Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Solutions Architect

Company: DMI (Digital Management, LLC)

Location: Washington DC

Posted Aug 17, 2024

DMI is a leading global provider of digital services, seeking a Solutions Architect to develop and implement cloud solutions. The company offers a variety of perks and benefits, including a diverse and rewarding work environment.

Senior Staff Program Analyst

Company: ENSCO Avionics, Inc.

Location: Washington DC

Posted Aug 17, 2024

ENSCO MSG is recruiting senior engineering and support staff for the Office of the Undersecretary of Defense Intelligence amp Security Branch. The job requires experience in enterprise architecture, DoDAF, and Department of Defense Intelligence. The company offers a range of benefits, including annual education tuition reimbursement, 401k Plan, and paid time off.

Sales Development Representative, Pro Policy

Company: Axios

Location: Washington DC

Posted Aug 17, 2024

Axios is a media company seeking a Sales Development Representative to join their Axios Pro Policy sales team. The role involves identifying and securing new business opportunities, managing a large volume of calls and emails, and providing subject matter expertise. The company offers a range of benefits, including a competitive salary, health insurance, and a strong work environment.

Solutions Engineer, Public Sector

Company: Scale AI

Location: Washington DC

Posted Aug 17, 2024

The job posting is for a Solution Engineer position at Scale, a company that believes in making AI accessible to everyone. The role involves working with federal clients, creating tailored demonstrations, and integrating external datasets to solve government use cases. The company offers a competitive compensation package, including base salary, equity, and benefits.

Security Monitor - TS/SCI with Poly

Company: IDS International

Location: Washington DC

Posted Aug 17, 2024

IDS International is seeking Security Monitors to support a federal agency escort program on active construction sites. The job requires verifying personnel, reporting concerns, and adhering to site security requirements. The work involves working in various conditions, including construction areas, industrial locations, and alternative locations.

Systems Engineer - Federal

Company: Qumulo

Location: Washington DC

Posted Aug 17, 2024

Qumulo is a company that specializes in providing unstructured data storage and management solutions. The company is looking for a presales technical support specialist to provide technical expertise to sales staff and customers. The role requires a deep understanding of storage platform technologies and operating systems, as well as strong presentation skills.

Remote Principal Solution Architect

Company: Siemens

Location: Washington DC

Posted Aug 17, 2024

Siemens Government Technologies is seeking a self-driven technical leader to join their growing team. The company is looking for someone who can help companies deliver solutions faster to solve their business problems. The job requires excellent interpersonal skills, technical leadership skills, and experience with Teamcenter PLM configuration and customization.

Account Executive (DC, Maryland, Virginia)

Company: Super

Location: Washington DC

Posted Aug 17, 2024

The job posting is for a sales position at Super, a Silicon Valley technology company that is reinventing the home warranty industry. The company is looking for a sales professional with experience in territory sales, real estate, or related industries to join their team and help them grow their business in the Washington DC, Maryland, and Virginia area.

Cloud Engineer

Company: Dark Wolf Solutions

Location: Washington DC

Posted Aug 17, 2024

Dark Wolf Solutions is looking for a Cloud Engineer to design and deploy scalable and secure cloud infrastructure. The ideal candidate will have experience with multiple cloud providers, cloud native services, and cloud security principles.

Senior Information Technology Project Manager - 100% Remote (REF1637S)

Company: Citizant

Location: Washington DC

Posted Aug 17, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in areas such as Agile application development, Enterprise Data Management, and Program Management. The company is looking for a Senior Information Technology Project Manager with extensive experience in leading large-scale IT projects within the IRS's Applications Development Organization.

ThousandEyes - Product Sales Specialist (SLED/FED)

Company: Cisco ThousandEyes

Location: Washington DC

Posted Aug 17, 2024

The text describes Cisco ThousandEyes, a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences. It also describes the role of a Product Sales Specialist, who will lead the sales process for ThousandEyes within the SLEDFED sector.

Customer Success Manager

Company: NetApp

Location: Washington DC

Posted Aug 17, 2024

The job description is for a Customer Success Manager at NetApp US Public Sector Inc. The role involves delivering exceptional customer experiences, fostering strong relationships, and promoting customer retention. The job requires strong communication and emotional intelligence, technical proficiency, and the ability to work in a team environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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