Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Public Utilities Specialist (Contracts)

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Jul 13, 2024

This position is located with Bonneville Power Administration BPA in the Transmission Account Services TSES organization of Transmission Sales TSE Transmission Marketing and Sales TS Transmission Services. A successful candidate will be responsible for Transmission contract administration, including contract development and finalization, contract quality review, analysis, and resolving customer issues.

Information Technology Program Manager (App Software /Info Security- Direct Hire Authority)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

This position is assigned to the Service Integration and Innovation SII Division Office of Consular Systems and Technology CST Bureau of Consular Affairs CACSTSII. The incumbent will be responsible for crosscutting IT initiatives aimed at standardizing and improving CST operations.

IT Project Manager

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

This position is for an IT Project Manager at the Government Accountability Office, responsible for leading continuous application enhancements, implementing business processes, and managing stakeholder satisfaction.

General Counsel

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

OIG is responsible for preventing and detecting fraud, waste, abuse, and violations of law and for promoting economy, efficiency, and effectiveness of USAID programs. The position requires a lawyer with extensive legal experience, knowledge of federal law and regulations, and strong skills in litigation, negotiation, and dispute resolution.

Deputy Architect

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

The Architect of the Capitol (AOC) is seeking a staff member to work on the preservation and maintenance of the historic buildings, monuments, art, and inspirational gardens on the Capitol campus. The position requires a background investigation, drug screening, and filing of a Financial Disclosure Report. The ideal candidate will have a degree in architecture, engineering, urban planning, business administration, or a related field, and experience in facilities management, strategic direction, and human capital management.

Associate Director, Appellate Review Programs

Company: Other Agencies and Independent Organizations - Equal Employment Opportunity Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

The Associate Director of Appellate Review Programs ARP manages the EEOCs national federal sector appeals program. The position requires a professional law degree JD or LLB, active Bar membership, and experience in managing a comprehensive business program in a complex organization.

Information Technology Management (CUSTSPT)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

The US Department of State is seeking a GS12 IT specialist to provide customer support services and negotiate international economic agreements. The ideal candidate will have IT-related experience, a Top Secret security clearance, and the ability to troubleshoot complex IT issues.

Chief, Policy and Strategy Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

The Civil Rights Division is seeking an experienced attorney to serve as the Chief of the Policy and Strategy Section, supporting and coordinating the Division's broad policy work by developing and analyzing legislative, regulatory, and policy proposals.

Market Research Specialist

Company: Department of the Treasury - U.S. Mint

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

The US Mint is seeking a Market Research Specialist to complete complex work, including market research planning, overseeing contractors, and managing the customer satisfaction measurement program. The position requires a one-year probationary period, background investigation, and public trust background investigation.

Deputy Assistant Administrator for Program Operations

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

This Senior Executive Service SES position is in the Office of Environmental Justice and External Civil Rights, requiring a US citizen, 1 year of specialized experience, and Executive Core Qualifications and Technical Qualifications.

Contract Administrator

Company: Department of Defense - Defense Contract Management Agency

Location: Tukwila, Washington Tukwila, Washington

Posted Jul 13, 2024

The job announcement is for a Contract Administrator position in the US government. The job requires a US citizen, security clearance, and a bachelor's degree or equivalent experience. The job involves assisting with contract administration, negotiating contracts, and providing financial reports. The job also requires DoD Acquisition Contracting Foundational certification and 80 hours of Continuous Learning Points every 2 years.

Federal Account Manager - DHS

Company: Nutanix

Location: Washington DC

Posted Jul 13, 2024

Nutanix is seeking an experienced Federal Account Manager to join their team. The successful candidate will develop an account plan to sell Nutanix products and solutions to customers, build and strengthen business relationships, and provide product feedback to engineering. The role requires 3-10 years of Federal sales experience, experience with FED sales cycle and contracts, and a strong level of expertise in technical specifications required to sell Nutanix products and services.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages