Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Counsel II - Commercial and Technology Contracts (HYBRID)

Company: GEICO

Location: Washington DC

Posted Aug 23, 2024

GEICO is seeking a highly experienced and team-oriented professional to serve as Senior Counsel II. The role involves drafting and negotiating complex commercial and technology contracts, providing strategic business and legal advice, and managing projects autonomously.

Solutions Consultant - Federal, USPS

Company: Palo Alto Networks

Location: Washington DC

Posted Aug 23, 2024

Palo Alto Networks is a company that is committed to providing cybersecurity solutions to its customers. The company is looking for a Solutions Consultant to join its team, who will be responsible for providing technical leadership and expertise to customers. The role requires a strong understanding of data networking and modern application design, as well as the ability to influence and gain buy-in from key stakeholders.

Sr. Product Manager I (5386)

Company: MetroStar

Location: Washington DC

Posted Aug 23, 2024

The job posting is for a Sr Product Manager position at MetroStar, responsible for leading the development and management of cloud platform and DevSecOps product offerings. The company emphasizes its focus on people, diversity, and inclusion, and offers a generous benefits package and professional growth opportunities.

Analytic Tradecraft SME (All Source)

Company: Amentum

Location: Washington DC

Posted Aug 23, 2024

CENTRA Technology Inc is looking for a TSSCIcleared Analytic Tradecraft SME to support US Government Customer. The SME will provide mentorship and analytic tradecraft improvement services to DHS Office of Intelligence and Analysis personnel.

Financial Analyst

Company: Amentum

Location: Washington DC

Posted Aug 23, 2024

Amentum is seeking a Financial Analyst to support the Diplomacy and International Development Business Line. The selected candidate must be comfortable working in a dynamic and high-energy environment. The position will be considered fully remote but must be able to accommodate the Eastern US time zone.

Senior Program Manager (5248)

Company: MetroStar

Location: Washington DC

Posted Aug 23, 2024

The job posting is for a Sr. Program Manager position at MetroStar Systems, responsible for leading programs in DevSecOps, Cloud, and Cyber within the National Security business unit. The role requires strong technical problem-solving skills, leadership, and communication skills, with a focus on delivering high-quality results and building a diverse and inclusive team.

Technical Application Specialist

Company: LGC

Location: Washington DC

Posted Aug 23, 2024

The job description is for a technical support specialist who will work with customers to implement and maintain diagnostic quality solutions. The company is looking for someone with experience in technology development and deployment, and good communication and presentation skills.

Data Architect

Company: AnaVation LLC

Location: Washington DC

Posted Aug 23, 2024

AnaVation is seeking a Data Architect to join their growing team, providing unmatched value to customers and employees through innovative solutions and an engaging culture. The company offers a range of benefits, including competitive pay, generous paid leave, and tuition reimbursement.

Sales Executive

Company: VOLT AI

Location: Washington DC

Posted Aug 23, 2024

VOLT AI is a team of Silicon Valley engineers and tech entrepreneurs who created a next-generation AI-powered Security System. They offer competitive compensation packages and opportunities for career growth in a dynamic and innovative environment. The company is looking for motivated and results-driven sales professionals with a strong background in the physical security industry.

Community Associate, 700 K Street

Company: WeWork

Location: Washington DC

Posted Aug 23, 2024

WeWork is a company that provides flexible workspace solutions to help businesses thrive. They are looking for a Community Associate to join their team, who will be responsible for building a welcoming community environment, driving growth, and promoting WeWork's services.

Resource Manager (5388)

Company: MetroStar

Location: Washington DC

Posted Aug 23, 2024

The job description is for a Resource Manager to source, onboard, and deploy program personnel. The role requires strong analytical skills, attention to detail, and communication skills. MetroStar Systems is an equal opportunity employer and offers a generous benefits package.

Regional Sales Representative (New England)

Company: Wavetronix

Location: Washington DC

Posted Aug 23, 2024

Wavetronix is seeking a Regional Sales Representative to identify market opportunities, develop relationships, and increase revenue. The ideal candidate will have prior direct technical sales experience, ability to travel, and prior success working with a team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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