Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Acquisition/Contract Analyst

Company: Strider

Location: Washington DC

Posted Sep 05, 2024

Strider is seeking a skilled AcquisitionContract Analyst to join their dynamic team. The ideal candidate will possess a blend of analytical prowess, strategic thinking, and excellent communication skills to drive successful outcomes in a fast-paced environment.

Mid-Enterprise Account Executive

Company: Wiz

Location: Washington DC

Posted Sep 05, 2024

Wiz is a fast-growing startup that provides cloud security solutions to help organizations secure their cloud environments. The company is looking for a sales representative to join their team and help them achieve their goals.

Training Lead (Senior Consultant)

Company: Technical Assent

Location: Washington DC

Posted Sep 05, 2024

Technical Assent is seeking a Senior Consultant to work on government programs, combining creative and pragmatic approaches to deliver results. The successful candidate will have experience in process improvement, leadership, and communication, with a strong ability to work independently and as part of a team.

Public Sector Account Executive

Company: LaunchDarkly

Location: Washington DC

Posted Sep 05, 2024

The job posting is for a Public Sector Account Executive at LaunchDarkly, a rapidly growing software company. The role involves owning relationships with strategic agencies, educating prospects, and consistently hitting revenue targets. The company values diversity, inclusivity, and transparency.

Senior Consultant (Manager)

Company: Censeo Consulting Group

Location: Washington DC

Posted Sep 05, 2024

Censeo Consulting Group is a top management consulting firm in Washington DC, dedicated to helping public sector and nonprofit clients build operational excellence. They are looking for a Senior Consultant Associate to guide their teams in developing impactful solutions for Federal clients.

Director, Threat Intelligence & Detection Engineering

Company: Rapid7

Location: Washington DC

Posted Sep 05, 2024

The job posting is for a leader of Rapid7's detection engineering team, responsible for guiding the company's detection strategy and overseeing the direction of Threat Intelligence and Detection Engineering. The ideal candidate has 10+ years of cyber security experience, 5+ years of experience leading security practitioners, and expertise in tools and techniques for analyzing large sets of data.

Mid Level Computer Network Systems Engineer

Company: Noetic Strategies, Inc

Location: Washington DC

Posted Sep 05, 2024

Noetic Strategies is seeking a skilled Network Systems Engineer to support an IPv6 implementation project in Washington DC. The position requires experience in network engineering, IPv6, and Juniper networks. The company offers a competitive salary, benefits, and a work environment that encourages excellence.

Software Development Manager (5227)

Company: MetroStar

Location: Washington DC

Posted Sep 05, 2024

The job posting is for a Software Development Manager position at MetroStar, requiring a strong knowledge of ServiceNow products and platforms, with a focus on leading teams and delivering high-quality projects.

Customer Success Manager

Company: Common Room

Location: Washington DC

Posted Sep 05, 2024

Common Room is a customer intelligence platform that helps companies understand their customers better. They are looking for a Customer Success Manager to join their team and work with clients to ensure they get the most value from their product.

Manager, Account Management (SMB)

Company: ZoomInfo

Location: Washington DC

Posted Sep 05, 2024

ZoomInfo is looking for a Manager of Account Management to lead a team of sales professionals and drive revenue growth. The role involves developing and leading a team, building relationships with cross-functional teams, and articulating the ZoomInfo story to customers.

Change Management Lead (Management Consultant)

Company: Technical Assent

Location: Washington DC

Posted Sep 05, 2024

Technical Assent is seeking a Management Consultant to work on government programs, providing exceptional service experiences and delivering real capability and business outcomes for clients. The successful candidate will have extensive experience in development of recommendations and solutions, and will lead the deployment of improvement methodologies and tools.

ISSO

Company: Two Six Technologies

Location: Washington DC

Posted Sep 05, 2024

Two Six Technologies is looking for an Information System Security Officer to support their Corporate team. The ideal candidate is one who is eager to learn and adapt to new challenges in a fast-paced and growing environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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