Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

HR Generalist

Company: Global Guardian

Location: Washington DC

Posted Aug 10, 2024

The HR Generalist role is a unique and integral part of our HR service delivery model, offering exceptional personal and professional growth. The role focuses on talent acquisition, employee relations, performance management, benefits administration, and compliance, and plays a pivotal role in ensuring the smooth operation of HR workstreams.

Information Technology Systems Support Specialist

Company: Unanet

Location: Washington DC

Posted Aug 09, 2024

Unanet is seeking a detail-oriented Systems Support Specialist to provide exceptional support to company staff and manage IT resources efficiently. The role requires a hybrid work setup, with some in-office work at the Dulles, Virginia headquarters. The job involves monitoring and managing ticketing systems, providing remote assistance, and collaborating with HR for onboarding and offboarding processes.

Territory Manager

Company: Semios

Location: Washington DC

Posted Aug 10, 2024

Semios+Agworld is a company that helps farmers with data-driven decision making to improve sustainability and profitability. They use IoT and big data analytics to empower growers with decision-making tools. The company has received several industry awards and is looking for a Territory Manager to accelerate sales growth in a designated region.

Accountant

Company: Employee Navigator

Location: Washington DC

Posted Aug 10, 2024

Employee Navigator is a rapidly growing and highly profitable company that works with leading insurance carriers and payroll companies. They are looking for an accountant to support their accounting operations and financial reporting.

CUSTOMER SUCCESS MANAGER

Company: PeopleGrove

Location: Washington DC

Posted Aug 08, 2024

The job description is for a Customer Success Manager at PeopleGrove, responsible for managing revenue, building relationships, and providing support to customers. The ideal candidate has experience in the higher education industry, excellent communication skills, and a passion for education.

Program Manager (R&D Cyber)

Company: PUNCH Cyber Analytic Group

Location: Washington DC

Posted Aug 09, 2024

The job posting is for a Program Manager to lead a technical team in a new 3+ year RampD program focused on automated discovery and remediation of vulnerabilities within medical devices and hospital networks. The ideal candidate has prior security operations or RampD experience with healthcare environments containing medical devices.

Executive Assistant

Company: Keystone Advisors LLC

Location: Washington DC

Posted Aug 09, 2024

The job description is looking for a candidate with strong organizational skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office 365. The candidate should be able to maintain confidentiality, be self-directed, and have excellent communication skills.

Sales Engineer - Federal

Company: ScienceLogic

Location: Washington DC

Posted Aug 09, 2024

ScienceLogic is looking for a Sales Engineer to join their established sales organization. The ideal candidate will have significant experience working with Civilian or DOD cabinet level agencies. The company is committed to delivering the most capable and secure IT monitoring platform.

(Senior) Product Manager (f/m/d)

Company: ready2order

Location: Washington DC

Posted Aug 09, 2024

The job posting is for a Product Manager position at ready2order, a FinTech company that specializes in cloud-based POS and payment solutions. The role involves working in a cross-functional team to develop a Point of Sale product, conducting user and market research, and representing the product at a senior level. The company values customer-centricity, teamwork, and open-mindedness, and is looking for a candidate with strong analytical and problem-solving skills, as well as experience in digital product management.

Administrative Analyst

Company: Avint

Location: Washington DC

Posted Aug 10, 2024

Avint is seeking a motivated Administrative Analyst to join their team in Chantilly, VA. The position involves supporting administrative and data management functions, tracking production, and communicating metrics. The job requires a bachelor's degree, experience with Microsoft Office, and strong editorial and interpersonal skills.

Financial Systems Administrator

Company: BlackSky

Location: Washington DC

Posted Aug 10, 2024

BlackSky is seeking a Financial Systems Administrator to support their Herndon location. The job requires experience in Deltek Costpoint and COGNOSBI ERP system, and the ability to work closely with the Accounting team.

Staff Software Engineer (Data & Machine Learning Operations)

Company: BlackSky

Location: Washington DC

Posted Aug 10, 2024

BlackSky is a real-time intelligence company that owns and operates the world's most advanced space-based intelligence platform. They are looking for a talented and creative Staff Software Engineer to support the development, operation, and capability evolution of Spectra AI, their cutting-edge AIML platform.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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