Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Jun 11, 2024

The text describes a job opportunity in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves cashiering tasks, greeting guests, and ensuring smooth operation of the business. The job requires a National Agency Background (NACI) Check, availability for varying shifts, and completion of a sanitation training course. The position offers a comprehensive benefits package and a career with the U.S. government.

Director Field Operations

Company: Department of Labor - Veterans' Employment and Training Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The U.S. Department of Labor (DOL) is seeking applicants for a position in the Veterans Employment Training Service (VETS). The role requires U.S. citizenship, completion of a one-year SES probationary period, and approval from OPM's Qualifications Review Board. Applicants must possess technical and management experience, equivalent to a GS-15 level in the federal service. They must also meet Mandatory Technical Qualifications and Executive Core Qualifications. The position involves leading change, leading people, being results-driven, having business acumen, and building coalitions. No educational requirement is specified, but transcripts from an accredited institution are required. A comprehensive benefits package is offered to federal employees.

Director, Office of Science Advisor, Policy and Engagement

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This job posting is for a Senior Executive Service (SES) position in the Office of Research and Development, Office of Science Advisor, Policy and Engagement. The role requires U.S. citizenship, a completed resume and required documents, and a 1-year SES probationary period. The position is designated as High Risk and requires a background investigation. Applicants must have substantive general experience and specialized experience in a related field, along with evidence of progressively responsible leadership experience. The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. The position offers a comprehensive benefits package, including 26 days of paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. Telework may be authorized based on agency policy.

Food Inspector (Slaughter)

Company: Department of Agriculture - Food Safety and Inspection Service

Location: Toppenish, Washington Toppenish, Washington

Posted Jun 11, 2024

The text describes a job opportunity for a Food Inspector position with the USDA. The role involves inspecting food products in a hazardous environment and requires physical fitness, medical clearance, and successful completion of a background check. The position offers a $5,000 sign-on bonus, creditable service for annual leave accrual, participation in the Public Service Loan Forgiveness Program, an Accelerated Promotion Program, and referral bonus awards. The job requires U.S. citizenship, passing a medical exam, and background investigation. The role involves standing, walking, lifting, and climbing, with a need for good vision and color discernment. The position is a Bargaining Unit position covered by the National Joint Council of Food Inspection Locals. Qualifications include physical ability, medical clearance, and relevant experience or education.

Director, Information Technology and Resource Management Division

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This job posting is for a Senior Executive Service (SES) position in the Office of Chemical Safety and Pollution Prevention, Office of Program Support, Information Technology and Resource Management Division. The role is office-centered, with partial work-from-home flexibilities. U.S. citizenship is required, and a 1-year SES probationary period is necessary. The position is designated as High Risk and requires a background investigation. Applicants must have substantive general experience and specialized experience in IT and technical infrastructure management. Evidence of progressively responsible leadership experience is mandatory. The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. No education qualification is required, but travel, transportation, and relocation expenses are not covered by EPA.

Deputy Director, Office of Radiation and Indoor Air

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This job posting is for a Senior Executive Service (SES) position in the Office of Air and Radiation, Office of Radiation and Indoor Air. The role is office-based with potential for partial work-from-home flexibility. Requirements include U.S. citizenship, pre-employment drug testing, a 1-year SES probationary period, and a top-secret security clearance. Applicants must have substantive general experience and specialized experience in radiation and indoor air regulations. They must also provide evidence of progressively responsible leadership experience and meet Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). The position offers a comprehensive benefits package, including 26 days of paid vacation, health benefits, and participation in the Federal Employees Retirement System. Telework may be authorized based on agency policy.

Bartender

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Jun 11, 2024

The text describes a job position for a bar operator who serves malt beverages and mixed drinks. The role requires mixing and serving alcoholic and non-alcoholic beverages, with a focus on accuracy and customer service. The job involves handling objects weighing up to 40 lbs, working varying shifts including nights, weekends, and holidays, and attending a sanitation training course. The position requires being 21 years old, able to walk or stand for prolonged periods, and passing a National Agency Background Check. The salary is dependent on experience and education, and the role may require completing a one-year probationary period. The job offers a comprehensive benefits package, including access to federal benefits.

Deputy Associate Administrator

Company: Other Agencies and Independent Organizations - Small Business Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Office of Communication and Public Liaison (OCPL) supports the U.S. Small Business Administration (SBA) mission through strategic relationship management, communication tools, and information sharing. The Deputy Associate Administrator, a key role, shares in the duties and responsibilities of the Associate Administrator. The position requires U.S. citizenship, Selective Service Registration for males born after 12/31/1959, and a one-year probationary period. Applicants must demonstrate progressively responsible executive leadership and supervisory experience, directly related to the skills and abilities outlined under Executive Core Qualifications and Technical Qualifications. The five mandatory Executive Core Qualifications include Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Jun 11, 2024

The job role involves cashiering tasks, including greeting guests, escorting them to tables, and alerting servers. The incumbent must have knowledge of cash register operation and sales, and be able to work with the public. The position requires a NACI check, availability for varying shifts, and attendance at a sanitation training course. The salary is dependent on experience and education, and participation in Direct Deposit is required. The role offers a comprehensive benefits package, including access to federal benefits.

Deputy Associate Director for Performance and Personnel Management

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This position is located in the Executive Office of the President (EOP), Office of Management and Budget (OMB), Office of Performance and Personnel Management. The Deputy Associate Director for Performance and Personnel Management is responsible for serving as the principal career advisor on management functions and improving mission delivery and results in the Federal government. The role requires U.S. citizenship, a favorable security determination, and the ability to manage people and resources. Applicants must submit narrative statements addressing Mandatory Technical Qualifications (MTQs) and Executive Core Qualifications (ECQs). The position does not require a specific education qualification but offers a comprehensive benefits package.

Deputy Associate General Counsel for Litigation (CMSD)

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Office of the General Counsel (OGC) is the legal team for the Department of Health and Human Services (HHS), providing quality representation and legal advice on a wide range of national issues. OGC supports the development and implementation of the Department's programs by providing the highest quality legal services to the Secretary of HHS and the organization's various agencies and divisions. The position is a career position in the SES, requiring U.S. citizenship, satisfactory security and suitability determinations, a 1-year probationary period, and successful completion of a pre-employment drug test. The role demands leadership experience, demonstrated by the ability to bring about strategic change, lead people, produce high-quality results, manage resources strategically, and build coalitions. The position also requires a professional law degree, active membership in a U.S. bar, and experience overseeing complex litigation involving significant programs like Medicare, Medicaid, and ACA title I programs.

Inspector General

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The job posting is for a supervisory position at the Library of Congress, requiring a degree in auditing or a related field, and experience in performance auditing, leadership, and communication. The job involves planning, directing, and supervising audits and evaluations, as well as providing leadership and engagement for internal and external communications.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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