Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Brand Technical Specialist

Company: IBM

Location: US Washington

Posted Aug 07, 2024

The IBM Integration Technical Sales Specialist role requires a deep understanding of IBM's Integration portfolio products and services, as well as a robust business acumen within the application integration domain. The successful candidate will collaborate with IBM sales teams to define and deliver technical solutions to clients, and possess technical experience with IBM Hybrid Cloud Integration Software or equivalent.

Sr. Salesforce Developer

Company: CoreSphere, LLC

Location: Washington DC

Posted Aug 01, 2024

CoreSphere is seeking a Salesforce Developer to join their team. The ideal candidate must have strong communication, analytical, and time management skills. The job involves designing, developing, and supporting Salesforce projects, and requires experience with Salesforce Public Sector foundation, Apex, and Lightning Components.

Program Support Analyst

Company: Andworx LLC

Location: Washington DC

Posted Aug 06, 2024

Andworx is hiring a Program Support Analyst with excellent communication skills and experience in information security and project coordination. The role involves providing project coordination, responding to client requests, and participating in strategic planning. Andworx is a collaborative team that values entrepreneurial mindset, lifelong learning, and equal employment opportunity.

Senior Database Administrator

Company: OneSpan

Location: Washington DC

Posted Aug 08, 2024

OneSpan is looking for a Senior Database Administrator to join their dynamic team. The company is reimagining trust to help businesses thrive by enabling secure, compliant, and frictionless digital agreements and transactions.

Cannabis Buyer

Company: C3 Industries

Location: Washington DC

Posted Aug 06, 2024

The Retail Buyer role involves developing assortment plans, forecasting product demands, and managing vendor relationships. The job requires strong analytical and financial skills, as well as excellent communication and organizational abilities.

Senior SOC Manager, Federal

Company: UltraViolet Cyber

Location: Washington DC

Posted Jul 31, 2024

UltraViolet Cyber is a leading platform-enabled unified security operations company providing comprehensive security operations solutions. They are seeking a highly skilled and experienced Security Operations Center Manager to lead a large team of cyber security analysts and engineers.

General Interest in Throughline

Company: Throughline, Inc.

Location: Washington DC

Posted Aug 01, 2024

Throughline is looking for wholebrain thinkers with a passion for problem solving and creative skills. They value a cover letter as a pitch for how you are qualified for and interested in a position with Throughline.

Senior Capture/Proposal Manager

Company: Pivot Path Solutions

Location: Washington DC

Posted Aug 07, 2024

Pivot Path Solutions is a government contracting and management consulting firm seeking an experienced Senior Capture Proposal Manager to join their team. The ideal candidate will have extensive experience in proposal writing in the federal contracting space.

Engineering Manager

Company: Tekmetric

Location: Washington DC

Posted Aug 06, 2024

Tekmetric is a cloud-based auto-repair shop management system that champions transparency, integrity, and innovation. The company is looking for candidates to join their team and build software that is intuitive, user-friendly, and customer-centric.

Project Manager - PMP Required

Company: Trilogy Federal

Location: Washington DC

Posted Jul 31, 2024

Trilogy Federal is looking for a Project Manager with an active PMP certification to join their growing company and support their federal clients. The ideal candidate will have experience with the Department of Veterans Affairs and be motivated, driven, and client-focused. The company provides financial management information technology IT consulting program management services and strategic consulting to federal agencies.

IT Specialist

Company: Employee Navigator

Location: Washington DC

Posted Aug 03, 2024

The company is looking for an IT Specialist to support their growing organization. The role involves troubleshooting, system administration, and hardware logistics. The ideal candidate will have a strong IT background, be a critical thinker, and have a genuine interest in helping others.

Program Manager - PMP Required

Company: Trilogy Federal

Location: Washington DC

Posted Jul 31, 2024

Trilogy Federal is looking for a Program Manager to support a large federal agency client. The ideal candidate will have experience in the healthcare industry and be motivated to join a highly collaborative team.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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