Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 08, 2024

The text describes a job opportunity for Support Integration Officers at a global agency. The role involves providing operational support in areas such as budget, logistics, and human resources. A 5-year Contract Term Agreement is required. The position necessitates physical presence in the United States or its territories, U.S. citizenship, and willingness to relocate to the Washington, DC area. Candidates must pass medical, psychological, and background checks. Minimum qualifications include experience in various functional disciplines, a valid driver's license, and specific skills like adaptability, planning, and communication. A graduate degree with a 3.0 GPA is preferred. The role offers a comprehensive benefits package as part of a U.S. government career.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 08, 2024

The job posting is for a Human Resources Analyst position at the CIA. The job requires strong analytic and problem-solving skills, ability to work with HR data, and excellent organizational and time management skills. The job also requires a Bachelor's degree in a relevant field and a minimum GPA of 3.0.

Senior Product Manager

Company: Shopmonkey

Location: Washington DC

Posted Jun 08, 2024

Shopmonkey is seeking a Senior Product Manager to lead a cross-functional team, define product strategies, and drive product development. The ideal candidate should have 6+ years of experience in product management, excellent leadership skills, and a customer-centric approach. The role offers a competitive salary, remote work, and comprehensive benefits. Shopmonkey is a leading auto-repair shop software company, trusted by over 3,500 shops across the U.S. and Canada, and has been recognized as one of America's Best Startup Employers by Forbes.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 08, 2024

Logistics Officers work on diverse teams, providing comprehensive logistics and supply chain solutions globally. They must be U.S. citizens, at least 18 years old, and willing to move to Washington, DC. Minimum qualifications include excellent interpersonal skills, strong communication, customer engagement, initiative, accountability, flexibility, critical thinking, and problem-solving abilities. A bachelor's degree in relevant fields or equivalent work experience is required. Benefits include a comprehensive package for federal employees.

Category Manager

Company: AARP

Location: Washington DC

Posted Jun 07, 2024

AARP, a nonprofit organization dedicated to empowering people 50 and older, is seeking a Category Management Manager. The role involves leading enterprise-wide sourcing engagements, managing supplier relationships, implementing category management strategies, and collaborating with management to streamline processes. The ideal candidate should have a Bachelor's degree, 7+ years of commercial procurement experience, and extensive experience in managing various categories. AARP offers a competitive compensation and benefits package, including a 401(k), pension plan, health insurance, and flexible work arrangements.

Supervisory IT Specialist (Infosec)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 08, 2024

This position is located in the Department of Transportation (DOT), Office of the Secretary (OST), Office of the Chief Information Officer (OCIO). The OCIO serves as the principal advisor to the Secretary of Transportation on matters involving information and technology. The role requires U.S. citizenship and specialized experience. The position involves travel and requires registration for the Selective Service for males born after 12/31/1959. New supervisors must complete a 1-year probationary period. The required qualifications include experience leading, developing policy, and implementing continual service improvement methodologies, as well as providing technical guidance to organization managers or executives.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 08, 2024

Contract Auditors at this agency offer valuable asset cost analysis, post-award audit functions, and financial advisory services. They prepare exhibits and require excellent communication skills, previous audit experience, and U.S. citizenship. Desired qualifications include knowledge of Generally Accepted Accounting Principles, Federal Acquisition Regulation, and Cost Accounting Standards. Advanced degrees or professional certifications such as CPA, CIA, or CGFM are beneficial. A bachelor's or master's degree in Accounting, Business Administration, Business Management, or Finance with a 3.0 GPA and 24 semester credit hours of accounting coursework is required. The position offers a comprehensive benefits package for federal employees.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 08, 2024

The text describes a job opportunity for Engineer/Facilities Project Managers at an agency. The role involves developing and coordinating civil, electrical, and mechanical standards and recapitalization projects. The job requires a minimum of one year of experience in facilities project planning, resource scheduling, cost monitoring, task assignment, and timeline management. Excellent customer service, communication, and analytic skills are essential. A Bachelor's degree in Civil, Electrical, Mechanical, or Industrial Engineering is preferred, along with a 3.0 GPA. Desired qualifications include AutoCAD and Microsoft Office proficiency, a Professional Engineer's license, and a Project Management Professional certification. The job offers a comprehensive benefits package and requires U.S. citizenship, a background investigation, and willingness to relocate to the Washington, DC area.

Junior Product Manager (m/f/d)

Company: Sportradar

Location: Washington DC

Posted Jun 07, 2024

Sportradar, a global leader in sports technology, is seeking a Junior Product Manager. The role involves supporting the product team, providing technical expertise to the sales team, collaborating with the AV integration team, and assisting the Marketing team. The ideal candidate should have strong project management skills, a customer-focused mindset, and excellent communication abilities. Sportradar offers a dynamic work environment, competitive salary, and benefits including education, sports event tickets, and flexible working hours.

ThousandEyes - Product Sales Specialist (SLED/FED)

Company: Cisco ThousandEyes

Location: Washington DC

Posted Jun 07, 2024

ThousandEyes, a Cisco company, is seeking a Product Sales Specialist to lead sales within the SLED/FED sector. The role involves identifying sales opportunities, building strategic relationships, and driving revenue growth. The ideal candidate should have 5+ years of sales experience, a proven track record of exceeding quota, and excellent communication skills. Cisco values diversity and encourages applications from all backgrounds.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 08, 2024

The text describes the role of Contracting Officers in streamlining the acquisition process, managing complex contracts, and the qualifications required for a career at the CIA. These include strong analytical skills, exceptional customer service, excellent communication skills, attention to detail, and the ability to multi-task. Minimum qualifications also include U.S. citizenship, a background investigation, and meeting certain age and residency requirements. Desired qualifications include experience with Federal Acquisition Regulation (FAR) guidelines, relevant certifications, federal or military contracting experience, and a degree in fields like Accounting, Communications, or Economics.

Technical Services/Research Law Librarian

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 08, 2024

The text describes a job opportunity for a Technical Services/Research Law Librarian position in the Office of General Counsel. The role involves managing core legal information repositories and requires a Master of Library Science degree from an ALA-accredited institution with a minimum GPA of 3.0. The candidate must have at least two years of experience as a librarian in a large legal firm, proficiency in Westlaw, Lexis-Nexis, and other legal information platforms, and knowledge of search technologies and cataloging principles. The position also requires excellent communication skills, flexibility, and the ability to work independently and collaboratively. The job is located in the Washington, DC area and offers a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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