Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

NSE Community Recreation Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Jun 11, 2024

The text describes a job position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves supporting service members, their families, retired military, and civilian employees through fitness, recreation, lodging, and food and beverage programs. The position is assigned to the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations command (CNIC); Naval Base Kitsap. The job requires a NACI check, a valid state driver's license, high school diploma, and ability to lift up to 45 pounds. The incumbent must also obtain food handler’s certification, CPR, and First Aid within 90 days of hire. The role demands one-year practical work experience in customer service or data entry, and proficiency in basic mathematical computations and communication skills. The salary is dependent on experience and education, and the position may require a one-year probationary period. Federal benefits are comprehensive, including health insurance, retirement plans, and paid time off.

Recreation Assistant - Community Recreation (Bangor)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Jun 11, 2024

The job posting is for a position in the Navy's Morale, Welfare, and Recreation department, providing fitness, recreation, and other programs for service members and their families. The job requires customer service experience, data entry, and cash handling skills, with a focus on providing excellent service and maintaining a neat and clean appearance.

Technology Services Librarian (Technology Services and Acquisitions Librarian)

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The text describes the Circuit Library of the D.C. Circuit, which has a headquarters library in Washington, D.C. It outlines the employment requirements, including U.S. citizenship or work eligibility, and the nature of employment as 'At-Will'. The job qualifications involve an MLS/MLIS degree, specific law library experience, knowledge of library systems, technical services, procurement principles, legal research resources, and digital products. Excellent communication and training skills are also required. The text also mentions potential benefits and the smoke-free nature of the U.S. Courthouse.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The text describes a job vacancy for an IT Specialist Information Security position using Direct Hire Authority. The position involves providing IT support, monitoring and evaluating system compliance, and contributing to various reports. The job requires U.S. citizenship, specialized experience, and may involve travel. Conditions of employment include Selective Service registration, a government travel card, a probationary period, security clearance, background investigation, and financial disclosure. The job requires attention to detail, customer service, oral communication, and problem-solving skills.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The text describes a job vacancy for an Information Technology (IT) Specialist Information Security (INFOSEC) position using Direct Hire Authority. Applicants must be U.S. citizens with specialized experience in IT security. The position involves travel and requires a government contractor-issued travel card. A probationary period and security clearance may be necessary. The job requires attention to detail, customer service, oral communication, and problem-solving skills. Qualified CTAP/ICTAP candidates receive priority.

Recreation Assistant - Fitness Center (Bremerton)

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 11, 2024

The text describes a job opportunity within the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves providing fitness, recreation, lodging, and food and beverage programs for service members, their families, retired military, and civilian employees. The position is assigned to the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch at Naval Base Kitsap - Bremerton. The job requires a pleasant attitude, effective communication skills, and the ability to quickly learn equipment rules. Prior customer service experience is preferred. The role involves standing, bending, stooping, walking, pushing, reaching, climbing, and lifting up to 45 pounds. CPR, First Aid, and AED training are required. The position does not currently require COVID-19 vaccination due to a preliminary nationwide injunction. The salary is dependent on experience and education, and participation in Direct Deposit is mandatory. The role offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Recreation Assistant - Community Recreation (Bremerton)

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 11, 2024

The job posting is for a position in the Morale, Welfare, and Recreation department of Commander, Navy Installations Command. The job requires customer service experience, data entry skills, and the ability to lift objects weighing up to 45 pounds. The posting also mentions benefits and eligibility for federal benefits.

Recreation Assistant - Liberty (Bremerton)

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 11, 2024

This job posting is for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch of Commander, Navy Installations Command (CNIC) at Naval Base Kitsap - Bremerton. The role involves supporting the Military's Quality of Life programs, providing fitness, recreation, lodging, and food and beverage services to service members, their families, retired military, and civilian employees. The position requires a National Agency Background (NACI) Check, a valid state driver's license, and high school diploma or equivalent. The incumbent must have practical work experience in customer service or data entry, and be able to perform basic mathematical computations and communicate effectively. The role involves considerable physical activities and requires obtaining food handler's certification, CPR, and First Aid within 90 days of hire. The salary is dependent on experience and education, and participation in Direct Deposit/Electronic Fund Transfer is required. The U.S. government offers a comprehensive benefits package to its employees.

Recreation Assistant - Seasonal (Bangor)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Jun 11, 2024

This job posting is for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch of Commander, Navy Installations Command (CNIC) at Naval Base Kitsap - Bangor. The role involves supporting the Military's Quality of Life programs, providing fitness, recreation, lodging, and food and beverage services. The position requires a NACI check, a valid driver's license, high school diploma, and ability to lift up to 45 pounds. The incumbent must have practical work experience in customer service or data entry, and be able to perform basic mathematical computations and communicate effectively. The salary is dependent on experience and education, and the position requires participation in Direct Deposit. The U.S. government offers a comprehensive benefits package to its employees.

Guest Services Representative

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Jun 11, 2024

This job posting is for a flexible (intermittent) position at the 92 Force Support Squadron, Fairchild Inn, Fairchild AFB, WA. The role involves receiving and confirming room reservations, registering and assigning rooms, and providing quality customer service. The position may require working variable schedules, including weekends and holidays. Applicants must have experience in general clerical or cashier work, demonstrate ability to handle multiple tasks, and meet state and legal age requirement for sale of alcoholic beverages. The position does not allow for education substitution and requires a National Agency Check with Inquiries (NACI).

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 11, 2024

The text describes a job position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves cashiering tasks, greeting guests, and ensuring smooth operation of the business. The position requires a National Agency Background (NACI) Check, availability for varying shifts, and completion of a sanitation training course. The candidate must have working knowledge of cash register operation and sales, and be able to work with the public. The job offers a comprehensive benefits package, but eligibility depends on the type of position. The text emphasizes the importance of supporting the Military's Quality of Life programs.

Recreation Assistant - Fitness Center (Bangor)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Jun 11, 2024

The text describes a job opportunity in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves providing fitness, recreation, lodging, and food and beverage programs for service members, their families, retired military, and civilian employees. The position is assigned to the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations command (CNIC); Naval Base Kitsap - Bangor. The job requires a pleasant, courteous attitude, effective communication skills, and the ability to quickly acquire knowledge of equipment rules and practices. Prior customer service experience is preferred. The role involves standing, bending, stooping, walking, pushing, reaching, climbing, and lifting up to 45 pounds. CPR, First Aid, and AED training are required within 90 days of appointment. The salary is dependent on experience and education, and a one-year probationary period may be required. Benefits include a comprehensive package designed to make a federal career rewarding.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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