Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Administrative Specialist

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

The Office of the Clerk US Court of Appeals for the DC Circuit is seeking an Administrative Specialist to perform administrative, technical, and professional work related to financial, personnel, and procurement activities.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

Summary: DOTOST will use Direct Hire Authority to fill Information Technology IT Specialist Information Security INFOSEC positions. This vacancy is a repository of applications. Applicants may be periodically referred to Selecting Officials both during the open period and for up to 90 days after the closing date of the vacancy.

Information Technology Specialist (INFO SEC/ NETWORK/ APPSW)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

This serves as a public notice for the use of the Direct Hire Authority in accordance with 5 USC 3327 and 3330 and 5 CFR 330. Positions are to be filled under the OPM GovernmentWide Direct Hire Authority for Information Technology Specialist Information Security Positions for grades GS 0915.

Cook NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 13, 2024

This position is for a customer service professional at Texas Roadhouse Restaurant, located at the Eagles Pride Golf Course on JBLM. The job requires 6 months of work experience, skill in working with professional kitchen appliances, and ability to communicate in English. Applicants must attend the JBLM NAF HR Office Job Fair on June 4, 2024, to receive first consideration.

Guest Services Representative

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Jul 13, 2024

This position is for a flexible intermittent clerk at the 92 Force Support Squadron Fairchild Inn Fairchild AFB WA. The incumbent will receive and confirm room reservations, register and assign rooms to guests, and issue room keys. The position requires a background investigation, variable schedule, and meeting state and legal age requirements for sale of alcoholic beverages.

IT Specialist (Cybersecurity) - DIRECT HIRE

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

This position is for a cybersecurity professional in the Department of Transportation's Office of the Chief Information Officer, reporting directly to the Associate Chief Information Officer for Cybersecurity and Information Protection and Chief Information Security Officer. The incumbent will be responsible for implementing, managing, and coordinating cybersecurity activities, including network monitoring and intrusion detection, and providing independent information technology guidance services to leadership.

Personnel Security Officer

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jul 13, 2024

The Secretary of the Senate's Senate Security Office is seeking a Personnel Security Officer. The job requires a High School Diploma or GED, 2-5 years of experience handling personnel security information, and a Top Secret security clearance.

HUMAN RESOURCES ASSISTANT (OA)

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Jul 13, 2024

Public notice flyer for anticipated vacancies in the Department of the Navy, requiring US citizenship, suitability for federal employment, and participation in direct deposit pay program. The position involves assisting LER Specialists, drafting written correspondence, and performing data entry tasks.

Recreation Assistant (Lifeguard) NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 13, 2024

The JBLM MWR Sports Fitness and Aquatics Program is hiring multiple lifeguards with customer service experience, requiring certifications in CPR, First Aid, and lifeguarding, with a one-year probationary period and potential background checks.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

Summary: DOTOST will use Direct Hire Authority to fill Information Technology IT Specialist Information Security INFOSEC positions. This vacancy is a repository of applications, and applicants may be referred to Selecting Officials during the open period and for up to 90 days after the closing date.

Finance Resource Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

Summary Finance Resource Officers provide financial services including financial calculations based on regulations and operational activities analysis of programs and budgets and other job functions.

Case Administrator

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

This position is located in the United States District and Bankruptcy Courts for the District of Columbia Clerks Office Operations Division and reports to the Operations Supervisor. The candidate must possess a minimum of two years of specialized experience, a bachelors degree from an accredited college or university, and have excellent interpersonal, computer, and analytical skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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