep 05, 2024

The Red Gate Group is seeking a Senior Cost Analyst to join their team and enhance their capability to manage cost tracking, invoicing, and cost recovery activities. The role requires a proactive professional with strong analytical skills and attention to detail to develop comprehensive cost models, manage invoice generation, and ensure compliance with regulations.

Grants Support Specialist

Company: Prestige Development Group

Location: Washington DC

Posted Sep 05, 2024

The job posting is for a Grants Support Specialist position at VPD Government Solutions, a rapidly growing company providing professional services to federal clients. The role involves providing support for grant oversight activities, monitoring and tracking grant-related activities, and collaborating with OPRE divisions and teams.

Enterprise Systems Development Manager

Company: BDA

Location: Washington DC

Posted Sep 05, 2024

The job posting is for a Development Manager position at BDA, a global Merchandise Agency. The ideal candidate is passionate about building and maintaining high-performance systems and fostering a vibrant and collaborative Engineering and DevOps team.

IT Specialist (Cybersecurity) - DIRECT HIRE

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 05, 2024

The position is in the Department of Transportation's Office of the Chief Information Officer for Cybersecurity and Information Protection.

Head of Marketing

Company: Recite Me

Location: Washington DC

Posted Sep 05, 2024

The job posting is for a US Head of Marketing at Recite Me, a company that aims to make the online world accessible for all. The role involves leading and managing a marketing team, developing and implementing marketing strategies, and driving revenue growth. The company is looking for a creative problem solver with a proven track record of balancing internal and external stakeholders.

Cook NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Sep 05, 2024

The position is located at Texas Roadhouse Restaurant and is looking for a customer service professional who can work in a fast-paced environment.

Sr Account Executive - Federal DOD (NAVY, USMC, Intel )

Company: BeyondTrust

Location: Washington DC

Posted Sep 05, 2024

BeyondTrust is a company that values flexibility, trust, and continual learning. They are looking for a Sr Account Executive to join their Federal team, and the role involves selling their cyber security SaaS portfolio to government agencies. The company emphasizes the importance of teamwork, diversity, and inclusion, and is committed to protecting identities and stopping threats.

Defense Travel System Administrator

Company: Seneca Holdings

Location: Washington DC

Posted Sep 05, 2024

The Seneca Nation Group companies offer competitive compensation and a strong benefits package, and are seeking a Defense Travel Administrator to provide management and support for the Ministry of Defense Advisor Program.

Acquisition Manager

Company: Red Gate Group

Location: Washington DC

Posted Sep 05, 2024

The Red Gate Group is looking for an experienced Acquisition Manager to join their team and support the Defense Intelligence Agency's Chief Information Officer. The role involves providing senior-level consulting and oversight for acquisition activities, developing acquisition strategies, and implementing process improvements.

Case Administrator

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 05, 2024

This position is located in the United States District and Bankruptcy Courts for the District of Columbia Clerks Office Operations Division and reports to the Operations Supervisor.

General Manager

Company: Convene

Location: Washington DC

Posted Sep 05, 2024

Convene is a global lifestyle hospitality company that values diversity, inclusivity, and teamwork. They are seeking a General Manager to join their Operations team in the DC Metro Area. The role involves overseeing all aspects of the conference workplace andor amenity operations, coaching and developing employees, and driving financial decisions.

Financial Systems Specialist

Company: Copper River Family of Companies

Location: Washington DC

Posted Sep 05, 2024

Copper River Technologies is seeking a Financial Systems Specialist to join their team in Alexandria, VA. The position will support the Department of Defense's Defense Agencies Initiative (DAI) Accounting, Finance, and Budget effort. The candidate will assist in triaging financial and systems issues for end users via email and phone calls, and provide training to customers to support the implementation and sustainment of DAI Financials end-to-end integration.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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