Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

Summary: DOTOST will use Direct Hire Authority to fill Information Technology IT Specialist Information Security INFOSEC positions. This vacancy is a repository of applications, and applicants may be referred to Selecting Officials during the open period and for up to 90 days after the closing date.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

Summary: DOTOST will use Direct Hire Authority to fill Information Technology IT Specialist Information Security INFOSEC positions. This vacancy is a repository of applications. Applicants may be periodically referred to Selecting Officials both during the open period and for up to 90 days after the closing date of the vacancy.

HUMAN RESOURCES ASSISTANT (OA)

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Jul 04, 2024

Public notice flyer for anticipated vacancies in the Department of the Navy, requiring US citizenship, suitability for federal employment, and participation in direct deposit pay program. The position involves assisting LER Specialists, drafting written correspondence, and performing data entry tasks.

Personnel Security Officer

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jul 04, 2024

The Secretary of the Senate's Senate Security Office is seeking a Personnel Security Officer. The job requires a High School Diploma or GED, 2-5 years of experience handling personnel security information, and a Top Secret security clearance.

Guest Services Representative

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Jul 04, 2024

This position is for a flexible intermittent clerk at the 92 Force Support Squadron Fairchild Inn Fairchild AFB WA. The incumbent will receive and confirm room reservations, register and assign rooms to guests, and issue room keys. The position requires a background investigation, variable schedule, and meeting state and legal age requirements for sale of alcoholic beverages.

Food Inspector (Slaughter)

Company: Department of Agriculture - Food Safety and Inspection Service

Location: Toppenish, Washington Toppenish, Washington

Posted Jul 04, 2024

Summary: $5000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, Accelerated Promotion Program, and Referral Bonus Awards available. Shifts and species will vary based on assignment. Requirements: US Citizenship, successful completion of pre-employment medical examination, satisfactory adjudication of background investigation and/or fingerprint check, etc.

Associate Administrator for the Office of Policy Analysis & Development

Company: Department of Commerce - National Telecommunications and Information Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Associate Administrator for Policy Analysis and Development provides advice and assistance to the Assistant Secretary of Commerce for Communications and Information and acts as the principal official of National Telecommunications and Information Administration NTIA responsible for the analysis and development of domestic telecommunications Internet and information policy positions of the Executive Branch of government.

Information Technology Specialist (INFO SEC/ NETWORK/ APPSW)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

This serves as a public notice for the use of the Direct Hire Authority in accordance with 5 USC 3327 and 3330 and 5 CFR 330. Positions are to be filled under the OPM GovernmentWide Direct Hire Authority for Information Technology Specialist Information Security Positions for grades GS 0915.

Chief Technology Officer

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Department of Energy's Office of Environmental Management is seeking a dynamic and innovative executive to serve as the Chief Technology Officer, providing leadership, vision, and developing mission strategies, policy guidance, and requirements for the technology program in support of EM's mission.

Administrative Specialist

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Office of the Clerk US Court of Appeals for the DC Circuit is seeking an Administrative Specialist to perform administrative, technical, and professional work related to financial, personnel, and procurement activities.

Chief Information Officer

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The International Trade Administration (ITA) is a Federal agency responsible for promoting American exports and expanding international trade. The ITA is seeking candidates for a Senior Executive Service (SES) position with experience in managing enterprise-wide information technology systems, cyber security, and risk management.

Humanities Administrator

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The National Endowment for the Humanities is seeking Humanities Administrators to support research, education, and public programs in the humanities. The position requires a Master's degree in a humanities discipline, with a PhD preferred. The agency is looking for candidates with experience in grant making, data analysis, and public engagement, as well as strong written and oral communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages