Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Recreation Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Jun 10, 2024

The position combines counter checkout service and recreation duties, requiring knowledge of sports equipment and facilities. The role involves working indoors and outdoors, performing tasks like standing, bending, stooping, walking, pushing, reaching, climbing, and lifting up to 45 pounds. The ideal candidate is responsible, courteous, and has a neat appearance. Prior customer service experience is preferred. The salary is dependent on experience and education, with a one-year probationary period. Benefits include a comprehensive package, and participation in Direct Deposit is required. The workplace is drug-free.

Enterprise Systems IT Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 10, 2024

The text describes a job opportunity for Enterprise System IT Specialists at an agency. The role involves providing consultation, analysis, and problem resolution for technology products, applications, data, and system access. The required qualifications include working knowledge of Microsoft Office products, IT skills such as voice transmission, data communications, VoIP, enterprise server management, LAN and WAN, and facsimile. Experience with access administration, desktop hardware, software, and peripherals, and excellent communication skills are also necessary. The minimum education requirement is an Associate's degree in Computer Science, Computer Information Systems, Information Science & Technology, or Management Information Systems, or a similar degree from a technical trade school with relevant work experience. The desired qualifications include project management and systems engineering principles, Microsoft Certified Systems Engineering (MCSE), and additional IT skills. The job offers a comprehensive benefits package as part of a U.S. government career.

Cloud Developer Engineer

Company: Cherokee Nation Businesses

Location: Washington DC

Posted Jun 10, 2024

The job description is for a Cloud Developer Engineer position at Cherokee Federal, a part of Cherokee Nation Businesses. The job requires experience in cloud computing, automation, and security, and involves leading the implementation and sustainment of cloud solutions.

Health Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jun 10, 2024

The job posting is for a Health Technician position in the Patient Escort Service (PES) of the VA Puget Sound Health Care System (VAPSHCS), Seattle Division. The role involves serving patients and requires U.S. citizenship. Applicants must undergo a background check, drug testing, and may serve a probationary period. English language proficiency is mandatory. Qualifications include general experience, specialized experience, or a combination of education and experience. The preferred candidate has experience in patient transportation. The position is subject to urinalysis for drug screening. Federal employees earn annual leave based on years of service, and new hires may receive credit for job-related non-federal experience or military service.

Library Technician

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 10, 2024

The position is in the Collections Management Division of the Library of Congress, involving both behind-the-scenes activities like problem resolution and quality control, and direct public service such as staffing a circulation station. Applicants must have progressively responsible experience and training in library processes, circulation duties, computer software applications, customer service, teamwork, planning, and communication. No education qualification is required. The Library of Congress is an equal opportunity employer offering comprehensive benefits and a one-year probationary period. Veterans may be eligible for preference in the hiring process.

Open Source Collection Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 10, 2024

The text describes a job opening for Open Source Collection Specialists at the CIA. These specialists manage the systematic collection of publicly available information in a given region. The job requires critical thinking, research skills, strong verbal and written communication, and experience in data management, information management, or related fields. A bachelor's degree in a relevant field with a 3.0 GPA or higher is preferred. The job also requires U.S. citizenship, willingness to move to the Washington, DC area, and successful completion of medical, psychological, and background checks. Benefits include a comprehensive package designed to make a federal career rewarding.

DSS Cloud Architect 4 REMOTE

Company: vTech Solution, Inc.

Location: Washington DC

Posted Jun 10, 2024

The job posting is seeking an experienced Dynamics 365/Power Platform Architect to lead the development and implementation of a governance strategy and framework for client's Dynamics 365 and Power Platform solutions. The job requires strong technical skills, experience with cloud and hybrid infrastructures, and excellent communication and influencing skills.

Technical Services/Research Law Librarian

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 10, 2024

The text describes a job opportunity for a Technical Services/Research Law Librarian position in the Office of General Counsel. The role involves managing core legal information repositories and requires a Master of Library Science degree from an ALA-accredited institution with a minimum GPA of 3.0. The candidate must have at least two years of experience as a librarian in a large legal firm, proficiency in Westlaw, Lexis-Nexis, and other legal information platforms, and knowledge of search technologies and cataloging principles. The position also requires excellent communication skills, flexibility, and the ability to work independently and collaboratively. The job is located in the Washington, DC area and offers a comprehensive benefits package.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 10, 2024

Logistics Officers work on diverse teams, providing comprehensive logistics and supply chain solutions globally. They must be U.S. citizens, at least 18 years old, and willing to move to Washington, DC. Minimum qualifications include excellent interpersonal skills, strong communication, customer engagement, initiative, accountability, flexibility, critical thinking, and problem-solving abilities. A bachelor's degree in relevant fields or equivalent work experience is required. Benefits include a comprehensive package for federal employees.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 10, 2024

The Human Resources Analyst role involves providing workforce metrics, reports, and analysis to aid leadership in decision-making. The position requires strong analytical skills, problem-solving abilities, and proficiency in HR systems. Candidates must be U.S. citizens, at least 18 years old, and willing to relocate to the Washington, DC area. They must also pass medical, psychological, and background checks. A bachelor's degree in a relevant field with a 3.0 GPA is required. Desired qualifications include experience in HR processes, data analysis, project management, and familiarity with analytic tools like SPSS, Tableau, SQL, Python, R, and Excel.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 10, 2024

The text describes a job opportunity for Support Integration Officers at a global agency. The role involves providing operational support in areas such as budget, logistics, and human resources. A 5-year Contract Term Agreement is required. The position necessitates physical presence in the United States or its territories, U.S. citizenship, and willingness to relocate to the Washington, DC area. Candidates must pass medical, psychological, and background checks. Minimum qualifications include experience in various functional disciplines, a valid driver's license, and specific skills like adaptability, planning, and communication. A graduate degree with a 3.0 GPA is preferred. The role offers a comprehensive benefits package as part of a U.S. government career.

Graphics and Videography Specialist - Engineer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 10, 2024

The text describes a job opportunity for Graphics and Videography Specialists in Engineering at an agency. The role involves designing and building tailored solutions to meet mission imperatives. The minimum qualifications include U.S. citizenship and a background investigation. Desired qualifications include proficiency in interpersonal skills, communication, customer service, critical thinking, teamwork, and technical solutions. A bachelor's or master's degree in animation, video graphics, graphic design, or videography is required. The job offers a comprehensive benefits package as part of a U.S. government career.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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