Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Program Finance Manager, Advanced Technology Division (ATD)

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 05, 2024

The Aerospace Corporation is seeking a Program Finance Manager to support its Advanced Technology Division. The role involves providing financial data, trends, and predictive analytics to support the division's goals and customers.

Senior Information System Security Manager

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Sep 05, 2024

The job posting is for a Senior ISSM position at CCG, requiring experience in information security, program management, and security innovation. The role involves managing ATO packages, implementing security controls, and evaluating information assurance guidelines.

Site Reliability Engineer (SRE) 5355

Company: MetroStar

Location: Washington DC

Posted Sep 05, 2024

MetroStar Systems is hiring a Site Reliability Engineer (SRE) with a strong understanding of SRE principles for highly scalable and reliable systems. The role involves monitoring platform and containerized applications, identifying performance and availability risks, and collaborating with the team and customer daily. The company offers a generous benefits package, professional growth, and valuable time to recharge.

Public Sector Careers

Company: Appian Corporation

Location: Washington DC

Posted Sep 05, 2024

Appian is a software company that values its employees, offering a positive work environment, opportunities for growth, and a commitment to diversity and inclusion. The company is passionate about driving digital transformation and making a positive impact.

Microsoft Azure Developer

Company: BAE Systems

Location: Washington DC

Posted Sep 05, 2024

The job description is seeking an experienced Microsoft Azure Developer to join the NATO SEASPARROW Project Office NSPO ITIM Team. The successful candidate should have experience with Azure DevOps, CICD pipelines, and agile development methodologies. The job requires a strong understanding of core Azure services, Azure workloads, security, and governance.

Assistant Community Manager

Company: Bell Partners Inc

Location: Washington DC

Posted Sep 05, 2024

Bell Partners is a company that values its associates and aims to create communities that residents are proud to call home. The company offers opportunities for career growth, total rewards benefits, and a diverse and inclusive work environment. The Assistant Community Manager role is responsible for assisting the Community Manager in the financial administration of the community and overseeing the leasing staff.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 05, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Software Developer (Python and ETL)

Company: CACI International Inc

Location: Washington DC

Posted Sep 05, 2024

The job posting is for a software engineer position at CACI, a company that values its employees and offers competitive benefits and learning opportunities. The job requires experience in software design and development, dataflow, and ETL, and offers a range of benefits and perks.

Senior Principal Information System Security Engineer

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Sep 05, 2024

The job posting is for a cybersecurity professional to work with a team to deliver solutions to challenging problems. The role involves developing technical solutions, maintaining communication with project engineers, and ensuring compliance with security standards.

Power Platform and Dynamics 365 Administrator

Company: CACI International Inc

Location: Washington DC

Posted Sep 05, 2024

CACI is seeking an experienced Microsoft Power Platform Administrator to join a dynamic team. The role involves designing, implementing, and transitioning a government customer to a new M365 GCC tenant, providing end-to-end service support, and managing Power Platform environments.

Environmental Engineer/Scientist

Company: SC&A, Inc.

Location: Washington DC

Posted Sep 05, 2024

SCampA is seeking an experienced Environmental EngineerScientist with knowledge of the Resource Conservation and Recovery Act RCRA and experience in managing and performing site investigations feasibility studies and remedial designs. The company provides environmental and energy consulting services to the federal government other government agencies and commercial clients.

Lead Network Automation Engineer

Company: FINRA

Location: Washington DC

Posted Sep 05, 2024

FINRA is seeking a Lead Network Automation Engineer to develop and maintain network management systems, troubleshoot complex network issues, and work with multiple application owners to identify bottlenecks. The ideal candidate will have strong experience with programming/scripting languages, network security, and cloud platforms.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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