Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Accountant

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 08, 2024

The text describes a career opportunity in accountancy within the CIA, requiring knowledge in various accounting principles and standards, a good credit history, and U.S. citizenship. The role involves financial statement compilation and analysis, general ledger review, and payroll and tax accounting. The position demands a thorough medical and psychological exam, polygraph interview, and background investigation. Desired qualifications include advanced degrees or professional certifications and excellent interpersonal, communication, customer service, analytic, and teamwork skills. The role offers a comprehensive benefits package as part of a U.S. government career.

Finance Resource Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 08, 2024

The text describes the role of Finance Resource Officers who provide financial services, including calculations based on regulations and operational activities, program and budget analysis, and other job functions. The requirements for this role include being physically in the United States, registered for Selective Service (if applicable), a U.S. citizen aged 18 or older, willing to move to the Washington, DC area, and passing a medical, psychological, polygraph, and background investigation. Minimum qualifications include excellent interpersonal and communication skills, customer service, analytic and problem-solving abilities, team and independent work ethic, good credit history, and meeting the minimum requirements for joining CIA. Desired qualifications include experience in business, accounting, banking, accounts receivable, accounts payable, a graduate degree in Business or Finance, and a CPA license. A Bachelor's degree in Accounting, Business Administration, Business Management, or Finance with a 3.0 GPA and at least two accounting courses is required. Federal employees enjoy a comprehensive benefits package.

Graphics and Videography Specialist - Engineer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 08, 2024

The text describes a job opportunity for Graphics and Videography Specialists in Engineering at an agency. The role involves designing and building tailored solutions to meet mission imperatives. The minimum qualifications include U.S. citizenship and a background investigation. Desired qualifications include proficiency in interpersonal skills, communication, customer service, critical thinking, teamwork, and technical solutions. A bachelor's or master's degree in animation, video graphics, graphic design, or videography is required. The job offers a comprehensive benefits package as part of a U.S. government career.

Licensed Practical Nurse (PACT)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jun 08, 2024

This job posting is for a position eligible for the Education Debt Reduction Program (EDRP), offering student loan payment reimbursement. The role requires U.S. citizenship, proficiency in English, and completion of a practical or vocational nursing program. The position involves providing practical nursing care to patients with various physical and behavioral problems. Qualified applicants must meet specific individual eligibility requirements and submit an EDRP application within four months of appointment. The role is subject to background/security investigation and participation in vaccination programs.

Open Source Collection Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 08, 2024

The text describes a job opening for Open Source Collection Specialists at the CIA. These specialists manage the systematic collection of publicly available information in a given region. The job requires critical thinking, research skills, strong verbal and written communication, and experience in data management, information management, or related fields. A bachelor's degree in a relevant field with a 3.0 GPA or higher is preferred. The job also requires U.S. citizenship, willingness to move to the Washington, DC area, and successful completion of medical, psychological, and background checks. Benefits include a comprehensive package designed to make a federal career rewarding.

Enterprise Systems IT Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 08, 2024

Enterprise System IT Specialists offer consultation, analysis, and problem resolution for technology products, applications, data, and system access. They provide support to Agency mission partners and require U.S. citizenship, minimum 18 years of age, and willingness to relocate to Washington, DC. Key qualifications include IT skills such as voice transmission, data communications, VoIP, enterprise server management, LAN/WAN, and facsimile. They also need experience with access administration, desktop hardware, software, and peripherals, and excellent communication skills. A bachelor's degree in Computer Science, Computer Information Systems, Information Science & Technology, or Management Information Systems is desired. Federal employees enjoy a comprehensive benefits package.

Practical Nurse (Community Living Centers)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jun 08, 2024

This job posting is for a Licensed Practical or Vocational Nurse (LPN/LVN) position at the Department of Veterans Affairs (VA). The role involves providing patient care, administering medications, and participating in emergency procedures. The position is eligible for the Education Debt Reduction Program (EDRP) and requires U.S. citizenship, full, active, current, and unrestricted licensure as an LPN/LVN, and proficiency in English. The grade determinations range from GS-3 to GS-6, with increasing responsibilities and qualifications. The position requires a background/security investigation and participation in vaccination programs. The VA encourages persons with disabilities to apply and offers a comprehensive benefits package.

Health Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jun 08, 2024

The job posting is for a Health Technician position in the Patient Escort Service (PES) of the VA Puget Sound Health Care System (VAPSHCS), Seattle Division. The role involves serving patients and requires U.S. citizenship. Applicants must undergo a background check, drug testing, and may serve a probationary period. English language proficiency is mandatory. Qualifications include general experience, specialized experience, or a combination of education and experience. The preferred candidate has experience in patient transportation. The position is subject to urinalysis for drug screening. Federal employees earn annual leave based on years of service, and new hires may receive credit for job-related non-federal experience or military service.

Library Technician

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 08, 2024

The position is in the Collections Management Division of the Library of Congress, involving both behind-the-scenes activities like problem resolution and quality control, and direct public service such as staffing a circulation station. Applicants must have progressively responsible experience and training in library processes, circulation duties, computer software applications, customer service, teamwork, planning, and communication. No education qualification is required. The Library of Congress is an equal opportunity employer offering comprehensive benefits and a one-year probationary period. Veterans may be eligible for preference in the hiring process.

Licensed Practical Nurse (Community Living Centers)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Jun 08, 2024

This job posting is for a licensed practical or vocational nurse (LPN/LVN) position at the Department of Veterans Affairs (VA). The position is eligible for the Education Debt Reduction Program (EDRP) and requires U.S. citizenship. Applicants must be proficient in English and pass a background/security investigation. They may also be required to serve a probationary period and participate in vaccination programs. The position requires a full, active, current, and unrestricted LPN/LVN license in a U.S. state, territory, or commonwealth. The grade determinations range from GS-3 to GS-6, with increasing responsibilities and qualifications required at each level.

Recreation Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Jun 08, 2024

The position combines counter checkout service and recreation duties, requiring knowledge of sports equipment and facilities. The role involves working indoors and outdoors, performing tasks like standing, bending, stooping, walking, pushing, reaching, climbing, and lifting up to 45 pounds. The ideal candidate is responsible, courteous, and has a neat appearance. Prior customer service experience is preferred. The salary is dependent on experience and education, with a one-year probationary period. Benefits include a comprehensive package, and participation in Direct Deposit is required. The workplace is drug-free.

Cook NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jun 08, 2024

The JBLM NAF HR Office is hosting a job fair at Texas Roadhouse Restaurant on Tuesday, 04 June 2024 from 8:00 AM to 2:00 PM. Applicants attending the event will receive first consideration. The position is for a customer service professional in a fast-paced environment. Requirements include 6 months of related work experience, proficiency with kitchen appliances, and English communication skills. Direct deposit, Social Security Card, and background checks are required. No education requirement. Applicants should bring resume, references, ID, and certificates.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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