Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Digital Strategist (Education Technology)

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The Smithsonian Institution, the world's largest museum, education, and research complex, is seeking a candidate for the Office of Education Technology (OET) in the Office of the Secretary for Education. The role involves operating education programs that reach out to teachers, students, and the public, utilizing digital platforms such as websites, digital tools, and learning interactives. The ideal candidate should have one year of specialized experience equivalent to at least the GS-12 level in the Federal Service or comparable pay band system, with experience in educational technology, PK12 teaching, front end web development, and product management. The position requires passing a pre-employment background investigation, maintaining a bank account for direct deposit, and may involve an 18-month probationary period for supervisors. The Smithsonian offers a comprehensive benefits package.

Assistant Manager for Safety and Environment and Assistant Manager for Safety and Quality

Company: Department of Energy - Department of Energy - Agency Wide

Location: Richland, Washington Richland, Washington

Posted Jun 09, 2024

This announcement details the requirements and conditions for a career position in the SES. Applicants must be U.S. citizens, comply with HSPD-12, and pass a drug test. They must also obtain a DOE Q-level security clearance and file a Public Financial Disclosure Report. The application process is resume-based, requiring evidence of Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs). Failure to submit a narrative addressing MTQs may result in an incomplete application.

Business Continuity Specialist

Company: Legislative Branch - House of Representatives

Location: Washington DC

Posted Jun 09, 2024

BC/DR is seeking a professional with 3-5 years of experience in business continuity, emergency planning, and crisis response. The ideal candidate should have a Bachelor's degree, strong communication skills, and knowledge of Continuity of Operations principles. They must be adaptable, detail-oriented, and able to multitask with minimal supervision. The role requires occasional travel and the ability to lift up to 50 pounds. A Top Secret security clearance with SCI eligibility is necessary. Federal benefits are offered, including a comprehensive package designed to make a federal career rewarding.

Director, Biological and Economic Analysis Division

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This job posting is for a Senior Executive Service (SES) position in the Office of Chemical Safety and Pollution Prevention (OCSPP), Office of Pesticide Programs (OPP), Biological and Economic Analysis Division (BEAD) at the Environmental Protection Agency (EPA). The position is office-centered, requiring regular physical presence at the stated duty station, but EPA offers work-from-home and schedule flexibility. The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. Applicants must be U.S. citizens, complete a 1-year SES probationary period, and undergo a background investigation. No education qualification is required, but applicants must have one year of specialized experience and evidence of progressively responsible leadership experience. The position is designated as high risk and requires completion of a financial disclosure statement. EPA values diversity, equity, and inclusion, and offers a comprehensive benefits package including 26 days of paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System.

Director, Project Controls Division

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The Architect of the Capitol is seeking a dedicated professional to join their team, preserving and maintaining historic buildings, monuments, art, and gardens on the Capitol campus. The Director of the Project Controls Division will advise the Chief Engineer on planning, design, and construction matters. Requirements include passing a drug test, completing a background investigation, and meeting OPM qualification standards. Applicants must have a bachelor's degree in engineering or architecture, and at least 5 years of relevant experience. They must also demonstrate leadership experience and possess the Executive Core Qualifications (ECQs) and Professional Technical Qualifications (PTQs). The position offers a competitive salary, comprehensive retirement plan, and a range of benefits.

Deputy Director, Division of Information and Solutions

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This position is located in the Department of Health and Human Services (DHHS), Office of the Secretary (OS), Office of the Assistant Secretary for Financial Resources (ASFR), Office of Grants (OG). The role requires U.S. Citizenship, satisfactory security and suitability determinations, and completion of a 1-year probationary period. It is a career position in the SES, requiring executive qualifications approved by OPM. Applicants must demonstrate progressively responsible leadership experience, indicative of senior executive level managerial capability, and meet the qualification requirements of this position. The role requires experience leading in an IT shared service environment, system modernization, and stakeholder management. If selected, the individual will be required to complete an ECQ package and be certified by an OPM Qualifications Review Board.

Associate Commissioner for Office Survey Methods Research

Company: Department of Labor - Bureau of Labor Statistics

Location: Washington DC

Posted Jun 09, 2024

The U.S. Department of Labor (DOL), Bureau of Labor Statistics (BLS) is seeking applicants for a position. The role requires U.S. citizenship, completion of a one-year SES probationary period, and approval from OPM's Qualifications Review Board. Applicants must possess technical and management experience, equivalent to a major management level (GS-15), and meet Mandatory Technical Qualifications and Executive Core Qualifications. The position requires extensive training and research experience in mathematical statistics, survey methodology, behavioral science, or data science. A degree in a relevant field is required, with specific coursework outlined in the job description. DOL values a diverse and inclusive work environment.

Personnel Security Officer

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jun 09, 2024

The United States Senate is seeking a Personnel Security Officer. The job requires a High School Diploma or G.E.D, 2-5 years of experience, and a Top Secret security clearance. The agency provides reasonable accommodations and offers a comprehensive benefits package.

HUMAN RESOURCES ASSISTANT (OA)

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 09, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration for males born after 12-31-59, security clearance, and ability to travel. Qualifications vary by grade level, requiring specialized experience or education. No education qualification is needed for this job. The position is covered by the Department of Defense Priority Placement Program. Vacancies may be filled at any listed grade level.

Chief Human Capital Officer

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This job posting is for a Senior Executive Service position in the Department of Homeland Security, Federal Emergency Management Agency, Mission Support, Washington, D.C. The role involves leading, developing, implementing, and administering FEMA's human capital programs. The incumbent will align these programs with FEMA's unique mission and organizational needs. The position requires U.S. citizenship, a Top Secret/SCI security clearance, and the ability to obtain periodic drug tests. Applicants must have progressively responsible executive leadership experience, directly related to the skills and abilities outlined under Executive Core Qualifications and Technical Qualifications. The application process is resume-based, and the resume must address the Mandatory Technical Qualifications and Executive Core Qualifications. The role is non-bargaining unit, and the selected candidate must be able to deploy with little notice and function under intense stress.

IT Specialist (Internet)

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The National Endowment for the Humanities (NEH) is a government agency that supports research, education, preservation, and public programs in the humanities. The Information Technology Specialist position in the Office of Information Resource Management (OIRM) involves planning, developing, communicating, and coordinating NEH's information systems management activities. The role requires specialized experience in areas such as designing and managing cloud-hosted web applications, database management, cybersecurity, customer support, and software development. Qualified candidates must possess at least one year of specialized experience equivalent to the GS-12 level. The position may require a 1-year probationary period, and a comprehensive benefits package is offered to federal employees.

Deputy Executive Director for Appellate Operations

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The Deputy Executive Director for Appellate Operations serves as a full deputy to the Executive Director, sharing responsibility for all functions of the Office. The role requires U.S. citizenship and senior-level professional experience. Applicants must demonstrate leadership experience indicative of senior executive level managerial capability, directly related to the skills and abilities outlined under Executive Core Qualifications and Mandatory Professional/Technical Qualifications. The position requires addressing each of the Mandatory Professional/Technical Qualifications and Executive Core Qualifications in the application documents.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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