Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Recreation Assistant - Liberty (Bremerton)

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 07, 2024

This job posting is for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch of Commander, Navy Installations Command (CNIC) at Naval Base Kitsap - Bremerton. The role involves supporting the Military's Quality of Life programs, providing fitness, recreation, lodging, and food and beverage services to service members, their families, retired military, and civilian employees. The position requires a National Agency Background (NACI) Check, a valid state driver's license, and high school diploma or equivalent. The incumbent must have practical work experience in customer service or data entry, and be able to perform basic mathematical computations and communicate effectively. The role involves considerable physical activities and requires obtaining food handler's certification, CPR, and First Aid within 90 days of hire. The salary is dependent on experience and education, and participation in Direct Deposit/Electronic Fund Transfer is required. The U.S. government offers a comprehensive benefits package to its employees.

Recreation Assistant - Seasonal (Bangor)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Jun 07, 2024

The job posting is for a position in the Navy's Morale, Welfare, and Recreation department, providing fitness, recreation, and other programs for service members and their families. The job requires customer service experience, data entry, and cash handling skills, with a focus on providing excellent service and maintaining a neat and clean appearance.

IT Specialist (Cybersecurity) - DIRECT HIRE

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

This job posting is for a position in the Department of Transportation's Office of the Chief Information Officer, specifically in the Office of the Associate Chief Information Officer for Cybersecurity and Information Protection. The role involves direct reporting to the ACIO/CISO, who oversees the DOT's cybersecurity program. The position requires U.S. citizenship, specialized experience, and the ability to obtain a Top Secret/SCI clearance. The role involves implementing and managing IT infrastructure upgrades, integrating and enhancing information management programs, and providing IT guidance on security matters. The job offers a comprehensive benefits package as part of a federal career.

IT SPECIALIST (INFOSEC) (Direct Hire Authority) Open Continuous

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

This announcement is for filling vacancies through OPM-authorized Direct Hire Authority for IT Specialist positions. The role requires U.S. citizenship, a background and security/suitability investigation, and a one-year probationary period. Specialized experience in IT project management, contract evaluation, and cybersecurity is necessary. The position is processed under Direct Hire authority, and veterans' preference and category rating procedures do not apply. The announcement is open continuously, with cutoff dates for referral of eligible applications. All requirements must be met by June 28, 2024.

Recreation Assistant - Fitness Center (Bangor)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Jun 07, 2024

The text describes a job opportunity in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves providing fitness, recreation, lodging, and food and beverage programs for service members, their families, retired military, and civilian employees. The position is assigned to the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations command (CNIC); Naval Base Kitsap - Bangor. The job requires a pleasant, courteous attitude, effective communication skills, and the ability to quickly acquire knowledge of equipment rules and practices. Prior customer service experience is preferred. The role involves standing, bending, stooping, walking, pushing, reaching, climbing, and lifting up to 45 pounds. CPR, First Aid, and AED training are required within 90 days of appointment. The salary is dependent on experience and education, and a one-year probationary period may be required. Benefits include a comprehensive package designed to make a federal career rewarding.

Licensed Practical Nurse (Community Living Centers)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Jun 07, 2024

This job posting is for a licensed practical or vocational nurse (LPN/LVN) position at the Department of Veterans Affairs (VA). The position is eligible for the Education Debt Reduction Program (EDRP) and requires U.S. citizenship. Applicants must be proficient in English and pass a background/security investigation. They may also be required to serve a probationary period and participate in vaccination programs. The position requires a full, active, current, and unrestricted LPN/LVN license in a U.S. state, territory, or commonwealth. The grade determinations range from GS-3 to GS-6, with increasing responsibilities and qualifications required at each level.

IT SPECIALIST (INFOSEC) (CUSTSPT) Direct Hire - Open Continuous

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The job announcement is for an IT Specialist position with the U.S. government. The job requires specialized experience in IT projects, customer service, and cybersecurity. The announcement also includes information about the qualifications, education, and benefits.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Jun 07, 2024

The text describes a job position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves cashiering tasks, greeting guests, and ensuring smooth operation of the business. The position requires a National Agency Background (NACI) Check, availability for varying shifts, and completion of a sanitation training course. The candidate must have working knowledge of cash register operation and sales, and be able to work with the public. The job offers a comprehensive benefits package, but eligibility depends on the type of position. The text emphasizes the importance of supporting the Military's Quality of Life programs.

Cook NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jun 07, 2024

The JBLM NAF HR Office is hosting a job fair at Texas Roadhouse Restaurant on Tuesday, 04 June 2024 from 8:00 AM to 2:00 PM. Applicants attending the event will receive first consideration. The position is for a customer service professional in a fast-paced environment. Requirements include 6 months of related work experience, proficiency with kitchen appliances, and English communication skills. Direct deposit, Social Security Card, and background checks are required. No education requirement. Applicants should bring resume, references, ID, and certificates.

Licensed Practical Nurse (PACT)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jun 07, 2024

This job posting is for a position eligible for the Education Debt Reduction Program (EDRP), offering student loan payment reimbursement. The role requires U.S. citizenship, proficiency in English, and completion of a practical or vocational nursing program. The position involves providing practical nursing care to patients with various physical and behavioral problems. Qualified applicants must meet specific individual eligibility requirements and submit an EDRP application within four months of appointment. The role is subject to background/security investigation and participation in vaccination programs.

Case Administrator

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The text describes a job position in the United States District and Bankruptcy Courts for the District of Columbia Clerk's Office Operations Division. The role involves cashiering, fees, or receipting responsibilities and requires U.S. citizenship. Specialized experience of at least two years is needed, preferably with legal and/or court experience. The position requires excellent interpersonal and customer service skills, strong computer and analytical skills, and the ability to handle multiple workload demands. Full-time employees are eligible for a comprehensive benefits package including holidays, annual and sick leave, retirement system, health benefits, and more.

Recreation Assistant - Community Recreation (Bangor)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Jun 07, 2024

This job posting is for a position in the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch of Commander, Navy Installations Command (CNIC) at Naval Base Kitsap - Bangor. The role involves supporting the Military's Quality of Life programs, providing fitness, recreation, lodging, and food and beverage services. The position requires a NACI check, a valid driver's license, high school diploma, and ability to lift up to 45 pounds. The incumbent must have practical work experience in customer service or data entry, and be able to perform basic mathematical computations and communicate effectively. The salary is dependent on experience and education, and the position requires participation in Direct Deposit. The U.S. government offers a comprehensive benefits package to its employees.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages