Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Product Owner, Cyber Data

Company: ECS

Location: Washington DC

Posted Jun 16, 2024

ECS is seeking a Product Owner, Cyber Data to work in their Arlington, VA office. The job requires experience in managing similar cybersecurity products and services, and working with CAASM technologies. ECS is an equal opportunity employer and promotes affirmative action for minorities, women, disabled persons, and veterans.

Federal Account Manager - Intel

Company: Nutanix

Location: Washington DC

Posted Jun 16, 2024

Nutanix is seeking an experienced Federal Account Manager to join their growing Federal Intel sales team. The role involves selling Nutanix's products and solutions through channel partners and directly to customers. The ideal candidate should have 3 to 10 years of Federal or Intel sales experience, a strong understanding of technical specifications, and an active TS/SCI clearance. Nutanix offers competitive compensation, comprehensive benefits, and a supportive work environment.

Receptionist

Company: Crowell & Moring

Location: Washington DC

Posted Jun 17, 2024

Crowell & Moring LLP, an international law firm, is seeking a Receptionist with at least two years of experience. The role involves providing concierge services, managing conference room scheduling, and interacting with various internal and external parties. The ideal candidate should have strong communication skills, ability to work under pressure, and proficiency in Microsoft Office and visitor management systems. The firm offers a competitive compensation package and a positive, friendly culture.

Program Manager, Launch Licensing

Company: Relativity Space

Location: Washington DC

Posted Jun 16, 2024

Relativity Space is seeking an experienced compliance professional to manage launch operations and ensure adherence to U.S., foreign, and international regulations. The role involves preparing and managing regulatory licenses, supporting interactions with federal agencies, and maintaining cross-functional relationships. The ideal candidate will have a Bachelor's degree, 5+ years of experience in regulatory compliance, and program management skills. The company offers competitive compensation and benefits, and is an equal opportunity employer.

Senior Product Manager (AI)

Company: Appian Corporation

Location: Washington DC

Posted Jun 16, 2024

Appian is a software company that automates business processes, offering an AI-Powered Process Platform for designing, automating, and optimizing complex workflows. The company values respect, work impact, ambition, and constructive dissent & resolution. As a Product Manager, you'll prioritize product vision, collaborate with engineers, manage the product backlog, and ensure high-quality software delivery. Appian provides growth opportunities, community support, and an inclusive work environment. The company is an equal opportunity employer.

Principal Software Engineer - Provisioning & Authorization

Company: ZoomInfo

Location: Washington DC

Posted Jun 16, 2024

ZoomInfo is seeking a Principal Engineer for the Product Foundations Provisioning Team. The role involves designing next-generation provisioning and authorization systems, handling millions of customer requests, and working with large data pipelines. The ideal candidate should have 8+ years of industry experience, proficiency in Java and various databases, extensive cloud experience, and a strong background in building scalable SaaS applications. The company offers competitive compensation, comprehensive benefits, and a focus on employee well-being.

Cost Analyst Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jun 17, 2024

The Aerospace Corporation is seeking a Cost Estimator/Analyst for their Systems Engineering Division in Chantilly, VA. The role involves developing cost estimates for advanced space systems, providing technical expertise, and analyzing cost and technical data. The ideal candidate will have a Bachelor's degree in Engineering or related field, 8 years of relevant cost estimating experience, and knowledge of space, launch, or ground systems. Additional responsibilities include supporting multiple programs, participating in research, and training junior department members. The company offers a competitive compensation package and a diverse, inclusive work environment.

Senior Director, Strategic Solutions - Federal Law Enforcement

Company: C3 AI

Location: Washington DC

Posted Jun 16, 2024

C3.ai, Inc. is seeking a Senior Director, Strategic Solutions for its Federal Civilian Government Sector, specifically for Federal Law Enforcement. The role involves developing high-value AI use cases, driving revenue growth, and consulting with federal law enforcement agencies on digital transformation strategies. The ideal candidate should have a proven track record in sales, deep knowledge of AI technology, and strong relationships with senior-level decision-makers in federal law enforcement agencies. The position offers a competitive compensation package and excellent benefits, with the possibility of relocation to the Washington DC Metropolitan Area.

Senior UX/UI Designer

Company: GEICO

Location: Washington DC

Posted Jun 16, 2024

GEICO is seeking a seasoned Senior UX/UI Designer with a customer-centric approach and results-driven mindset. The ideal candidate will collaborate with various teams to understand customer and business needs, translate complex ideas into user-friendly solutions, and advocate for the customer through human-centered design methods. The role involves designing high-quality solutions, managing priorities, and delivering design assets for market. The position is a hybrid role requiring on-site work 3 days a week at one of GEICO's locations. The annual salary range is $95,000.00 - $168,000.00. GEICO offers a comprehensive Total Rewards Program, including premier medical, dental, and vision insurance, paid vacation, 401(k) plan, tuition reimbursement, and more. The company is committed to equal employment opportunities and a harassment-free work environment.

Senior Software Architect for Modeling and Simulation Computing

Company: The Aerospace Corporation

Location: Washington DC

Posted Jun 17, 2024

The Aerospace Corporation is a leading partner in the nation's space programs, offering unmatched technical expertise and innovative solutions across satellite, launch, ground, and cyber systems. The Systems Engineering Division (SED) provides extensive systems engineering experience to various government and commercial entities. The Modeling and Simulation Computing Department (MSCD) focuses on groundbreaking software solutions for modeling, simulation, and analysis. The role involves leading software architecture design teams, growing and sustaining modeling capabilities, and partnering with stakeholders to modernize workflows. The ideal candidate should have a degree in computer science, engineering, or related fields, extensive experience in software development, and proficiency in core computer languages. A graduate degree, experience in space domain modeling, and current TS/SCI security clearance are beneficial. The company offers a competitive compensation package, comprehensive benefits, and a commitment to diversity and inclusion.

Maximo Developer

Company: ICF

Location: Washington DC

Posted Jun 17, 2024

ICF's IT Modernization division is seeking a Maximo Developer with extensive experience in Facilities Management, Utilities, or Aviation. The role involves leading Maximo Asset Management solutions for Bombardier, emphasizing customer commitment, industry best practices, and continuous improvement. The developer will participate in all stages of a software implementation or upgrade, working directly with global stakeholders. ICF is an equal opportunity employer, committed to hiring regardless of any protected characteristic. The pay range for this position is $84,533.00 - $143,706.00, and the role offers the possibility of 100% remote work anywhere within the U.S.

Manager, Product Management

Company: GEICO

Location: Washington DC

Posted Jun 16, 2024

GEICO is recruiting for a Manager, Product Management position. The role is preferably hybrid, with locations including Washington, DC, Fredericksburg, VA, San Jose/San Francisco, CA, Chicago IL, Seattle WA, New York, NY, and Indianapolis, IN. The ideal candidate should have 3+ years of Agile product management experience, be able to shift between Vision, Strategy, and Execution modes, and possess a bias for action and data-driven decision-making. The role involves defining, building, and launching experiences, products, and capabilities, and leading a sprint team of cross-functional partners. The annual salary range is $86,000.00 - $154,000.00.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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