Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Information Technology Specialist (INFO SEC/ NETWORK/ APPSW)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

This is a public notice for the use of Direct Hire Authority for Information Technology Specialist (Information Security) positions at grades GS 09-15. Applicants must meet specific qualifications, including IT-related experience and education requirements. They must also pass a drug test, E-Verify, and obtain a Top Secret security clearance. U.S. citizenship is required, and overtime may be required. A mandatory one-year probationary period applies.

Practical Nurse (Patient Aligned Care Team)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Jun 07, 2024

The text describes a job opening for a Licensed Practical Nurse (LPN) at the Outpatient Nursing Service at the Mann-Grandstaff VA Medical Center in Spokane, Washington. The LPN will work collaboratively with a Core Team and an Expanded Team to provide patient care. The job requires U.S. citizenship, proficiency in English, and a valid LPN license. The position is subject to a probationary period, background/security investigation, and participation in vaccination programs. The LPN must demonstrate active collaboration, communication, and the ability to provide a full range of practical nursing care. The job is in the Excepted Service and does not confer competitive status.

Director Office of National Disaster Medical System

Company: Department of Health and Human Services - Administration for Strategic Preparedness and Response

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The National Disaster Medical System program supports federal medical response to various disasters, including natural and man-made ones. The role requires U.S. citizenship, a Top-Secret security clearance, and access to Sensitive Compartmented Information (TS/SCI). The position is a career SES role with a one-year probationary period. Applicants must demonstrate senior executive level managerial capability, possess Fundamental Competencies, Executive Core Qualifications (ECQs), and Mandatory Technical Qualifications (MTQs). The role involves leading change, leading people, being results-driven, having business acumen, and building coalitions. The position requires experience in emergency management at a senior level for conduct of public health missions in disasters, medical care delivery in large-scale incidents, and support to healthcare systems in crisis.

Human Resources Assistant (Performance Management)

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The job posting is for a position in the District of Columbia Courts, Human Resources Division, Performance Management and Employee Relations Unit. The job requires a high school diploma or GED certificate and two years of general administrative experience, as well as specialized experience in HR support services. The job also requires attention to detail, exceptional customer service, and time management. The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers.

Supply Inventory Clerk

Company: Other Agencies and Independent Organizations - District of Columbia Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The Supply Inventory Clerk position in the Office Services Branch of the Administrative Services Division involves customer service for the Courts, with primary responsibilities including receipt, inventory, and placement of furniture and equipment. The role requires a high school diploma or GED plus two years of general office experience, a valid motor vehicle operator's permit, and the ability to lift 50 pounds. A background and security investigation is necessary, along with a one-year probationary period. The ideal candidate is enthusiastic, engaged, and values accountability, excellence, fairness, integrity, respect, and transparency.

Senior Supervisor Appointments Desk #302

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jun 07, 2024

The Senate Sergeant at Arms is advertising for a Senior Supervisor Appointments Desk position. The job requires 8-10 years of professional experience in the legislative branch, including management experience, public contact, and customer service. The role involves escorting dignitaries, assisting with special events, and working with Microsoft Teams, Word, and Excel. The position requires onsite presence during government shutdowns, inclement weather, holidays, and late night sessions. The job offers a comprehensive benefits package as part of a U.S. government career.

Chief Technology Officer

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The Department of Energy's Office of Environmental Management is seeking a dynamic, innovative executive to serve as the Chief Technology Officer. The role involves providing leadership, vision, and developing mission strategies for the technology program in support of the office's mission. The position requires pre-hiring requirements such as OPM approval, U.S. citizenship, background investigation, public financial disclosure report, DOE Q-level security clearance, drug testing, a one-year probationary period, and Selective Service registration. The applicant must demonstrate progressively responsible executive leadership and supervisory experience, addressing the Executive Core Qualifications and Mandatory Technical Qualifications in their resume.

PROJECT MANAGER (TECHNICAL)

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

This position is a PROJECT MANAGER (TECHNICAL) role at the Bureau of Engraving and Printing, within the Office of Engraving. The role involves leading discreet projects to develop, evaluate, and implement equipment, processes, and products. The successful candidate will coordinate efforts with multiple offices, build schedules, and execute customer projects. The role requires one year of specialized experience in providing written and oral reports, monitoring progress and budget performance in manufacturing, and leading or directing others in developing project testing plans. The position offers opportunities for telework, flexible work schedules, and a comprehensive benefits package.

Dietitian (Clinical)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Jun 07, 2024

Clinical Dietitians at the Department of Veterans Affairs coordinate nutritional care for Veterans, collaborating with healthcare providers, patients, and the community. They interpret research and apply whole health principles to develop patient-centered goals, improving outcomes. Dietitians work with the Food Operations Section to enhance the Veterans' dining experience and ensure satisfaction. Requirements include U.S. citizenship, proficiency in English, and passing a background/security investigation. Applicants must hold the RDN credential from the Commission on Dietetic Registration or meet specific education and experience requirements. The position is considered professional and scientific with a positive education requirement.

VENDING MACHINE ATTENDANT A04

Company: Department of the Navy - U.S. Marine Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

Marine Corps Community Services (MCCS) is seeking talented individuals to join their team. MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. The role involves a team-oriented environment with military personnel, civilian employees, contractors, and volunteers. The position requires four years of experience in planning, coordinating, and achieving financial objectives of a large customer-oriented vending operation. The agency assures equal consideration for all applicants regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap, or disability. The role is a white-collar position with occasional lifting up to 20 lbs. A career with MCCS offers a comprehensive benefits package, including stability, a passion for meaningful work, quality of life balance, competitive pay, and Marine Corps Exchange and Base Facility Privileges.

Senior IT Specialist (Data Mgmt), CG-2210-13/14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

This job posting is for a data management position in the Division of Information Technology, Chief Data Officer Staff of the Federal Deposit Insurance Corporation. The role involves supporting data management and may include developing data dictionaries, creating data governance documents, and leading IT projects. U.S. citizenship is required, and a National & Agency Check Investigation (NACI) is needed. Applicants must have at least one year of specialized experience equivalent to at least the 12 grade level for CG-13 or 13 grade level for CG-14. IT-related experience demonstrating proficiency in attention to detail, customer service, oral communication, and problem-solving is required. A probationary period may be required upon selection.

Humanities Administrator

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The National Endowment for the Humanities (NEH) is seeking Humanities Administrators for the Division of Research Programs. The positions are for British Literature (19th-20th century, preferably colonial or post-colonial), American Literature (multi-ethnic, preferably with Communications or Rhetoric experience), and Continental European Studies (Renaissance, preferably with Art History experience). Candidates must be U.S. citizens with relevant experience and education, and must pass a background investigation. A Master's degree in a humanities discipline is required, with a preference for a Ph.D. The positions offer a comprehensive benefits package and may require a 1-year trial period.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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