Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Deputy Director Regulatory Infrastructure and Security Division

Company: Department of Energy - National Nuclear Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The text describes a career opportunity at the National Nuclear Security Administration (NNSA), focusing on engineering, science, and national security. The role is a career position in the Senior Executive Service (SES), requiring a DOE Q security clearance and Navy Top Secret (SCI). The position involves leading change, managing people and resources, and making decisions that produce high-quality results. Applicants must possess specialized experience at a senior level, including progressively responsible supervisory or managerial experience. They must also address Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) in their application. The role offers a comprehensive benefits package and the opportunity to make a significant impact in an environment where contributions are valued.

Administrative Specialist

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The Office of the Clerk, U.S. Court of Appeals for the D.C. Circuit, is seeking a well-organized, detail-oriented, and self-motivated individual to serve as an Administrative Specialist. The successful candidate must be well-organized, meticulous, and capable of applying information technology toward using various systems and managing financial, personnel, and procurement records.

Deputy Administrator of Job Corps

Company: Department of Labor - Employment and Training Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This job posting is for a position in the Employment and Training Administration in Washington, D.C. The role requires U.S. citizenship, completion of a one-year SES probationary period, and approval from OPM's Qualifications Review Board. Applicants must possess technical and management experience, with a focus on racial equity, diversity, and inclusion. They must also demonstrate leadership, results-driven abilities, business acumen, and coalition-building skills. No specific education requirement is stated. The Department of Labor (DOL) values diversity and inclusion, and offers a comprehensive benefits package to federal employees.

Deputy Associate Director for Performance and Personnel Management

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This job posting is for a Deputy Associate Director position in the Executive Office of the President (EOP), Office of Management and Budget (OMB), Office of Performance and Personnel Management. The role involves serving as the principal career advisor on management functions, improving mission delivery, and results in the Federal government. The position requires U.S. citizenship, age of 18 or above, and a favorable security determination. Applicants must have extensive senior-level experience in management functions, including performance management, customer experience, evidence building, strategic workforce planning, and more. They must also demonstrate leadership skills, capacity building, and experience in managing complex stakeholder relationships. The role necessitates submission of separate narrative statements addressing Mandatory Technical Qualifications (MTQs) and Executive Core Qualifications (ECQs). Failure to provide these will result in disqualification.

Deputy Associate Administrator

Company: Other Agencies and Independent Organizations - Small Business Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The Office of Communication and Public Liaison (OCPL) supports the U.S. Small Business Administration (SBA) mission through strategic relationship management, communication tools, and information sharing. The Deputy Associate Administrator, a key role, shares in the duties and responsibilities of the Associate Administrator. The position requires U.S. citizenship, Selective Service Registration for males born after 12/31/1959, and a one-year probationary period. Applicants must demonstrate progressively responsible executive leadership and supervisory experience, directly related to the skills and abilities outlined under Executive Core Qualifications and Technical Qualifications. The five mandatory Executive Core Qualifications include Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions.

Director, Office of Science Advisor, Policy and Engagement

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This job posting is for a Senior Executive Service (SES) position in the Office of Research and Development, Office of Science Advisor, Policy and Engagement. The role requires U.S. citizenship, a completed resume and required documents, and a 1-year SES probationary period. The position is designated as High Risk and requires a background investigation. Applicants must have substantive general experience and specialized experience in a related field, along with evidence of progressively responsible leadership experience. The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. The position offers a comprehensive benefits package, including 26 days of paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. Telework may be authorized based on agency policy.

Executive Director for Information Technology

Company: Department of Health and Human Services - Office of the Assistant Secretary for Health

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The job posting is for a Senior Executive Service position in the Office of the Assistant Secretary for Health. The position requires leadership experience, technical qualifications, and executive core qualifications. The job offers a comprehensive benefits package and a range of opportunities for professional development.

Foreign Service Financial Management Officer

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

USAID, the world's premier international development agency, is seeking applicants for a Foreign Service Officer position. The role involves helping lift lives, build communities, and advance democracy across five global regions. USAID's work aligns with U.S. national security and economic prosperity goals. Applicants must be U.S. citizens, obtain a Top Secret Security clearance, and be between 18 and 59 years old. They must also be willing to accept assignments worldwide. Relevant education and experience in finance, accounting, or public administration are required. Proficiency in a USAID tenuring language is necessary for tenure. The position offers competitive benefits, including health and life insurance, annual leave, and a pension system.

Inspector General

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The text describes a supervisory, non-bargaining unit position in the Office of the Inspector General of the Library of Congress. The position requires a Top Secret clearance and involves planning, developing, and directing large or complex audits and evaluations. The successful candidate must demonstrate leadership in internal and external communications, knowledge of audit and evaluation techniques, and the ability to supervise a diverse workforce. The position offers a flextime work schedule, potential relocation expenses, and a comprehensive benefits package. The applicant must have a degree in auditing or a related field, or an equivalent combination of experience and education, and must pass a personnel security/suitability investigation.

Deputy Associate General Counsel for Litigation (CMSD)

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The Office of the General Counsel (OGC) is the legal team for the Department of Health and Human Services (HHS), providing quality representation and legal advice on a wide range of national issues. OGC supports the development and implementation of the Department's programs by providing the highest quality legal services to the Secretary of HHS and the organization's various agencies and divisions. The position is a career position in the SES, requiring U.S. citizenship, satisfactory security and suitability determinations, a 1-year probationary period, and successful completion of a pre-employment drug test. The role demands leadership experience, demonstrated by the ability to bring about strategic change, lead people, produce high-quality results, manage resources strategically, and build coalitions. The position also requires a professional law degree, active membership in a U.S. bar, and experience overseeing complex litigation involving significant programs like Medicare, Medicaid, and ACA title I programs.

Director, Information Technology and Resource Management Division

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This job posting is for a Senior Executive Service (SES) position in the Office of Chemical Safety and Pollution Prevention, Office of Program Support, Information Technology and Resource Management Division. The role is office-centered, with partial work-from-home flexibilities. U.S. citizenship is required, and a 1-year SES probationary period is necessary. The position is designated as High Risk and requires a background investigation. Applicants must have substantive general experience and specialized experience in IT and technical infrastructure management. Evidence of progressively responsible leadership experience is mandatory. The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. No education qualification is required, but travel, transportation, and relocation expenses are not covered by EPA.

Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Jun 09, 2024

The job posting is for a cashier position at the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The primary function of the incumbent is to perform cashiering tasks, and the job requires working knowledge of cash register operation and sales, as well as being neat in appearance and able to work with the public.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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