Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Supervisory IT Specialist (Infosec)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 10, 2024

This position is located in the Department of Transportation (DOT), Office of the Secretary (OST), Office of the Chief Information Officer (OCIO). The OCIO serves as the principal advisor to the Secretary of Transportation on matters involving information and technology. The role requires U.S. citizenship and specialized experience. The position involves travel and requires registration for the Selective Service for males born after 12/31/1959. New supervisors must complete a 1-year probationary period. The required qualifications include experience leading, developing policy, and implementing continual service improvement methodologies, as well as providing technical guidance to organization managers or executives.

Government Affairs Analyst

Company: Relativity Space

Location: Washington DC

Posted Jun 10, 2024

Relativity Space is seeking a Government Affairs professional to assist in advocacy on Capitol Hill and with Executive agencies, monitor federal and state budgets and legislative proposals, prepare presentation materials, liaise with internal teams, perform research, and handle administrative tasks. The role involves supporting Relativity's priorities and business interests, including economic development, facilities, external partnerships, and business development. The ideal candidate will have a Bachelor's degree, strong organizational skills, attention to detail, and the ability to work independently. Experience in government affairs, legislative activities, or a Congressional office is a plus. Relativity Space offers competitive compensation, benefits, and a diverse, inclusive work environment.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 10, 2024

Contract Auditors at this agency offer valuable asset cost analysis, post-award audit functions, and financial advisory services. They prepare exhibits and require excellent communication skills, previous audit experience, and U.S. citizenship. Desired qualifications include knowledge of Generally Accepted Accounting Principles, Federal Acquisition Regulation, and Cost Accounting Standards. Advanced degrees or professional certifications such as CPA, CIA, or CGFM are beneficial. A bachelor's or master's degree in Accounting, Business Administration, Business Management, or Finance with a 3.0 GPA and 24 semester credit hours of accounting coursework is required. The position offers a comprehensive benefits package for federal employees.

Lead Software Engineer - AWS (Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jun 10, 2024

Fannie Mae is seeking a Lead Software Engineer with extensive experience in Big Data Hadoop cluster, AWS, Python, and Spark. The role involves designing, producing, testing, or implementing software, technology, or processes, and leading processes for creating and maintaining IT architecture, large scale data stores, and cloud-based systems. The successful candidate will independently determine customer needs, design and develop software solutions, and implement new software technology. Fannie Mae offers a flexible work environment, opportunities for career growth, and a comprehensive benefits package.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 10, 2024

The text describes a job opportunity for Engineer/Facilities Project Managers at an agency. The role involves developing and coordinating civil, electrical, and mechanical standards and recapitalization projects. The job requires a minimum of one year of experience in facilities project planning, resource scheduling, cost monitoring, task assignment, and timeline management. Excellent customer service, communication, and analytic skills are essential. A Bachelor's degree in Civil, Electrical, Mechanical, or Industrial Engineering is preferred, along with a 3.0 GPA. Desired qualifications include AutoCAD and Microsoft Office proficiency, a Professional Engineer's license, and a Project Management Professional certification. The job offers a comprehensive benefits package and requires U.S. citizenship, a background investigation, and willingness to relocate to the Washington, DC area.

Vehicle Design Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jun 10, 2024

The Aerospace Corporation is a leading partner in the nation's space programs, offering technical expertise and innovative solutions across satellite, launch, ground, and cyber systems. They are committed to an inclusive and diverse workplace, with opportunities for growth and development. The Vehicle Design and Innovation Department (VDID) focuses on space vehicle design and analysis, systems engineering, and rapid concept prototyping. As a Senior Member of the Technical Staff, you'll participate in design studies, support tool development, evaluate feasibility, and establish strong working relationships. Minimum requirements include a relevant engineering degree, 4 years of experience, and a Top Secret/SCI security clearance. Advanced degrees, knowledge in spacecraft subsystems, and proficiency in modeling and simulation tools can help you stand out.

Sr. Manager, Cloud Strategy

Company: Greif, Inc.

Location: Washington DC

Posted Jun 09, 2024

Greif offers a great working environment and opportunities for growth and development. The company is seeking a Senior Manager to lead its Cloud Strategy, with a focus on driving the development and implementation of cloud technologies.

Strategic Communications and Policy Analyst

Company: Prestige Development Group

Location: Washington DC

Posted Jun 10, 2024

VPD Government Solutions is hiring a Strategic Communications and Policy Analyst to support U.S. Customs and Border Protection's Field Operations Facilities. The role involves developing communications deliverables, managing stakeholder outreach, and analyzing issues and risks. The ideal candidate should have a Bachelor's degree in communications, 10+ years of relevant experience, strong computer skills, and U.S. Citizenship.

Senior Software Engineer ( Front End, Full-Stack)

Company: Capital One

Location: Washington DC

Posted Jun 10, 2024

Capital One is seeking a Senior Software Engineer with experience in Front End and Full Stack development. The ideal candidate will have a Bachelor's Degree and at least 4 years of professional software engineering experience. They should be passionate about using cutting-edge open source frameworks and emerging technologies. The role involves working with a team of developers, performing software development on Front End Applications, owning the technical design and development of cross-functional, multi-platform application systems, and collaborating with digital product managers to deliver robust cloud-based solutions. The preferred qualifications include 5+ years of experience in JavaScript, React, Angular, Node, TypeScript, or Java, 1+ years of experience with AWS, GCP, Azure, or another cloud service, 3+ years of experience in open source frameworks, and 2+ years of experience in Agile practices.

Data Architect (TS/SCI)

Company: Tau Six

Location: Washington DC

Posted Jun 09, 2024

Tau Six, a small cybersecurity firm, is seeking a Data Architect with a TS/SCI clearance. The role involves providing expert advice to the CDO Directorate, developing data standards, and implementing data services. The ideal candidate should have a degree in a relevant field, 8+ years of experience in CDO analysis, and proficiency in various database technologies and cloud services.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 10, 2024

The text describes the role of Contracting Officers in streamlining the acquisition process, managing complex contracts, and the qualifications required for a career at the CIA. These include strong analytical skills, exceptional customer service, excellent communication skills, attention to detail, and the ability to multi-task. Minimum qualifications also include U.S. citizenship, a background investigation, and meeting certain age and residency requirements. Desired qualifications include experience with Federal Acquisition Regulation (FAR) guidelines, relevant certifications, federal or military contracting experience, and a degree in fields like Accounting, Communications, or Economics.

Project Manager II

Company: Prestige Development Group

Location: Washington DC

Posted Jun 10, 2024

VPD Government Solutions is hiring a Project Manager to oversee a project for the Department of Health and Human Services (HHS) Administration for Children and Families (ACF) Office of Community Services (OCS). The Project Manager will be responsible for managing all aspects of the project, including planning, scheduling, budgeting, and maintaining interfaces with senior levels of the customer's organization. They will also ensure a pool of highly qualified candidates for staffing needs, manage reporting requirements, and provide advice and direction to contractor staff. The ideal candidate will have a Bachelor's degree in a related field, at least ten years of relevant professional experience in project management, knowledge of HHS ACF and/or social service programs, expertise in Microsoft Office Suite, and PMP Certification is preferred. U.S. Citizenship is required.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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