Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Associate Deputy General Counsel for Operations

Company: Department of Housing and Urban Development - Office of General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The Department of Housing and Urban Development (HUD) is seeking highly qualified individuals to fill a Senior Executive Service (SES) position. The job requires experience in advising OGC leadership, overseeing legal services, and coordinating the effective operation of legal services. The ideal candidate will have experience supervising many employees, hiring, developing, and evaluating employees, and have a strong understanding of federal housing policy and community development.

Chief Data Officer

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The US Secret Service USSS is seeking a dynamic results-driven Chief Data Officer to lead data operations, data quality, data analytics, and data governance functions required to support the development, integration, and fielding of data governance and analytic systems and processes to support the agency's integrated mission.

Bureau Chief Information Officer

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The incumbent serves as the Bureau Chief Information Officer for Departmental Offices reporting to the Deputy Assistant Secretary for Information Systems and Chief Information Officer DASISCIO within the Department of the Treasury. The DASISCIO provides leadership in Information Technology IT management ensuring compliance with Treasury and Federal guidelines industry best practices and legislative policies or the acquisition of products services and resource management.

Budget Analyst

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

This position is a Budget Analyst at the Department of the Treasury, requiring specialized experience in budget planning, formulation, execution, and expensing, as well as timely reporting of expenses. The position is open to US citizens and nationals, and offers a comprehensive benefits package.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

Contracting Officers streamline the acquisition process, maximize resources, and negotiate and manage complex contracts. Requirements include being physically in the US, registered for Selective Service, a US citizen, and at least 18 years old. Qualifications include strong analytic and critical thinking skills, excellent customer service skills, and attention to administrative detail.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

Summary Contract Auditors provide value asset cost analysis post award audit functions write and prepare exhibits and provide financial audit advisory services

Supervisory Information Technology Specialist

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Jul 12, 2024

The United States Capitol Police safeguards the Congress, Members of Congress, employees, visitors, and Congressional buildings and grounds from crime, disruption, and terrorism, protecting and securing Congress so it can fulfill its constitutional and legislative responsibilities in a safe, secure, and open environment.

Recreation Assistant - Bangor Fitness

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Jul 12, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members, their families, and civilian employees. The position requires a responsible individual with a pleasant attitude, ability to communicate effectively, and prior work history in a customer service environment.

Director, Construction Management Division

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 12, 2024

The Architect of the Capitol is seeking a Director for the Construction Management Division. The Director will lead a dedicated in-house construction team, preserving and restoring awe-inspiring monumental and historic building facilities. The ideal candidate will have a bachelor's degree in engineering or architecture, professional registration or licensure, and significant experience leading construction projects.

Recreation Assistant- Camp McKean

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Jul 12, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members, their families, and civilian employees. The position requires customer service experience, data entry, and cash handling skills, as well as the ability to lift up to 45 pounds and obtain certifications in food handlers, CPR, and First Aid.

Medical Support Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Jul 12, 2024

Spokane VA Medical Center is looking to fill Medical Support Assistants at the GS 345 level. Duties may be performed in Care in the Community Health Admin Services Specialty clinics or other areas of need.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 13, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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