Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Technical Support Engineer (Remote)

Company: Mattermost

Location: Washington DC

Posted Sep 02, 2024

Mattermost is a secure collaboration platform that provides workflow-centric collaboration for technical and operational teams. It offers integrated workflow automation, AI acceleration, and team messaging. The company is seeking a Senior Technical Support Engineer to support its growing number of US Federal and Government customers.

Project Manager- Outside Sales

Company: Zephyr

Location: Washington DC

Posted Sep 02, 2024

Zephyr is a techenabled home services platform that empowers technicians and delights homeowners. The company is focused on perfecting the home services experience and is looking for a Comfort Advisor to assist clients with their heating and cooling needs.

Technical Account Manager, Enterprise

Company: Altana AI

Location: Washington DC

Posted Sep 02, 2024

Altana is a collaborative public-private network that enables customers to manage their supply chain networks. The company is backed by leading investors and used by important organizations. It aims to power a new era of globalization through trusted value chain networks.

HSPD-12: Lead IT Specialist (Onsite - REF1562T)

Company: Citizant

Location: Washington DC

Posted Sep 03, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in areas such as Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and is seeking a Lead IT Specialist to support a government client for the Public Key Infrastructures PKI program.

Integration Engineer

Company: Shift5

Location: Washington DC

Posted Sep 03, 2024

Shift5 is a rapidly growing scaleup that specializes in cybersecurity, predictive maintenance, and compliance for operational technology OT systems. They are seeking a full-time Integration Engineer to join their team and are committed to building an inclusive culture of belonging.

Senior Project Manager - McLean, VA & DC/Metro

Company: Procon Consulting

Location: Washington DC

Posted Sep 02, 2024

Procon Consulting is seeking a Construction Project Manager for a long-term opportunity in the Washington DC area. The ideal candidate will have experience in construction management, project controls, and facilities management, and possess excellent communication and leadership skills.

Senior Account Executive (Order Management System)

Company: Fabric Inc

Location: Washington DC

Posted Sep 02, 2024

The text describes fabric, a commerce platform, and its mission to revolutionize commerce. It highlights the company's values, opportunities for employees, and the role of a Senior Account Executive.

Program Manager

Company: Easy Dynamics

Location: Washington DC

Posted Sep 02, 2024

Easy Dynamics is a fast-paced organization that values its people and strives for excellence. They are looking for a Technical Program Manager to lead the delivery of cybersecurity work for federal customers. The company culture is one of connection and collaboration, and they are growing and looking for new team members.

ITSM Queue Manager

Company: KeenLogic

Location: Washington DC

Posted Sep 02, 2024

The job posting is for a Queue Manager position in Alexandria, VA, requiring experience in ITSM, customer service, and technical skills. The role involves managing ticket queues, prioritizing work, and ensuring service levels are met.

Solutions Architect - Federal

Company: Latent AI

Location: Washington DC

Posted Sep 02, 2024

Latent AI is a company that believes in a vibrant and sustainable future driven by AI. They enable the creation of more robust, efficient, and agile edge applications and are looking for a Solutions Architect to join their team.

Cloud Solutions Engineer

Company: GAMA-1 Technologies

Location: Washington DC

Posted Sep 03, 2024

The job posting is seeking a highly experienced Cloud Solutions Engineer to support and enhance infrastructure services for high-performance computing use cases in the OAR Cloud. The role requires a combination of cloud expertise, web development skills, and a solid understanding of IT infrastructure. The engineer will be responsible for planning and engineering the customers' cloud computing infrastructure and applications, and will work with an agile product development team to build out and support high-performance computing modeling within the OAR Cloud.

Federal Acquisition and Contract Specialist

Company: Censeo Consulting Group

Location: Washington DC

Posted Sep 03, 2024

Censeo Consulting Group is a management consulting firm that helps public sector and nonprofit clients build operational excellence. They are looking for passionate and driven candidates to join their team as a Contract Specialist.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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