Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Executive Director for Information Technology

Company: Department of Health and Human Services - Office of the Assistant Secretary for Health

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This position is located in the Office of the Assistant Secretary for Health (OASH), which coordinates public health and science activities across HHS components. The mission is to protect and promote the public health of the nation through science-based policies and programs. The role requires U.S. citizenship, satisfactory security and suitability determinations, and a 1-year probationary period. It is a career position in the SES, requiring executive qualifications approved by OPM. Applicants must demonstrate progressively responsible leadership experience, indicative of senior executive level managerial capability, and meet the qualification requirements by the closing date of the job opportunity announcement.

Deputy Administrator of Job Corps

Company: Department of Labor - Employment and Training Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

This job posting is for a position in the Employment and Training Administration in Washington, D.C. The role requires U.S. citizenship, completion of a one-year SES probationary period, and approval from OPM's Qualifications Review Board. Applicants must possess technical and management experience, with a focus on racial equity, diversity, and inclusion. They must also demonstrate leadership, results-driven abilities, business acumen, and coalition-building skills. No specific education requirement is stated. The Department of Labor (DOL) values diversity and inclusion, and offers a comprehensive benefits package to federal employees.

Director, Biological and Economic Analysis Division

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The job posting is for a Senior Executive Service position in the Office of Chemical Safety and Pollution Prevention, Office of Pesticide Programs, Biological and Economic Analysis Division. The job requires a U.S. citizen, a resume, and required documents. The position involves managing and directing a diverse organization, providing leadership and direction for acquiring and maintaining data, and analyzing data to determine the economic impacts of alternative regulatory decisions.

Deputy Director Regulatory Infrastructure and Security Division

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The text describes a career opportunity at the National Nuclear Security Administration (NNSA), focusing on engineering, science, and national security. The role is a career position in the Senior Executive Service (SES), requiring a DOE Q security clearance and Navy Top Secret (SCI). The position involves leading change, managing people and resources, and making decisions that produce high-quality results. Applicants must possess specialized experience at a senior level, including progressively responsible supervisory or managerial experience. They must also address Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) in their application. The role offers a comprehensive benefits package and the opportunity to make a significant impact in an environment where contributions are valued.

Foreign Service Financial Management Officer

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

USAID, the world's premier international development agency, is seeking applicants for a Foreign Service Officer position. The role involves helping lift lives, build communities, and advance democracy across five global regions. USAID's work aligns with U.S. national security and economic prosperity goals. Applicants must be U.S. citizens, obtain a Top Secret Security clearance, and be between 18 and 59 years old. They must also be willing to accept assignments worldwide. Relevant education and experience in finance, accounting, or public administration are required. Proficiency in a USAID tenuring language is necessary for tenure. The position offers competitive benefits, including health and life insurance, annual leave, and a pension system.

Administrative Specialist

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Office of the Clerk, U.S. Court of Appeals for the D.C. Circuit, is looking for a well-organized, detail-oriented, and self-motivated individual to serve as an Administrative Specialist. The role involves performing and coordinating administrative, technical, and professional work related to financial, personnel, and procurement activities for all court units within the Court of Appeals. The ideal candidate should have current U.S. Courts experience, preferably in finance, personnel, or procurement, and detailed knowledge of accounting procedures and financial and personnel software used in the federal judiciary. They must also possess exceptional customer service skills, effective communication skills, and the ability to handle a high volume of work and establish priorities.

Associate Commissioner for Office Survey Methods Research

Company: Department of Labor - Bureau of Labor Statistics

Location: Washington DC

Posted Jun 11, 2024

The U.S. Department of Labor (DOL), Bureau of Labor Statistics (BLS) is seeking applicants for a position. The role requires U.S. citizenship, completion of a one-year SES probationary period, and approval from OPM's Qualifications Review Board. Applicants must possess technical and management experience, equivalent to a major management level (GS-15), and meet Mandatory Technical Qualifications and Executive Core Qualifications. The position requires extensive training and research experience in mathematical statistics, survey methodology, behavioral science, or data science. A degree in a relevant field is required, with specific coursework outlined in the job description. DOL values a diverse and inclusive work environment.

IT Specialist (Internet)

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The National Endowment for the Humanities (NEH) is a government agency that supports research, education, preservation, and public programs in the humanities. The Information Technology Specialist position in the Office of Information Resource Management (OIRM) involves planning, developing, communicating, and coordinating NEH's information systems management activities. The role requires specialized experience in areas such as designing and managing cloud-hosted web applications, database management, cybersecurity, customer support, and software development. Qualified candidates must possess at least one year of specialized experience equivalent to the GS-12 level. The position may require a 1-year probationary period, and a comprehensive benefits package is offered to federal employees.

Senior Digital Strategist (Education Technology)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 11, 2024

The Smithsonian Institution, the world's largest museum, education, and research complex, is seeking a candidate for the Office of Education Technology (OET) in the Office of the Secretary for Education. The role involves operating education programs that reach out to teachers, students, and the public, utilizing digital platforms such as websites, digital tools, and learning interactives. The ideal candidate should have one year of specialized experience equivalent to at least the GS-12 level in the Federal Service or comparable pay band system, with experience in educational technology, PK12 teaching, front end web development, and product management. The position requires passing a pre-employment background investigation, maintaining a bank account for direct deposit, and may involve an 18-month probationary period for supervisors. The Smithsonian offers a comprehensive benefits package.

Assistant Manager for Safety and Environment and Assistant Manager for Safety and Quality

Company: Department of Energy - Department of Energy - Agency Wide

Location: Richland, Washington Richland, Washington

Posted Jun 11, 2024

This announcement details the requirements and conditions for a career position in the SES. Applicants must be U.S. citizens, comply with HSPD-12, and pass a drug test. They must also obtain a DOE Q-level security clearance and file a Public Financial Disclosure Report. The application process is resume-based, requiring evidence of Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). Failure to submit a narrative addressing MTQs may result in an incomplete application.

Business Continuity Specialist

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Jun 11, 2024

BC/DR is seeking a professional with 3-5 years of experience in business continuity, emergency planning, and crisis response. The ideal candidate should have a Bachelor's degree, strong communication skills, and knowledge of Continuity of Operations principles. They must be adaptable, detail-oriented, and able to multitask with minimal supervision. The role requires occasional travel and the ability to lift up to 50 pounds. A Top Secret security clearance with SCI eligibility is necessary. Federal benefits are offered, including a comprehensive package designed to make a federal career rewarding.

HUMAN RESOURCES ASSISTANT (OA)

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 11, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration for males born after 12-31-59, security clearance, and ability to travel. Qualifications vary by grade level, requiring specialized experience or education. No education qualification is needed for this job. The position is covered by the Department of Defense Priority Placement Program. Vacancies may be filled at any listed grade level.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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