Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Program Manager

Company: NT Concepts

Location: Washington DC

Posted Aug 16, 2024

The job posting is for a Program Manager position at NT Concepts, a private company that delivers data and technology solutions to the Intelligence and Defense communities. The job involves leading Agile Scrum teams, ensuring compliance with technical architecture, and providing program updates to customers and stakeholders.

Senior Project Manager

Company: True Tandem

Location: Washington DC

Posted Aug 17, 2024

TrueTandems mission is to be a trusted information technology solutions provider committed to the success of our customers, communities, and employees. The company is seeking an experienced Senior Project Manager to support enterprise-wide implementation projects for large US Federal government agencies.

Sales Advisor - Bethesda

Company: Anine Bing Corporation

Location: Washington DC

Posted Aug 17, 2024

ANINE BING is looking for a Sales Advisor Stylist to join their team in Bethesda. The ideal candidate is eager to cultivate and grow customer relationships and loves to work passionately with a growing team to meet and exceed store sales goals.

Senior Account Executive

Company: Primer

Location: Washington DC

Posted Aug 17, 2024

Primer is a company that provides trusted decision-ready AI to critical organizations. They are hiring a Senior Account Executive to cover a territory including Enterprise financial services and is a remote position. The role involves identifying and expanding on assigned territory, meeting and exceeding sales goals, and delivering presentations and demonstrations.

Audit Letter Analyst

Company: Cooley

Location: Washington DC

Posted Aug 17, 2024

Cooley LLP is seeking an Audit Letter Analyst to join their Risk and Compliance team. The position involves reviewing audit letter requests, drafting responses, and ensuring compliance with ABA guidelines and firm policies.

Chief of Party - USAID Program Cycle Support Network

Company: Bixal

Location: Washington DC

Posted Aug 16, 2024

Bixal is seeking a Chief of Party to lead the USAID Program Cycle Support Network Contract. The ideal candidate has USAID experience in CLA, KM, systems thinking, and organizational development. The role involves providing overall leadership, management, and strategic direction for the project, as well as overseeing team performance, budget, and personnel.

Applications Software Developer - SME - 100% Remote (REF1606N)

Company: Citizant

Location: Washington DC

Posted Aug 16, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and is seeking a Subject Matter Expert Applications Software Developer to join their dynamic team.

Digital Testing & Optimization Analyst

Company: AARP

Location: Washington DC

Posted Aug 17, 2024

AARP is a nonprofit organization dedicated to empowering people 50 and older. The Digital Testing amp Optimization Analyst role involves testing and optimization of digital platforms to improve user experiences and drive business growth.

Program Support Specialist

Company: Andworx LLC

Location: Washington DC

Posted Aug 17, 2024

Andworx is hiring a Program Support Specialist with excellent communication skills and experience in information security and project coordination. The role involves providing project coordination, responding to client requests, and participating in strategic planning. Andworx is a collaborative team that values entrepreneurial mindset, lifelong learning, and equal employment opportunity.

Administrative Assistant

Company: Gables Residential

Location: Washington DC

Posted Aug 17, 2024

Gables is seeking an Administrative Assistant to provide comprehensive support for their multifamily property operations. The role involves resident relations, property management, and administrative tasks. The company offers competitive pay, benefits, and a positive work environment.

Analyst, CAT Helpline

Company: FINRA

Location: Washington DC

Posted Aug 17, 2024

The job posting is for a Helpline Analyst position at FINRA, requiring a Bachelor's degree in Finance, Economics, or Business, with a minimum of two years of related experience. The job involves providing technical support to industry members, resolving issues, and developing a proficiency on SEC Rule 613 and related technical specifications.

Proposal Manager

Company: Primer

Location: Washington DC

Posted Aug 17, 2024

Primer is a company that provides trusted decision-ready AI to critical organizations. They are seeking a Proposal Manager to lead the end-to-end proposal management process for federal-focused software deals. The role requires experience in federal proposal management, strong project management skills, and expertise in proposal development tools.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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