Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sales Development Representative

Company: 10x Genomics

Location: Washington DC

Posted Sep 04, 2024

The job posting is for a Sales Development Representative at 10x Genomics. The role involves lead generation, qualification, and coordination with cross-functional teams. The ideal candidate has a bachelor's degree in a relevant field, experience in inside sales or business development, and proficiency in CRM software.

Systems Administrator - Principal I - ESA05

Company: Solutions³ LLC

Location: Washington DC

Posted Sep 04, 2024

Solutions3 LLC is seeking a Sr Linux Systems Administrator to support the design, development, and deployment of advanced cybersecurity capabilities. The job requires shift work and a current Secret clearance with the ability to obtain a TSSCI clearance.

Training Analyst (Associate Consultant)

Company: Technical Assent

Location: Washington DC

Posted Sep 03, 2024

Technical Assent is a company that offers services in government, business, and non-profit sectors. They are looking for an Associate Consultant to work on government programs, combining creative and pragmatic approaches to deliver results. The job requires a bachelor's degree, 4+ years of experience, and excellent communication skills.

Proposal Solutions Architect

Company: Procentrix

Location: Washington DC

Posted Sep 03, 2024

The job description is for a key member of the Growth Team leading solution development for new business pursuits and recompetes. The successful candidate will work closely with various stakeholders to craft compelling solutions and will be responsible for leading discovery activities, developing comprehensive solutions, and authoring white papers and other artifacts.

Sales Specialist - Southeast

Company: Scale Biosciences, Inc.

Location: Washington DC

Posted Sep 04, 2024

ScaleBio is seeking a Sales Specialist to market and sell their single-cell sequencing product offering. The ideal candidate has a passion for developing technologies that benefit the broader researcher community and has experience selling single-cell sequencing or relevant products.

Endpoint Compliance Data Analyst

Company: Transaction Network Services

Location: Washington DC

Posted Sep 04, 2024

The job posting is for an Endpoint Compliance Data Analyst at TNS, a company that values excellence and offers a competitive benefit package. The role involves supporting patch compliance efforts, producing reports, and troubleshooting Windows security threats. The company is an equal opportunity employer.

Collections & Revenue Accounting Manager

Company: ID.me

Location: Washington DC

Posted Sep 03, 2024

IDme is a high-growth enterprise software company that simplifies identity proofing and verification. The company has received numerous awards and has raised over $275 million in funding. The Collections and Revenue Accounting Manager role is responsible for supporting the company's day-to-day accounts receivable function and revenue accounting operations.

Solutions Architect - 100% Remote (REF1675E)

Company: Citizant

Location: Washington DC

Posted Sep 04, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in areas such as Agile application development, Enterprise Data Management, and Program Management. The company is looking for a Solutions Architect to support the Department of Homeland Security's ADaPTS 20 initiative, with a focus on cloud architecture, system integration, and application migration.

Systems Engineer - Principal I - ESE05

Company: Solutions³ LLC

Location: Washington DC

Posted Sep 04, 2024

The job posting is seeking a Senior Systems Engineer to lead a large cybersecurity system development and sustainment program. The engineer will assess, design, and develop automated cloud-based requirements and architectures, and provide systems engineering expertise and leadership.

Sr. Account Executive, Home Services

Company: BluShark Digital

Location: Washington DC

Posted Sep 03, 2024

BluShark Digital is looking for a Sr Account Executive to develop and build a new division for their home services sales. The ideal candidate will have a passion for helping small businesses grow and providing innovative solutions. The company prides itself on being an agency that puts its clients first and is committed to a work environment that promotes equal employment opportunities.

Senior Technical Instructor

Company: Appian Corporation

Location: Washington DC

Posted Sep 04, 2024

Appian is a software company that helps organizations maximize their resources and improve business results. The company values respect, work, impact, ambition, and constructive dissent. It offers a low-code automation platform that combines people, technologies, and data in a single workstream. The company provides a range of growth and development opportunities, including training, mentorship, and tuition reimbursement.

FedRAMP Systems Analyst

Company: ScienceLogic

Location: Washington DC

Posted Sep 03, 2024

The job posting is for a FedRAMP Systems Analyst at ScienceLogic, a company that empowers intelligent automated IT operations. The role involves ensuring the success of the FedRAMP Authorization program, working closely with various teams, and having experience with FedRAMP, NIST 80053, FISMA, and DoD ILs.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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