Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Enterprise Systems IT Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 07, 2024

The text describes a job opportunity for Enterprise System IT Specialists at an agency. The role involves providing consultation, analysis, and problem resolution for technology products, applications, data, and system access. The required qualifications include working knowledge of Microsoft Office products, IT skills such as voice transmission, data communications, VoIP, enterprise server management, LAN and WAN, and facsimile. Experience with access administration, desktop hardware, software, and peripherals, and excellent communication skills are also necessary. The minimum education requirement is an Associate's degree in Computer Science, Computer Information Systems, Information Science & Technology, or Management Information Systems, or a similar degree from a technical trade school with relevant work experience. The desired qualifications include project management and systems engineering principles, Microsoft Certified Systems Engineering (MCSE), and additional IT skills. The job offers a comprehensive benefits package as part of a U.S. government career.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 07, 2024

Logistics Officers work on diverse teams, providing comprehensive logistics and supply chain solutions globally. They must be U.S. citizens, at least 18 years old, and willing to move to Washington, DC. Minimum qualifications include excellent interpersonal skills, strong communication, customer engagement, initiative, accountability, flexibility, critical thinking, and problem-solving abilities. A bachelor's degree in relevant fields or equivalent work experience is required. Benefits include a comprehensive package for federal employees.

Library Technician

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The position is in the Collections Management Division of the Library of Congress, involving both behind-the-scenes activities like problem resolution and quality control, and direct public service such as staffing a circulation station. Applicants must have progressively responsible experience and training in library processes, circulation duties, computer software applications, customer service, teamwork, planning, and communication. No education qualification is required. The Library of Congress is an equal opportunity employer offering comprehensive benefits and a one-year probationary period. Veterans may be eligible for preference in the hiring process.

Finance Resource Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The text describes the role of Finance Resource Officers who provide financial services, including calculations based on regulations and operational activities, program and budget analysis, and other job functions. The requirements for this role include being physically in the United States, registered for Selective Service (if applicable), a U.S. citizen aged 18 or older, willing to move to the Washington, DC area, and passing a medical, psychological, polygraph, and background investigation. Minimum qualifications include excellent interpersonal and communication skills, customer service, analytic and problem-solving abilities, team and independent work ethic, good credit history, and meeting the minimum requirements for joining CIA. Desired qualifications include experience in business, accounting, banking, accounts receivable, accounts payable, a graduate degree in Business or Finance, and a CPA license. A Bachelor's degree in Accounting, Business Administration, Business Management, or Finance with a 3.0 GPA and at least two accounting courses is required. Federal employees enjoy a comprehensive benefits package.

Open Source Collection Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 07, 2024

The job posting is for Open Source Collection Specialists who manage publicly available information in a given region. The job requires critical thinking, research skills, and strong communication skills. The ideal candidate has a bachelor's degree in a relevant field and at least two years of experience in data management, information management, or a related field.

Health Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jun 07, 2024

The job posting is for a Health Technician position in the Patient Escort Service (PES) of the VA Puget Sound Health Care System (VAPSHCS), Seattle Division. The role involves serving patients and requires U.S. citizenship. Applicants must undergo a background check, drug testing, and may serve a probationary period. English language proficiency is mandatory. Qualifications include general experience, specialized experience, or a combination of education and experience. The preferred candidate has experience in patient transportation. The position is subject to urinalysis for drug screening. Federal employees earn annual leave based on years of service, and new hires may receive credit for job-related non-federal experience or military service.

Recreation Assistant

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Jun 07, 2024

The position combines counter checkout service and recreation duties, requiring knowledge of sports equipment and facilities. The role involves working indoors and outdoors, performing tasks like standing, bending, stooping, walking, pushing, reaching, climbing, and lifting up to 45 pounds. The ideal candidate is responsible, courteous, and has a neat appearance. Prior customer service experience is preferred. The salary is dependent on experience and education, with a one-year probationary period. Benefits include a comprehensive package, and participation in Direct Deposit is required. The workplace is drug-free.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The text describes a job opportunity for Support Integration Officers, requiring a 5-year Contract Term Agreement. The role involves providing global operational support in areas like budget, logistics, and human resources. Essential qualifications include experience in various functional disciplines such as Business Administration, International Studies, Accounting, Marketing, Retail, Customer Service, Contract Management, Resource Management, Communications, Performance Measurement, Process Improvement, and Intelligence Operations. A valid driver's license is also required. Desired qualifications include a graduate degree and a minimum GPA of 3.0. The position offers comprehensive benefits, including access to a range of federal benefits.

Accountant

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 07, 2024

The text describes a career opportunity in accountancy within the CIA, requiring knowledge in various accounting principles and standards, a good credit history, and U.S. citizenship. The role involves financial statement compilation and analysis, general ledger review, and payroll and tax accounting. The position demands a thorough medical and psychological exam, polygraph interview, and background investigation. Desired qualifications include advanced degrees or professional certifications and excellent interpersonal, communication, customer service, analytic, and teamwork skills. The role offers a comprehensive benefits package as part of a U.S. government career.

Practical Nurse (Community Living Centers)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jun 07, 2024

This job posting is for a Licensed Practical or Vocational Nurse (LPN/LVN) position at the Department of Veterans Affairs (VA). The role involves providing patient care, administering medications, and participating in emergency procedures. The position is eligible for the Education Debt Reduction Program (EDRP) and requires U.S. citizenship, full, active, current, and unrestricted licensure as an LPN/LVN, and proficiency in English. The grade determinations range from GS-3 to GS-6, with increasing responsibilities and qualifications. The position requires a background/security investigation and participation in vaccination programs. The VA encourages persons with disabilities to apply and offers a comprehensive benefits package.

Technical Services/Research Law Librarian

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 07, 2024

The text describes a job opportunity for a Technical Services/Research Law Librarian position in the Office of General Counsel. The role involves managing core legal information repositories and requires a Master of Library Science degree from an ALA-accredited institution with a minimum GPA of 3.0. The candidate must have at least two years of experience as a librarian in a large legal firm, proficiency in Westlaw, Lexis-Nexis, and other legal information platforms, and knowledge of search technologies and cataloging principles. The position also requires excellent communication skills, flexibility, and the ability to work independently and collaboratively. The job is located in the Washington, DC area and offers a comprehensive benefits package.

Graphics and Videography Specialist - Engineer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 07, 2024

The job posting is for a Graphics and Videography Specialist position in the Engineering department of a government agency. The job requires a bachelor's degree in a relevant field, proficiency in interpersonal and communication skills, and experience in design and fabrication. The job offers a comprehensive benefits package and a career with the U.S. government.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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