Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Graphics and Videography Specialist - Engineer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 13, 2024

Summary: Graphics and Videography Specialists working in Engineering apply hands-on expertise to design and build tailored solutions to meet Agencywide mission imperatives.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 13, 2024

Summary Logistics Officers work on accomplished and diverse teams providing logistics and supply chain solutions in support of the Agency's global mission. Requirements include being physically in the US, registered for Selective Service, US citizen, at least 18 years old, willing to move to the Washington DC area, and passing a medical, psychological, and background investigation. Qualifications include excellent interpersonal skills, communication skills, customer engagement, initiative, accountability, flexibility, and critical thinking.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

Summary Contract Auditors provide value asset cost analysis post award audit functions write and prepare exhibits and provide financial audit advisory services. Requirements include being physically in the US, registered for Selective Service, US citizen, at least 18 years old, willing to move to Washington DC, and passing a medical and psychological exam, polygraph interview, and background investigation.

Health Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jul 13, 2024

Summary: You will serve the VA Puget Sound Health Care System VAPSHCS Seattle Division and operate as a Health Technician with the Patient Escort Service PES a subsection of the Patient Experience Office within the Nurse Executive Office. The Recruitment Incentive for this position has been cancelled. Applicants will be reviewed every other week starting 11/20/2023.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

Summary Support Integration Officers provide global operational support, including budget, logistics, and human resources, to resolve tactical issues and create location-specific processes. A 5-year Contract Term Agreement is required in this position.

Open Source Collection Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 13, 2024

Open Source Collection Specialists manage the systematic collection of publicly available information in a given region to meet customer needs.

Technical Services/Research Law Librarian

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 13, 2024

The Office of General Counsel is seeking a Research Law Librarian to assist with managing core legal information repositories. The ideal candidate will have at least 2 years of experience as a librarian in a large legal firm, proficiency in Westlaw, LexisNexis, and other legal information platforms, and excellent written and verbal communication skills.

Library Technician

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

The position is located in the Collections Management Division in the Discovery and Preservation Services, responsible for various activities in support of collections inventory control and tracking, and direct public service.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

Contracting Officers streamline the acquisition process, maximize resources, and negotiate and manage complex contracts. Requirements include being physically in the US, registered for Selective Service, a US citizen, and at least 18 years old. Qualifications include strong analytic and critical thinking skills, excellent customer service skills, and attention to administrative detail.

Enterprise Systems IT Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 13, 2024

Summary Enterprise System IT Specialists provide Agency mission partners with consultation analysis and problem resolution for technology products applications data and system access and software issues.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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