Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Information Technology Specialist (Security)

Company: Judicial Branch - Administrative Office of the U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Information Technology Specialist Security position is located in the Department of Administrative Services DAS Administrative Systems Office ASO Security and Data Integration Staff SDIS. The SDIS is responsible for administering and overseeing the system security requirements for various Human Resources Financial Facilities and AO Support applications and information systems.

Deputy Director for Program Administration

Company: Department of Labor - Office of Workers' Compensation Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The US Department of Labor is seeking a Senior Executive Service (SES) candidate to fill a position in the Office of Workers Compensation Programs. The position requires a US citizen, mandatory technical qualifications, and executive core qualifications. The candidate must have experience at a major management level, equivalent to the GS15 level, and must write a narrative detailing accomplishments that satisfy each of the ECQs and MTQs.

Chief Financial Officer

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Chief Financial Officer (CFO) position serves as the chief financial officer for the US Agency for Global Media (USAGM). The incumbent oversees the planning, directing, and coordinating of all budgeting, accounting, financial management operations, and grants management. The CFO provides executive-level leadership to meet the statutory responsibilities of the Office of the CFO and ensures that USAGM's budgetary financial management and strategic operations fully support the Agency's international media mission.

Principal Deputy Director for the Office of Manufacturing and Energy Supply Chains

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Department of Energy's Office of Manufacturing and Energy Management Supply Chain is seeking a dynamic and innovative executive to serve as Principal Deputy Director for the Office of Manufacturing and Energy Supply Chains. The Principal Deputy Director will be responsible for catalyzing the energy sector industrial base by expanding capacity and building resilient energy supply chains.

Supervisory IT Cybersecurity Specialist

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

Supervisory IT Cybersecurity Specialist position at the Department of Justice, requiring direction and oversight of the Policy Audit Compliance and Continuity Program, with qualifications including attention to detail, customer service, oral communication, problem solving, and specialized experience in developing policy and reviewing audits.

Diagnostic Radiologic Technologist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Jul 04, 2024

Incumbent is the designated General Radiologic Technologist responsible for the performance and coordination of all gastrointestinal GI and fluoroscopic xray procedures joint and pain injections surgical radiographs barium enemas Upper GIs and general radiographs.

Chief Administrative Officer

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Chief Administrative Officer (CAO) position is located in the Office of Managing Director of the Federal Communications Commission (FCC). The CAO assists the Managing Director in carrying out his/her responsibilities as the chief administrative official of the Commission. The position requires a Top Secret/SCI security clearance, US citizenship, and meeting all technical and SES qualifications.

Associate Chief Counsel (Partnerships, S Corporations, Trusts and Estates)

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Office of Chief Counsel IRS seeks enthusiastic individuals to serve taxpayers fairly and with integrity by providing correct and impartial interpretation of the internal revenue laws and the highest quality legal advice and representation for the IRS.

Recreation Assistant (Lifeguard) NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 04, 2024

The JBLM MWR Sports Fitness and Aquatics Program is hiring multiple lifeguards with customer service experience, requiring certifications in CPR, First Aid, and lifeguarding, with a one-year probationary period and potential background checks.

Deputy Assistant Secretary for Antidumping and Countervailing Duty Operations

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Deputy Assistant Secretary DAS for Antidumping and Countervailing Duty ADCVD Operations reports to the Deputy Assistant Secretary DAS for Enforcement and Compliance EampC. The position requires leadership experience, executive core qualifications, and professional technical qualifications. The ECQs include LEADING CHANGE, LEADING PEOPLE, RESULTS DRIVEN, BUSINESS ACUMEN, and BUILDING COALITIONS. The position also requires a background investigation, clearance, and financial disclosure.

Supervisory Medical Records Administrator (HIM Chief)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Jul 04, 2024

The Supervisory Medical Record Administrator MRA position serves as the Chief Health Information Management HIM Section of the Health Administrative Service HAS at the Jonathan M Wainwright Memorial VA Medical Center JMWMVAMC in Walla Walla, Washington. The position requires a US Citizen, proficiency in written and spoken English, and a bachelor's degree or higher in health information management or a related field. The role involves supervising medical records staff, developing and implementing policies and procedures, and ensuring compliance with legal and regulatory guidelines.

DIRECTOR, SURFACE SYSTEMS CONTRACTS DIVISION

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Jul 04, 2024

The Director Surface Systems Contracts Division is responsible for directing and coordinating procurement operations involving planning, negotiating, and awarding contracts in support of over 150 Acquisition Contracts ACAT I through IV and nonACAT-rated Defense Programs for Program Executive Office Integrated Warfare Systems PEO IWS, providing liaison and contractual support to the Navy and Department of Defense DoD Secretariat, PEO IWS, and Headquarters Deputy Commanders and Directors.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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