Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Information Technology Specialist (INFO SEC/ NETWORK/ APPSW)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This is a public notice for the use of Direct Hire Authority for Information Technology Specialist (Information Security) positions at grades GS 09-15. Applicants must meet specific qualifications, including IT-related experience and education requirements. They must also pass a drug test, E-Verify, and obtain a Top Secret security clearance. U.S. citizenship is required, and overtime may be required. A mandatory one-year probationary period applies.

Chief Technology Officer

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The Department of Energy's Office of Environmental Management is seeking a dynamic, innovative executive to serve as the Chief Technology Officer. The role involves providing leadership, vision, and developing mission strategies for the technology program in support of the office's mission. The position requires pre-hiring requirements such as OPM approval, U.S. citizenship, background investigation, public financial disclosure report, DOE Q-level security clearance, drug testing, a one-year probationary period, and Selective Service registration. The applicant must demonstrate progressively responsible executive leadership and supervisory experience, addressing the Executive Core Qualifications and Mandatory Technical Qualifications in their resume.

Director Office of National Disaster Medical System

Company: Department of Health and Human Services - Administration for Strategic Preparedness and Response

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The National Disaster Medical System program supports federal medical response to various disasters, including natural and man-made ones. The role requires U.S. citizenship, a Top-Secret security clearance, and access to Sensitive Compartmented Information (TS/SCI). The position is a career SES role with a one-year probationary period. Applicants must demonstrate senior executive level managerial capability, possess Fundamental Competencies, Executive Core Qualifications (ECQs), and Mandatory Technical Qualifications (MTQs). The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. The position requires experience in emergency management at a senior level for conduct of public health missions in disasters, medical care delivery in large-scale incidents, and support to healthcare systems in crisis.

Human Resources Specialist (Recruitment) - DIRECT HIRE-BIL

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This position is a Program Manager role in the Human Resources Office, Office of Administration, Federal Motor Carrier Safety Administration (FMCSA). The role involves leading recruitment services, applying different recruitment strategies, and managing a civilian recruitment program. The position requires U.S. citizenship and specialized experience. The role offers a comprehensive benefits package and potential for telework. Qualified CTAP/ICTAP candidates receive priority.

Executive Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Jun 09, 2024

This position is an Executive Assistant role in the Fleet and Family Readiness (FFR) N9 Front Office, based in Washington, DC. The incumbent will provide administrative and program management support to the N9B Deputy Director. The role requires a qualified candidate with two years of specialized experience in management principles, Navy programs, and information management regulations. A master's degree or equivalent in a relevant field is also required. The position offers competitive salary, benefits, and opportunities for professional growth.

Humanities Administrator

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The National Endowment for the Humanities (NEH) is seeking Humanities Administrators for its Division of Research Programs. The roles involve promoting original research in humanities and humanistic social sciences through grants. Qualified candidates must possess a Master's degree in a humanities discipline, with a Ph.D. preferred. Specialized experience is required, including reviewing and overseeing grant making activities, analyzing data, and fostering public engagement. Positions are available in British Literature, American Literature, and Continental European Studies. Veterans are encouraged to apply, but veterans' preference rules do not apply. A 1-year trial period may be required.

Senior Supervisor Appointments Desk #302

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jun 09, 2024

The Senate Sergeant at Arms is advertising for a Senior Supervisor Appointments Desk position. The job requires 8-10 years of professional experience in the legislative branch, including management experience, public contact, and customer service. The role involves escorting dignitaries, assisting with special events, and working with Microsoft Teams, Word, and Excel. The position requires onsite presence during government shutdowns, inclement weather, holidays, and late night sessions. The job offers a comprehensive benefits package as part of a U.S. government career.

Senior IT Specialist (Data Mgmt), CG-2210-13/14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This job posting is for a data management position in the Division of Information Technology, Chief Data Officer Staff of the Federal Deposit Insurance Corporation. The role involves supporting data management and may include developing data dictionaries, creating data governance documents, and leading IT projects. U.S. citizenship is required, and a National & Agency Check Investigation (NACI) is needed. Applicants must have at least one year of specialized experience equivalent to at least the 12 grade level for CG-13 or 13 grade level for CG-14. IT-related experience demonstrating proficiency in attention to detail, customer service, oral communication, and problem-solving is required. A probationary period may be required upon selection.

Dietitian (Clinical)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Jun 09, 2024

Clinical Dietitians at the Department of Veterans Affairs coordinate nutritional care for Veterans, collaborating with healthcare providers, patients, and the community. They interpret research and apply whole health principles to develop patient-centered goals, improving outcomes. Dietitians work with the Food Operations Section to enhance the Veterans' dining experience and ensure satisfaction. Requirements include U.S. citizenship, proficiency in English, and passing a background/security investigation. Applicants must hold the RDN credential from the Commission on Dietetic Registration or meet specific education and experience requirements. The position is considered professional and scientific with a positive education requirement.

IT Specialist (SYSADMIN)

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The job posting is for an office-centered position in the Environmental Protection Agency (EPA) that requires a bachelor's degree in computer science, engineering, or a related field. The job involves installing and maintaining hardware and software, diagnosing failed systems, and developing and implementing migration strategies. The posting also mentions that the position is designated as High Risk and requires a background investigation.

CONTRACT SPECIALIST

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The text describes the commitment of an organization to teamwork, integrity, excellence, and service. It outlines the requirements for employment, including U.S. citizenship, drug test, and security investigation. The position is considered an Acquisition Workforce (AWF) position under the Defense Acquisition Workforce Improvement Act (DAWIA), requiring DAWIA Contracting Professional Certification. The organization offers a comprehensive benefits package to its employees.

Recreation Aid - Golf Course

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Jun 09, 2024

The text discusses the MWR department of Commander, Navy Installations Command (CNIC), which offers various programs for service members, their families, retired military, and civilian employees. These programs include fitness, recreation, lodging, and food and beverage services. The job requirements involve passing E-Verify, working special events, weekends, and holidays, and performing physical tasks. The position requires knowledge of the MWR department, keyboarding skills, basic computer operations, reading comprehension, custodial tasks, arithmetic calculations, customer service, and effective communication. A high school diploma or GED is preferred. The job also involves a drug-free workplace and background checks for child care services. Federal employees receive comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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