Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Staff Assistant (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Office of the General Counsel (OGC) offers legal advice, counsel, and representation to support DOT's safety responsibilities and modernize infrastructure for cleaner, more equitable transportation systems. The Office assists in developing effective statutory and regulatory solutions to address transportation challenges, coordinates DOT's legislative efforts, litigation, and international legal matters. U.S. citizens with specialized experience and required documents can apply for positions, which require a one-year probationary period and adherence to Selective Service registration for males born after 12/31/1959. Qualifications include education and experience in administrative and clerical support functions, with KSAs in clerical, computer skills, administration and management, and communication.

Deputy Assistant Secretary for Antidumping and Countervailing Duty Operations

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The text describes a job posting for a Deputy Assistant Secretary position in the Antidumping and Countervailing Duty Operations. The role involves working with U.S. businesses to understand trade laws and act if injured by dumping or foreign government subsidies. The position requires a background and security investigation, a one-year probationary period, and OPM approval for current or former political appointees. Candidates must demonstrate leadership experience and meet the five Executive Core Qualifications (ECQs) and Professional Technical Qualifications (PTQs). The role involves interpreting complex statutory and regulatory guidance, collaborating with senior officials, and communicating with foreign governments and industries.

Principal Deputy Director for the Office of Manufacturing and Energy Supply Chains

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Department of Energy's Office of Manufacturing and Energy Management Supply Chain is seeking a dynamic, innovative executive to serve as Principal Deputy Director. The role involves catalyzing the energy sector industrial base, expanding capacity, and building resilient energy supply chains. The position requires U.S. citizenship, a background investigation, public financial disclosure report, DOE Q-level security clearance, drug test, and a one-year probationary period. The ideal candidate should possess executive core qualifications such as leading change, leading people, results-driven, business acumen, and building coalitions. Mandatory technical qualifications include experience in leading strategy development, funding program management, and project delivery management across a portfolio of large, complex clean energy manufacturing projects, and building and leading a matrixed, diverse team.

Power Solution Architect

Company: IBM

Location: US Washington

Posted Jun 13, 2024

The IBM Technology Expert Labs is seeking an IBM Power Solution Architect with extensive experience in IBM Power hardware, IBM i AIX, and Licensed Program Products (LPPs). The role involves collaborating with clients and sellers to understand requirements, create services solutions, and manage projects. The ideal candidate should have strong technical skills, project management abilities, and excellent communication skills. The company offers an excellent onboarding process, a collaborative culture, and opportunities for ongoing development.

Information Technology Specialist

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This job posting is for an Information Technology Specialist position at the Departmental Offices, Terrorism and Financial Intelligence-Intelligence Analysis. The role involves managing complex IT projects, developing high-level policy and planning for IT systems, and working with classified information systems. The ideal candidate must have specialized experience in IT, project management, and security practices. The position requires a U.S. Citizen or U.S. National, and the successful candidate will undergo a thorough background investigation and personnel vetting. The job offers competitive salaries, bonuses, incentive awards, and a comprehensive benefits package including health insurance, retirement programs, and paid holidays.

DevOps Engineer

Company: IBM

Location: US Washington

Posted Jun 13, 2024

The job description is for a mid-level DevOps Engineer at IBM Consulting, responsible for developing and maintaining applications for a federal customer. The role requires experience with cloud engineering, agile development, and technical communication.

Mid-Level Full Stack Developer

Company: IBM

Location: US Washington

Posted Jun 13, 2024

IBM Consulting offers a mid-level Full Stack Developer position, requiring 5+ years of experience, a Bachelor's Degree, and residence within the U.S. The role involves developing, maintaining, and supporting applications for a federal customer in an AWS environment. The developer will work in an Agile environment, collaborating with cross-functional teams and customers. Key skills include proficiency in Java Spring Boot, JavaScript, Ruby Rails, ReactJS, Swift, Python/Anaconda, and Scala. Experience with AWS platforms, Docker, Kubernetes, and databases like PostgreSQL, Oracle RDS, and DynamoDB is required. The developer should have excellent communication skills and be able to explain technical concepts to both technical and non-technical audiences.

Customer Experience Manager

Company: Brilliant Earth

Location: Washington DC

Posted Jun 14, 2024

Brilliant Earth is seeking a Customer Experience Manager for their Washington, D.C. showroom. The role involves leading a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet sales targets and deliver exceptional service. The ideal candidate will have a passion for the customer, a drive to exceed goals, strong communication skills, and an eye for innovation. They should also be a master of collaboration and have a passion for leadership. The role requires managing people in retail or direct-to-consumer sales, with experience in luxury product experience being a plus. Brilliant Earth offers competitive compensation, a robust benefits package, and opportunities for career growth.

Administrative Assistant

Company: One Medical

Location: Washington DC

Posted Jun 13, 2024

One Medical, a primary care solution, is transforming healthcare by offering affordable, accessible, and enjoyable care. They provide in-office and virtual services, on-site labs, and programs for preventive care, chronic care, common illnesses, and mental health. Recently joining Amazon, they aim to deliver exceptional healthcare to more consumers, employers, care team members, and health networks. As an Administrative Assistant (Member Support Specialist), you'll be an ambassador for patients, ensuring a seamless in-office experience. Key responsibilities include using the C-I-CARE framework, handling front-of-house duties, contributing to team development, mastering technology, and maintaining office upkeep. Requirements include at least 1 year of high-touch customer experience, strong communication skills, and proficiency in computer technology.

HUMAN RESOURCE OFFICER

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The text describes the commitment of an agency to teamwork, integrity, excellence, and service. It outlines the requirements for employment, including U.S. citizenship, drug test, and security investigation. The agency values initiative, collaboration, and effective communication. Highly desired skills include expert level benefits services and experience as a lead benefits representative. The agency offers a comprehensive benefits package to its employees.

Registered Nurse - Med/Surg

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Jun 11, 2024

The Med/Surg RN demonstrates proficiency in practice, self-directed in goal setting, and assumes responsibility for coordinating care. They administer medications and procedures per established policies, collaborate with interdisciplinary teams, and prioritize patient education and satisfaction. Requirements include U.S. citizenship, passing a pre-employment physical examination, and participating in vaccination programs. Qualifications involve English language proficiency, graduation from an approved nursing program, and current nursing registration. Grade determinations are based on scope, education, and dimensions of practice, leadership, veteran/patient-driven care, professional development, and evidence-based practice/research.

Manager, Budget - (24-FAB-300003-050)

Company: DC Water

Location: Washington DC

Posted Jun 11, 2024

The job description is for a Manager, Budget position at DC Water. The role involves managing the Operating or Capital budget process, directing budget preparation activities, and analyzing budgetary requests. The job requires a Bachelor's Degree in Finance, Accounting, Business Management or similar field and seven years of related experience, inclusive of three years of supervisory experience.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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