Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Capture Manager

Company: DRT Strategies

Location: Washington DC

Posted Aug 23, 2024

DRT Strategies is a management consulting and IT solutions company that delivers expert services to federal agencies, state and local government, and commercial clients. They are seeking an experienced Capture Manager to lead capture activities for high-priority opportunities and contribute to the company's annual sales goals.

HHS Capture Manager

Company: DRT Strategies

Location: Washington DC

Posted Aug 23, 2024

DRT Strategies is a high-growth firm seeking an experienced Capture Manager to lead capture activities for multiple high-priority opportunities across the Health and Human Services (HHS) market. The ideal candidate will have a proven track record of securing new contracts with new customers within HHS OpDivs and experience in business development and capture.

Sr. IT Project Manager (5378)

Company: MetroStar

Location: Washington DC

Posted Aug 24, 2024

MetroStar is looking for a Scrum Master to join their National Security business unit. The role involves leading DevSecOps Cloud and Cyber projects, and requires a deep passion for the work. The company values its people and offers a generous benefits package, professional growth, and a diverse and inclusive culture.

Contracts Administrator

Company: The Aerospace Corporation

Location: Washington DC

Posted Aug 23, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

Azure Cloud Systems Engineer

Company: Copper River Family of Companies

Location: Washington DC

Posted Aug 23, 2024

Copper River Family of Companies is seeking a Cloud Systems Engineer/Database Administrator to join their Production Management and Operations team. The ideal candidate will have experience with Azure systems migrations, Windows Server, and scripting languages. The company offers a positive and supportive culture, comprehensive benefits, and a focus on collaboration.

Data Scientist

Company: MetroStar

Location: Washington DC

Posted Aug 24, 2024

The job posting is for a Data Scientist position at MetroStar, where you will work closely with government customers to analyze large volumes of data and provide insights to support national security. The company values its people and offers a generous benefits package, professional growth, and a diverse and inclusive culture.

Sr. Solutions Architect - Public Sector (DoD/IC)

Company: Databricks

Location: Washington DC

Posted Aug 23, 2024

Databricks is a data and AI company that offers a unified analytics platform. The company is looking for a Solutions Architect to lead the growth of the platform and support multiple cabinet-level US Federal agencies.

Customer Success Manager

Company: Primer

Location: Washington DC

Posted Aug 24, 2024

Primer is a company that provides trusted decision-ready AI to critical organizations. They are looking for a Customer Success Manager to work with US national security customers, particularly within the US Intelligence Community and Department of Defense.

Director - Super Regional Issuers

Company: Visa Inc,

Location: Washington DC

Posted Aug 23, 2024

The job description is for a director position in Visa Consulting and Analytics, responsible for developing high-impact projects for issuer clients in the North America region. The role requires a self-motivated individual with excellent communication and presentation skills, and experience in corporate and business strategy, management consulting, and data analytics.

Gas Field Engineer

Company: NiSource

Location: Washington DC

Posted Aug 23, 2024

The job description is for a Field Engineer 1 position at NiSource, responsible for evaluating design and estimating natural gas distribution facilities, providing technical assistance, and collaborating with stakeholders. The job requires a Bachelor's degree in engineering, EIT certification, and PE license. The company values inclusion, diversity, and safety.

Special Projects Team Technical Lead

Company: Seneca Holdings

Location: Washington DC

Posted Aug 23, 2024

The Seneca Nation Group companies offer competitive compensation and a strong benefits package, and are seeking a Platform Support Team Special Projects Lead to support their DOS contract.

Enterprise Account Manager

Company: Seekr Technologies

Location: Washington DC

Posted Aug 23, 2024

Seekr is seeking an Enterprise Account Manager to generate new business and promote AI solutions. The role demands technical sales strategy, account planning, and a strong background in AI and ML technologies. The company offers a competitive salary, training, and professional development opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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