Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

IT Specialist (INFOSEC)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This job posting is for an IT Specialist (INFOSEC) position at the Departmental Offices, Domestic Finance-Financial Institutions. The role involves promoting IT and cybersecurity, resilience, and protection of the financial services sectors critical infrastructure. Key requirements include U.S. citizenship, a background investigation, and compliance with federal ethics laws. Specialized experience in promoting critical infrastructure protection, cybersecurity, resilience, and operational risk reduction within the financial services sector is required. The position offers competitive salaries, bonuses, incentive awards, and a comprehensive benefits package including health insurance, retirement programs, and flexible work schedules.

Assistant General Counsel

Company: Other Agencies and Independent Organizations - National Labor Relations Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This job posting is for a position in the Division of Operations Management, Office of the General Counsel, reporting directly to the Associate General Counsel. The role is eligible for remote work. Requirements include U.S. Citizenship, a J.D. from an accredited school, active membership in the bar, and proof of good standing. The position is in the Senior Executive Service (SES), requiring evidence of leadership experience and qualification in Labor Management Relations Act, Fair Labor Standards Act, Administrative Procedure Act, and National Labor Relations Act. Candidates must also demonstrate Executive Core Qualifications (ECQs) in leading change, leading people, results-driven, business acumen, and building coalitions.

Information Technology Specialist (Network Services)

Company: Other Agencies and Independent Organizations - Peace Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The text describes a job opening in the network operations team of the Office of the Chief Information Officer of the Peace Corps. The role involves planning, implementing, testing, and administering network security hardware and software, enforcing network security policies, and complying with external security audits. The position requires U.S. citizenship, age of 18 or above, CCIE certification, and completion of a background security investigation with favorable adjudication. The job is in the Excepted Service, with a trial period of one year. The Peace Corps uses the Foreign Personnel (FP) pay scale, and employees are not eligible for additional benefits beyond federal employee benefits.

HR SPEC (MILITARY)

Company: Department of the Army - U.S. Army Medical Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jun 09, 2024

The job posting is for a position in the Military Personnel Division at Madigan Army Medical Center, Joint Base Lewis-McChord. The job requires specialized experience, education, or a combination of both. The job involves processing military human resources actions, administering and advising on various HR areas, and preparing HR reports.

Assistant Director, Public and Governmental Affairs (PGA)

Company: Department of Justice - Bureau of Alcohol, Tobacco, Firearms, and Explosives

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The ATF, a U.S. Department of Justice law enforcement agency, safeguards communities from violent crimes, illegal firearm use, explosives misuse, arson, terrorism, and illicit alcohol/tobacco diversion. They collaborate with various entities for public safety via information sharing, training, research, and technology. New employees must sign a mobility agreement, possess top-secret clearance, pass drug tests, and be U.S. citizens. The role requires executive core qualifications such as leading change, people, results-driven approach, business acumen, and coalition building. Technical qualifications include advanced public/media relations, broad management experience, sensitive communication skills, and legislative process knowledge.

Chief Counsel

Company: Department of Veterans Affairs - Board of Veterans' Appeals

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The Chief Counsel of the Board of Veterans' Appeals provides advice and recommendations to ensure appropriate application of Veterans law, timely and high-quality decisions, and efficient Board operations. US citizenship is required, and the position involves a probationary period, background investigation, and drug screening. The role requires an active law license, and applicants must possess mandatory executive core qualifications and technical qualifications. The position is a pay band 3 SES role with a salary range of $147,649 to $204,000.

Director, Office of Discretionary Grants and Workforce Programs

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The Director of FHWA's Discretionary Grants and Workforce Development programs provides executive leadership, overseeing all activities to effectively develop, administer, and deliver these programs. U.S. citizenship is required, and applicants must submit an application and resume online by the closing date, providing all required documents. The position involves a one-year SES probationary period, financial disclosure, and potential for telework. Technical Qualifications include experience coordinating discretionary grants programs and developing workforce development policies. Executive Core Qualifications include leading change, leading people, results-driven, business acumen, and building coalitions.

Executive Officer

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This position is located in the Department of Health and Human Services (HHS), Office of the Secretary (OS), Office of the National Coordinator for Health Information Technology (ONC), Office of the Chief Operating Officer (OCOO). The primary mission of DHHS is to enhance the health and well-being of all Americans. The role requires U.S. citizenship, satisfactory security and suitability determinations, and completion of a 1-year probationary period. It is a career position in the SES, requiring executive qualifications approved by OPM. Applicants must demonstrate progressively responsible leadership experience, indicative of senior executive level managerial capability, and meet the Fundamental Competencies, five Executive Core Qualifications (ECQs), and the Mandatory Technical Qualifications (MTQ's). The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. The position does not require a specific education but offers a comprehensive benefits package.

Chief Learning and Engagement Officer

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This position is located in the Department of Health and Human Services (DHHS), Office of the Secretary (OS), Office of the Assistant Secretary for Administration (ASA), Office of the Chief Human Capital Officer (OCHCO). The ASA provides leadership for DHHS departmental administration, including human resource policy, information technology (IT), and departmental operations. The role requires U.S. Citizenship, satisfactory security and suitability determinations, and a 1-year probationary period. It is a career position in the SES, requiring executive qualifications approved by OPM. Applicants must demonstrate progressively responsible leadership experience, indicative of senior executive level managerial capability, and meet the Fundamental Competencies, five Executive Core Qualifications (ECQs), and the Mandatory Technical Qualifications (MTQ's). The position offers a comprehensive benefits package and the opportunity to work in a high-ethical environment.

Chief Information Officer

Company: Department of Commerce - Commerce, International Trade Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The International Trade Administration (ITA) is a globally-based bureau of the Department of Commerce, responsible for promoting American exports and expanding international trade. ITA achieves this through partnerships, monitoring of trade agreements, and providing trade-related services. The agency has 103 offices in the US, 120 offices in 75 countries, and approximately 2,200 employees. The job posting details requirements, conditions of employment, qualifications, and benefits for a Senior Executive Service (SES) position. Candidates must demonstrate leadership experience, possess the five Executive Core Qualifications (ECQs), and meet Professional Technical Qualifications. The position requires a Top Secret clearance, financial disclosure, and a one-year probationary period. Veterans' preference is not applicable.

Assistant to the General Counsel

Company: Other Agencies and Independent Organizations - National Labor Relations Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This job posting is for a position in the Division of Operations Management, Office of the General Counsel, reporting directly to the Associate General Counsel. The role is eligible for remote work. U.S. Citizenship is required, and a background investigation may be conducted. The position is in the Senior Executive Service (SES), requiring a career appointee with progressively responsible leadership experience. Applicants must provide evidence of meeting Professional/Technical Qualifications (PTQs) and Executive Core Qualifications (ECQs). The ECQs assess executive experience and potential, not technical expertise, and require examples using the Challenge-Context-Action-Result (CCAR) model.

Chief Information Officer

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This position is located in the Department of Health and Human Services (DHHS), Office of the Secretary (OS), Office of the Assistant Secretary for Administration (ASA), Office of the Chief Information Officer (OCIO). The ASA provides leadership for DHHS departmental administration, including human resource policy, information technology (IT), and departmental operations. The role requires U.S. citizenship, satisfactory security and suitability determinations, and a successful completion of a 1-year probationary period. It is a career position in the SES, requiring executive qualifications to be approved by OPM before appointment. The position demands senior-level expertise in providing innovative leadership and strategic vision in developing, directing, and implementing large-scale IT services, infrastructure, cybersecurity, and support organizations. The role also requires demonstrated executive level experience in managing an IT investments portfolio to achieve organizational outcomes.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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