Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Office & Accounts Administrator

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jul 04, 2024

The Secretary of the Senate is seeking an Office and Accounts Administrator. The job requires a high school degree, knowledge of accounting and bookkeeping practices, and experience with accounting software. The position involves preparing accurate accounting records, providing customer service, and working in an office environment.

Public Affairs Specialist (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Railroad Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

This position is located in the Office of Public Affairs within the Office of the Administrator Federal Railroad Administration FRA in Washington DC. The position involves writing materials, developing and implementing strategic communication plans, and working with the news media and external stakeholders.

IT Specialist (INET)

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Federal Retirement Thrift Investment Board is seeking an IT Specialist with experience in website management, administration, and development to work in the same geographical location.

Supervisory IT Specialist (INFOSEC)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

This position is for a Supervisory IT Specialist INFOSEC at the Departmental Offices Management CFO Info Systems and CIO. The role involves providing leadership for the development, planning, and management of Treasury's security policies, procedures, and standards for all Treasury information systems.

Operations Assistant NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 04, 2024

This position is located at Joint Base Lewis-McChord Texas Roadhouse Restaurant. The job requires a minimum of 6 months experience in a fast-paced food and beverage establishment, good interpersonal communication and customer service skills, and a food handlers certificate. The position also requires the ability to lift and carry objects weighing up to 20 pounds and availability for duty during days, nights, weekdays, weekends, and some holidays.

Associate Deputy General Counsel

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Associate Deputy General Counsel provides executive leadership on complex crossdisciplinary issues of central importance to implementing the Departments strategic goals particularly those issues requiring immediate attention and swift resolution to avoid or minimize risk to the Departments missions or the missions of its component offices.

Assistant Administrator for Field Leadership

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

This Senior Executive Service position is located in the Department of Homeland Security DHS Federal Emergency Management Agency FEMA Office of Response and Recovery ORR Field Leadership FL located in Washington DC. The incumbent serves as the Assistant Administrator for Field Leadership and is responsible for managing, directing, and ensuring the operational readiness of FEMAs Field Leadership Programs.

Director - Office of Field Operations

Company: Department of Labor - Office of the Assistant Secretary for Administration and Management

Location: Washington DC

Posted Jul 04, 2024

The US Department of Labor is seeking a Senior Executive Service (SES) candidate for the Office of the Assistant for Administration and Management. The position requires a US citizen with senior executive-level managerial capability, experience in leading a large organization, and possession of the Fundamental Competencies and Executive Core Qualifications.

Deputy Chief Information Officer

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The DeputynbspChief Information Officer nbsp DCIO for Enterprise Infrastructure EI position is located in thenbspBureau of Diplomatic Technology DT in Washington DC. The position requires US Citizenship, Top SecretSCI security clearance, and a financial disclosure statement. The qualifications include experience in overseeing the development of strategies and policies for IT solutions, and the ability to deliver secure, reliable, and business-oriented technology solutions.

IT Specialist (Data Management) - GS-2210-13 (DIRECT HIRE)

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The position is for a Deputy Commandant for Operations in the US Coast Guard, requiring 1 year of specialized experience in managing analytical data and metadata, and IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills.

Director, Small and Disadvantaged Business Utilization

Company: Other Agencies and Independent Organizations - Office of Personnel Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

The Director Small and Disadvantaged Business Utilization SDBU promotes opportunities for small minority disadvantaged and women-owned businesses to participate in all Office of Personnel Management OPM procurement and related activities.

Information Technology Specialist (INFOSEC) (DIRECT HIRING AUTHORITY)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

This position is for a software developer and integrator in the New Service Design and Development Division Office of Consular Systems and Technology Division Bureau of Consular Affairs. The incumbent will select, design, and implement new IT services and support customers domestically and overseas.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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