Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

VP of Finance

Company: PerformYard

Location: Washington DC

Posted Jun 17, 2024

PerformYard, a fast-growing SaaS business, is seeking a Finance leader to join their leadership team. The VP of Finance will oversee financial planning and analysis, month-end reporting, and build financial practices. They will be a strategic partner to the founders, driving business decisions and operational efficiency. The role is 100% remote and requires 10+ years of experience in leading finance, accounting, and FP&A functions in high-growth businesses. The ideal candidate will have an understanding of SaaS metrics, strong financial modeling skills, and presentation skills.

Program Manager

Company: Astor & Sanders Corp

Location: Washington DC

Posted Jun 17, 2024

Astor & Sanders Corporation is offering a full-time remote Program Manager position with occasional on-site meetings in Washington, DC. The role involves overseeing project management, leading cross-functional teams, ensuring compliance with contract terms, and applying Agile Scrum methodology. The ideal candidate should have a Bachelor's degree in a related field, a minimum of 10 years of project management experience, and strong knowledge of Agile Scrum. Previous USDA experience and PMP certification are required. Benefits include medical and dental coverage, 401k plan, paid leave, Metro-check program, and tuition reimbursement.

Enterprise Architect Senior

Company: SAIC

Location: Washington DC

Posted Jun 17, 2024

SAIC is seeking a Space Enterprise Architect to provide Systems Engineering and Technical Assistance (SETA) services to an IC customer. The role involves working across multiple Directorates and Offices to identify and define future space capability needs, frequent interaction with government, SETA, FFRDC, and external stakeholders, and developing strategies in support of IC and Department of Defense (DoD) architectures. The ideal candidate should have a Bachelor's degree in STEM with at least 15 years of relevant experience, an Active TS/SCI clearance with polygraph, and a solid understanding of Unified Architecture Framework (UAF). Proficiency with architecture tools and frameworks, proven experience with the use of architecting across the IC, and ability to recommend space enterprise architecture tradeoffs are required. Strong oral and written communication skills are also necessary.

Account Coordinator

Company: AssuredPartners

Location: Washington DC

Posted Jun 17, 2024

AssuredPartners, a rapidly growing insurance broker, is seeking an Account Coordinator for their Commercial Lines department. The role offers high visibility to senior leadership, opportunities for career advancement, and comprehensive benefits including a competitive salary, extensive paid time off, health benefits, a 401(k) match, and pet benefits. The ideal candidate will be fluent in English and Russian, have strong organizational skills, and a customer service focus. AssuredPartners values diversity, equity, and inclusion, and is committed to fostering a workplace that supports employee growth and development.

Sr. Operations Engineer

Company: BECU

Location: Washington DC

Posted Jun 17, 2024

BECU, the nation's largest community credit union, is seeking a Sr Operations Engineer to configure, integrate, and maintain Red Hat Linux server infrastructure. The role involves proactive management of Linux operations, performance tuning, hardware upgrades, and patching. The successful candidate will work with cutting-edge technology in a collaborative environment, significantly impacting BECU's technological landscape. The position offers continuous learning and development opportunities. Minimum qualifications include a Bachelor's degree, 5 years of related experience, and proficiency in agile methodologies and lean principles.

Technical Writer

Company: SIXGEN

Location: Washington DC

Posted Jun 17, 2024

SIXGEN is seeking a Technical Writer with extensive experience in cybersecurity and writing executive-level briefing materials. The role is located in Washington, D.C. and requires US citizenship due to clearance needs. The position offers competitive compensation, benefits, and opportunities for professional development. SIXGEN values diversity and inclusivity, fostering an environment where employees can be their authentic selves.

Operations Manager

Company: AIS (Applied Information Sciences)

Location: Washington DC

Posted Jun 17, 2024

The job posting is for a remote IT Operations Manager position with AIS. The role involves leading multiple operations teams, managing complex Azure and M365 implementations, and delivering solutions to clients. The ideal candidate should have at least 5 years of hands-on experience with cloud technologies, technical project management, and operations experience. They should also have a thorough understanding of operations support models, Microsoft Office Tools, and agile software methodologies. The role requires strong communication, organizational skills, and the ability to manage customer interactions and presentations. AIS values its employees and offers opportunities for growth and innovation.

Advanced Decryption Engineer

Company: SAIC

Location: Washington DC

Posted Jun 17, 2024

SAIC is hiring for an Advanced Decryption Engineer position in Bethesda, MD. The role involves maintaining an automated distributed exploitation computing environment, developing exploitation scripts in various programming languages, and working with NVIDIA GPUs. The ideal candidate should have an Active TS/SCI clearance, a BS in Computer Science or equivalent experience, and advanced programming skills in Windows, Linux, and MAC operating systems.

Customer Advisor

Company: CarMax

Location: Washington DC

Posted Jun 17, 2024

CarMax is seeking a Service Customer Advocate to deliver exceptional customer service by acting as a liaison between the customer and retail technician or mechanical associate. The role involves meeting and greeting customers, assisting with incoming service calls, accurately interviewing and documenting customer concerns, establishing specific call times, creating repair orders, obtaining accurate estimates, consulting with customers regarding needed repairs, reviewing repair orders, closing and invoicing repair orders, collecting service payments, and ensuring all customer concerns are addressed and resolved in a timely manner. The ideal candidate will demonstrate exceptional interpersonal, communication, and customer service skills, have intermediate computer skills, and be able to work in a high-energy, fast-paced environment. CarMax offers competitive pay, benefits, and opportunities for career growth.

Account Manager

Company: CLEAResult Consulting, Inc.

Location: Washington DC

Posted Jun 17, 2024

CLEAResult is seeking an Account Manager for a Frederick, Maryland-based position. The role involves managing current and developing new accounts, acting as a program representative, troubleshooting technical issues, and documenting customer interactions. The ideal candidate should have 1-3 years of relevant experience in the energy efficiency industry, excellent communication skills, and proficiency in Salesforce. The company offers a competitive salary range of $65,800.00 - $98,700.00, along with comprehensive benefits including health insurance, 401(k) with company match, paid leave, and volunteer time. CLEAResult is committed to fostering a people-first culture and equal employment opportunities.

S&T Project Planner IV

Company: CannonDesign

Location: Washington DC

Posted Jun 17, 2024

CannonDesign is seeking a qualified candidate with a Bachelor's degree in Architecture, Interior Design, Engineering, or a related field and at least 8 years of experience. The role involves working as a subject matter expert and lead planner on S&T projects, actively seeking innovative solutions, collaborating with project teams, leading user group meetings, and communicating planning concepts. The candidate will also assist in developing architectural drawings, specifications, and project scope. Knowledge of building codes, strong communication skills, and business acumen are required. Familiarity with Revit, Microsoft Office, and Bluebeam is essential. CannonDesign is committed to equity, diversity, and inclusion, and offers competitive benefits.

CNE Software Developer

Company: QinetiQ US

Location: Washington DC

Posted Jun 17, 2024

QinetiQ US is a global company specializing in next-generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems. They conduct innovative research in sensor science, signal processing, data fusion, AI, ML, and AR. The company is recruiting for a Computer Network Exploitation (CNE) Software Developer to join their team, providing network exploitation capabilities. The ideal candidate should have proficient Python development experience, understanding of CNO/CNE concepts, familiarity with operating systems internals, and exceptional problem-solving skills. QinetiQ US offers a diverse and inclusive environment, workplace flexibility, and commitment to health and well-being.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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