Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

DevOps Engineer (TS/SCI Full Scope Poly) (3753)

Company: SMX

Location: Washington DC

Posted Aug 23, 2024

SMX is seeking a DevOps Engineer to deploy product updates, identify production issues, and implement integrations. The company is committed to hiring a diverse workforce and is an Equal OpportunityAffirmative Action employer.

Manager, Billing & Revenue

Company: Intelsat

Location: Washington DC

Posted Aug 23, 2024

The job posting is for a Manager Billing and Revenue position at Intelsat, a technology leader in satellite technology. The role involves managing the billing and revenue team, leading initiatives to streamline processes, and ensuring compliance with GAAP. The company offers a hybrid work environment, development opportunities, and a range of benefits.

~Geographer/GIS Analyst (Evergreen)

Company: DRT Strategies

Location: Washington DC

Posted Aug 23, 2024

DRT Strategies is a consulting firm that delivers expert management consulting and information technology solutions to various clients. The company values professionalism, quality, teamwork, customer mission focus, and growth-mindedness. It fosters a culture of transparency and empowerment, and its employees are dedicated to driving the success of the company.

Senior DevSecOps Engineer (Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Aug 23, 2024

Fannie Mae is looking for a Senior DevSecOps Engineer to join their team. The role involves developing data infrastructure, maintaining information, and identifying security improvements. The company offers a flexible and energizing environment, and the role is eligible to participate in a Fannie Mae incentive program.

Sales & Customer Experience Coordinator

Company: Call Your Mother Deli

Location: Washington DC

Posted Aug 23, 2024

Call Your Mother is a neighborhood bagel shop and deli looking for new team members with positive attitudes and eagerness to learn. The Sales and Customer Experience Coordinator role involves providing excellent customer service, managing customer service through email and social media, and assisting guests with their catering orders.

Linux Systems Administrator (TS/SCI Full Scope Poly) (3755)

Company: SMX

Location: Washington DC

Posted Aug 23, 2024

SMX is seeking a Linux Systems Administrator to perform daily duties to support high performance through effective system monitoring and maintenance. The company is committed to hiring and retaining a diverse workforce and is an Equal OpportunityAffirmative Action employer.

Analyst, Analytics

Company: FINRA

Location: Washington DC

Posted Aug 23, 2024

The Analyst role involves supporting the development and maintenance of financial models, conducting financial analyses, and providing insights to drive financial strategies. The role requires proficiency in Microsoft Suite, Power BI, and statistical analysis, as well as the ability to work in a fast-paced environment and stay current with industry trends.

Intelligence Analyst - FMV

Company: BAE Systems

Location: Washington DC

Posted Aug 23, 2024

BAE Systems is looking for candidates to join their Intelligence and Security Program, offering a unique training course, on-the-job training, and opportunities for rapid advancement. The role involves learning FMV tradecraft, producing graphic products, and compiling intelligence materials. The company provides a range of benefits, including paid time off, education benefits, and access to career advancement pathways.

IT Manager

Company: Raft

Location: Washington DC

Posted Aug 23, 2024

Raft is a customer-obsessed non-traditional small business looking for a talented IT Manager to join their team. The company values its customers and team members, and offers a range of benefits and perks.

Software Development Engineer V - Wallet Authentication

Company: ID.me

Location: Washington DC

Posted Aug 23, 2024

IDme is a high-growth enterprise software company that simplifies identity proofing and verification. The company has received numerous awards and has raised over $275 million in funding. IDme is seeking a Software Development Engineer to join their Wallet Authentication team.

Accountant, Billing & Revenue

Company: Intelsat

Location: Washington DC

Posted Aug 23, 2024

The job description is for an Accountant Billing and Revenue position at Intelsat. The role involves setting up and maintaining contracts, generating audit reports, and reviewing employee expenses. The company offers a hybrid work environment, development opportunities, and a range of benefits.

Database Administrator

Company: MetroStar

Location: Washington DC

Posted Aug 23, 2024

The job posting is for a Database Administrator position at MetroStar, a company that values its people and has a legacy of building the best teams. The job requires experience in database administration, SQL, and Linux, and offers a generous benefits package and professional growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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