Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Technology Services Librarian (Technology Services and Acquisitions Librarian)

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

Deputy Director, Office of Radiation and Indoor Air

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This job posting is for a Senior Executive Service (SES) position in the Office of Air and Radiation, Office of Radiation and Indoor Air. The role requires U.S. citizenship, pre-employment drug testing, and a top-secret security clearance. Applicants must have substantive general experience and specialized experience in radiation and indoor air regulations. They must also provide evidence of progressively responsible leadership experience. The position involves leading change, leading people, being results-driven, having business acumen, and building coalitions. No education qualification is required, but veterans' preference is not applicable. The role offers a comprehensive benefits package including 26 days of paid vacation, health benefits, and participation in the Federal Employees Retirement System.

Deputy Administrator, Office of Workforce Investment

Company: Department of Labor - Employment and Training Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The job posting is for a position in the U.S. Department of Labor, Employment and Training Administration. The job requires a U.S. citizen, mandatory technical qualifications, and executive core qualifications. The job involves leading change, leading people, results-driven, business acumen, and building coalitions. The job also requires experience in public workforce investment systems, evidence-based employment programs, and building relationships.

Guest Services Representative

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Jun 09, 2024

Deputy CIO Solutions & Service Delivery

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The job posting is for a Senior Executive Service position in the Department of Commerce, Office of the Chief Information Officer. The job requires executive level leadership experience and office management experience, as well as expertise in IT planning, architecture, and management. The posting also mentions the need for a background investigation and financial disclosure.

Assistant General Counsel for Finance and Information Law

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

This announcement details the requirements and conditions for a career position in the SES. Applicants must be U.S. citizens, comply with HSPD-12, and pass a drug test. They must also have a Q-level security clearance and be a current active member of a state bar. The application process is resume-based, and applicants must demonstrate the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) in their resume. The ECQs include leading change, leading people, results-driven, business acumen, and building coalitions. The MTQs involve providing legal advice on programmatic elements, federal information law, and fiscal activities.

Food Inspector (Slaughter)

Company: Department of Agriculture - Food Safety and Inspection Service

Location: Toppenish, Washington Toppenish, Washington

Posted Jun 09, 2024

The job posting is for a Food Inspector position in the US Department of Agriculture's Food Safety and Inspection Service. The job requires a bachelor's degree in a relevant field and one year of specialized experience in food inspection or a related field. The job also requires the ability to work in a hazardous environment and to lift, carry, and push up to 30 pounds. The job offers a $5,000 sign-on bonus, creditable service for annual leave accrual, and a referral bonus award of $1,000.

Director Field Operations

Company: Department of Labor - Veterans' Employment and Training Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

The U.S. Department of Labor (DOL) is seeking applicants for a position in the Veterans Employment Training Service (VETS). The role requires U.S. citizenship, completion of a one-year SES probationary period, and approval from OPM's Qualifications Review Board. Applicants must possess technical and management experience, equivalent to a GS-15 level in the federal service. They must also meet Mandatory Technical Qualifications and Executive Core Qualifications. The position involves leading change, leading people, being results-driven, having business acumen, and building coalitions. No educational requirement is specified, but transcripts from an accredited institution are required. A comprehensive benefits package is offered to federal employees.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Jun 09, 2024

The job role involves cashiering tasks, including greeting guests, escorting them to tables, and alerting servers. The incumbent must have knowledge of cash register operation and sales, and be able to work with the public. The position requires a NACI check, availability for varying shifts, and attendance at a sanitation training course. The salary is dependent on experience and education, and participation in Direct Deposit is required. The role offers a comprehensive benefits package, including access to federal benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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