Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Strategic Customer Success Manager

Company: Onapsis

Location: Washington DC

Posted Aug 11, 2024

The job posting is for a Strategic Customer Success Manager at Onapsis, responsible for managing relationships with key customers, driving adoption and utilization of Onapsis solutions, and identifying opportunities for customer expansion. The role requires strong business acumen, domain expertise, and excellent communication and collaboration skills.

Digital Manager

Company: KeenLogic

Location: Washington DC

Posted Aug 11, 2024

The job posting is seeking a Project Manager to support a CAO enterprise-wide project and CEC related activities. The candidate will work closely with the HouseNet Program Team, Customer Experience team, and other stakeholders to develop and implement HTML and photographic image content for the House Intranet.

Director, People Systems

Company: FiscalNote

Location: Washington DC

Posted Aug 11, 2024

The job posting is for a Director of People Systems at FiscalNote, responsible for designing, building, and managing HR systems and workflows. The role requires a strategic mindset, technical skills, and strong communication and problem-solving abilities.

Senior - Graphic Designer

Company: DarkStar Intelligence

Location: Washington DC

Posted Aug 12, 2024

DarkStar Intelligence is seeking a seasoned Graphic Designer to join their team, supporting a federal government client. The full-time position is based in Bethesda, MD, and requires a TSSCI security clearance and a Counterintelligence Polygraph.

Full Stack Developer (Next.js, TypeScript, React, AWS)

Company: Pure Integration

Location: Washington DC

Posted Aug 12, 2024

pureIntegration is a technology consulting firm seeking a MidLevel Full Stack Developer to join their growing team. The role requires expertise in UI design, CSS, React-based frontend development, and creating pluggable frameworks. The company offers a competitive salary range of $90,000 to $110,000 and a full list of benefits.

Senior Full Stack Developer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Aug 12, 2024

Harmonia Holdings Group LLC is an award-winning minority and female-owned federal government contractor committed to providing innovative high-performing solutions to its government clients. The company is seeking a Senior Full Stack Developer to join its team, with a strong desire to understand complex systems and a collaborative spirit.

Senior Analyst, Market Research

Company: TechInsights

Location: Washington DC

Posted Aug 11, 2024

TechInsights is a trusted source of information for the semiconductor industry, providing actionable intelligence and analysis to professionals. The company is looking for a Senior Analyst to join their team, responsible for gathering and analyzing market data, preparing presentations, and interacting with clients.

Financial Controller

Company: Primal Pet Group

Location: Washington DC

Posted Aug 10, 2024

Himalayan is seeking a self-motivated results-driven Controller with a strong desire to win. The job requires a strong knowledge of cost accounting, experience working in a manufacturing environment, and excellent interpersonal and written communication skills.

Enterprise Risk Financial Engineering Advisor (Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Aug 10, 2024

Fannie Mae is a company that helps make homes possible for millions of people. The Enterprise Risk Financial Engineering Advisor role offers flexibility and the opportunity to work with a team to deliver financial analysis and solutions.

Billing Compliance Coordinator

Company: Crowell & Moring

Location: Washington DC

Posted Aug 12, 2024

The job description is for a Billing Compliance Coordinator at Crowell amp Moring LLP. The role involves reviewing new and revised Outside Counsel Guidelines, providing training on OCGs, and ensuring compliance with client requirements. The position requires a Bachelors Degree in Accounting or related field and a minimum of five years of experience in process development and compliance.

Operations Manager

Company: BEAT THE BOMB

Location: Washington DC

Posted Aug 10, 2024

Beat the Bomb is a unique entertainment experience that combines technology and human social connection. The company has multiple locations and offers a range of services, including corporate team building and virtual team building. The Operations Manager role is responsible for leading the team and ensuring exceptional guest service.

FOIA Project Manager-

Company: TechOp Solutions International

Location: Washington DC

Posted Aug 12, 2024

TechOp Solutions International is looking for a skilled FOIA Project Manager to lead their team and support clients with the release of information under the Freedom of Information Act. The ideal candidate will have a bachelor's degree in a related field, 5+ years of FOIA experience, and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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