Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Product Engineer

Company: AFL

Location: Washington DC

Posted Aug 18, 2024

AFL is a company that manufactures fiber optic cable connectivity and accessories, and provides engineering and installation services. They offer flexible time off, professional development training, and opportunities for career advancement. They are seeking a Product Engineer to join their team in Kent, WA.

Advanced Blue Cyber Analyst (On-Site with TS/SCI)

Company: JFL Consulting, LLC

Location: Washington DC

Posted Aug 18, 2024

JFL Consulting is seeking a talented Advanced Blue Cyber Analyst to join their team. The successful candidate will be part of a team tasked with remediation and upgrading of network equipment. The company offers competitive benefits, including medical, dental, and vision plans, 401k plan, and generous leave policy.

Senior Systems Administrator

Company: Cambridge International Systems Inc

Location: Washington DC

Posted Aug 17, 2024

Cambridge International Systems is offering a full-time Senior Systems Administrator position based in McLean, VA. The job requires a current DoD TSSCI security clearance and a bachelor's or master's degree with 10-12 years of experience. The company offers competitive compensation, career development opportunities, and a comprehensive benefits package.

93K ATE Test Engineer

Company: Infineon Technologies

Location: Washington DC

Posted Aug 18, 2024

The job posting is seeking talented Test Engineers to join a dynamic team and take their technical knowledge to the next level. The company, Infineon, is a leading semiconductor manufacturer that values diversity and inclusion. The job requires experience in test engineering, troubleshooting, and leadership, with a focus on mixed-signal MCU products.

Solutions Engineer

Company: AFL

Location: Washington DC

Posted Aug 18, 2024

AFL is a company that manufactures fiber optic cable connectivity and accessories, and provides engineering and installation services. They offer flexible time off, professional development training, and opportunities for career advancement. The job description is for a technical product development role, requiring experience in fiber optics and data center cabling.

Betting Hero Sales Ambassador

Company: Betting Hero

Location: Washington DC

Posted Aug 17, 2024

Betting Hero is a leading customer acquisition company in the US online gambling industry, seeking new Heroes to join their family. They offer unlimited earning potential, opportunities for advancement, and a fun and collaborative culture.

Senior IT Specialist

Company: KeenLogic

Location: Washington DC

Posted Aug 17, 2024

KeenLogic is seeking a Senior IT Specialist to join their team at the National Science Foundation. The candidate will provide dedicated support to specific business units, including Tier III support of workstations and business applications.

Director of Operations

Company: Helios HR

Location: Washington DC

Posted Aug 18, 2024

The Director of Operations is responsible for leading day-to-day operations, developing an annual operating plan, and managing business strategy and performance. The role requires strong leadership and communication skills, as well as knowledge of government contracting principles and best practices.

Cyber Defense Analyst (On-Site & TS/SCI)

Company: JFL Consulting, LLC

Location: Washington DC

Posted Aug 18, 2024

JFL Consulting is seeking a Cyber Defense Analyst to join their team. The successful candidate will be part of a team tasked with remediation and upgrading of network equipment. The position requires strong communication and analytical skills, as well as experience with programming languages, firewalls, and network TAP technologies.

Regional Sales Manager - Maryland

Company: Lakeshore Learning Materials, LLC

Location: Washington DC

Posted Aug 18, 2024

Lakeshore is a global company that creates innovative learning materials and offers a competitive compensation package, including uncapped commissions, paid leave, and excellent medical benefits. The company is looking for a Regional Sales Manager to join their team and is committed to diversity and inclusion.

Cloud Solutions Architect/Engineer

Company: GAMA-1 Technologies

Location: Washington DC

Posted Aug 18, 2024

GAMA1 Technologies LLC is seeking a highly experienced remote Cloud Solutions Architect to support their growing Cloud Services practice. The successful candidate will help drive GAMA1's efforts to support the National Oceanic and Atmospheric Administration's (NOAA) Cloud initiatives, which aim to increase IT efficiency, improve IT delivery, and reduce costs.

Manager, Product Marketing and Programming

Company: ATPCO

Location: Washington DC

Posted Aug 17, 2024

ATPCO is a company that provides pricing and retailing data tools and services to airlines, global distribution systems, and technology companies. They are looking for a Manager of Product Marketing and Programming to contribute to their overall integrated product strategies and drive awareness, consideration, and adoption of their solutions.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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