Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Unanet Senior Accountant

Company: Cherry Bekaert

Location: Washington DC

Posted Jul 02, 2024

Experienced Senior Accountant sought by Cherry Bekaert to join Outsourced Accounting Services in Vienna, VA. Responsibilities include preparing financial packages, reconciliations, and yearend statements, as well as supervising staff accountants. Requirements include 3+ years of accounting experience, proficiency in Unanet and QuickBooks, and advanced proficiency in Microsoft Office Excel.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 02, 2024

The text describes a job vacancy for an IT Specialist Information Security position using Direct Hire Authority. The position involves providing IT support, monitoring and evaluating system compliance, and contributing to various reports. The job requires U.S. citizenship, specialized experience, and may involve travel. Conditions of employment include Selective Service registration, a government travel card, a probationary period, security clearance, background investigation, and financial disclosure. The job requires attention to detail, customer service, oral communication, and problem-solving skills.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 04, 2024

Summary Logistics Officers work on accomplished and diverse teams providing logistics and supply chain solutions in support of the Agency's global mission. Requirements include being physically in the US, registered for Selective Service, US citizen, at least 18 years old, willing to move to the Washington DC area, and passing a medical, psychological, and background investigation. Qualifications include excellent interpersonal skills, communication skills, customer engagement, initiative, accountability, flexibility, and critical thinking.

IT Infrastructure Support Manager

Company: IBM

Location: US Washington

Posted Jul 03, 2024

IBM Consulting is seeking an IT Infrastructure Manager to support the Refugee Processing Center project. The ideal candidate will have 12+ years of experience in IT infrastructure services or development, 3+ years of supervisory experience, and a Secret clearance. The role involves managing a team, overseeing IT infrastructure, and ensuring the stability and integrity of information systems.

Software Development Manager (TS Clearance)

Company: IBM

Location: US Washington

Posted Jul 03, 2024

IBM Consulting is seeking a ServiceNow Solution Architect with experience in modernizing government experiences on the ServiceNow Platform. The ideal candidate will have expertise in HumanCentered Design, Agile fundamentals, and the ability to challenge the status quo. The role involves leading teams to design, develop, and maintain software applications, and requires a strong knowledge base of the ServiceNow product and capabilities.

Data Owner/Engineer

Company: IBM

Location: US Washington

Posted Jul 03, 2024

The Data Owner role at IBM Consulting involves leading the Refugee Processing Centers' data management strategy, including data warehousing, analytics, and business intelligence. The role requires experience in designing and deploying data warehouse solutions, leading cross-functional teams, and communicating complex data concepts to non-technical stakeholders.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

Summary Contract Auditors provide value asset cost analysis post award audit functions write and prepare exhibits and provide financial audit advisory services

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 02, 2024

The text describes a job vacancy for an Information Technology (IT) Specialist Information Security (INFOSEC) position using Direct Hire Authority. Applicants must be U.S. citizens with specialized experience in IT security. The position involves travel and requires a government contractor-issued travel card. A probationary period and security clearance may be necessary. The job requires attention to detail, customer service, oral communication, and problem-solving skills. Qualified CTAP/ICTAP candidates receive priority.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 04, 2024

Contracting Officers streamline the acquisition process, maximize resources, and negotiate and manage complex contracts. Requirements include being physically in the US, registered for Selective Service, a US citizen, and at least 18 years old. Qualifications include strong analytic and critical thinking skills, excellent customer service skills, and attention to administrative detail.

Success Coach - West

Company: Great Minds®

Location: Washington DC

Posted Jul 04, 2024

The Success Coach is a member of the Implementation Services team at Great Minds, a Public Benefit Corporation that creates instructional materials. The role involves providing onsite support, coaching, and professional development to schools implementing Great Minds' curriculum products, including Wit amp Wisdom and Eureka Math.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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